Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Need a Power Steering Rack Replacement?

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How Much does a Power Steering Rack Replacement Cost?

Most modern cars employ a power steering rack to make turning corners and steering your car a breeze.

Without a power steering rack, making turns with your car would be a feat best left to strongmen.

The power steering rack is in constant use when your engine is running; there’s always fluid circulating through the system.

Over time, fluid leaks can develop or internal valve failures can cause intermittent steering trouble.

The power steering rack can last your car’s whole lifetime in many cases, and faults are normally found in higher-mileage cars.

For most cars, power steering rack replacement can be expected to cost $750 to $1,500 and sometimes more, depending on the make and model you drive.

Cars that drive primarily in the city may experience more problems because of higher steering use. 

Power Steering Rack Replacement

What is a Power Steering Rack?

The power steering rack is the basis of a power steering system.

Located between the front wheels and attached to the steering column via a linkage, the power steering rack reduces the effort required to turn your car when you turn the steering wheel. It contains a piston in a cylinder, and pressurised power steering fluid is diverted to one side of the piston or the other to decrease the amount of steering effort you need to apply.

The steering rack housing is cast in aluminum and sealed at the input shaft and both ends.

Rack end boots allow the steering rack’s inner tie rods to extend and retract without damaging the end seals.

Rubber seals, fluid leaks, and internal piston or valve failures can occur, causing external leaks or poor steering assist. Once a problem is found, power steering rack replacement is required.

Symptoms that your Power Steering Rack requires Replacing

  • Binding or choppy feeling when turning the steering wheel
  • Fluid leaks on ground under the front of your car
  • Low power steering fluid level
  • Fluid leaking into rack end boots at the ends of the power steering rack
Power Steering Rack Replacement Cost

How is Power Steering Rack Replacement Performed?

  • The technician lifts the car on a hoist or jack stands and the wheels are removed
  • The outer tie rods are disconnected from the steering knuckles on both sides
  • Power steering hoses are disconnected from the power steering rack and mounting bolts are undone
  • The steering shaft is disconnected from the power steering rack
  • The faulty power steering rack is removed and a new one fitted in its place
  • The tie rods, power steering hoses, and steering shaft are refitted to the new power steering rack
  • Wheels are re-installed and the car is lowered to the ground
  • A wheel alignment is performed and a road test is completed by the technician

Tips to Remember

  • The inner and outer tie rods may need to be transferred over to the new power steering rack or new ones installed
  • A wheel alignment must be performed after power steering rack replacement
  • Some newer vehicles are fitted with electric power steering racks, which use battery voltage and a motor to provide steering assistance. These systems will illuminate a ‘Check Engine Light’ when the engine control unit detects an issue.

How important is replacing your Power Steering Rack?

It’s of top importance to ensure you can steer your car reliably no matter when or where you drive.

Replacing your power steering rack gives you the peace of mind that you can drive safely anytime you’re on the road.

Driving your car with a leaking or binding power steering rack is a safety concern that endangers you and anyone else around you on the road because you may not be able to steer clear of danger.

If you’ve read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit AutoGuru.com.au.

We let you search and book from over 1600 qualified mechanics, who eat car troubles for breakfast.

Image credit - (credit: https://www.ultimatepowersteering.com.au/audi/)

Questions? Speak with a Service Advisor
1300 655 661