Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.


Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

Terms and Conditions of Use

By using this website, for any purpose including making a booking for service or repairs to your vehicle you confirm that you have read and understood and agree to abide by these Terms of Service (Terms).

These Terms of Service apply to your use of this website (Website) operated by AutoGuru Australia Pty Ltd (referred to below as "AutoGuru" or "us" or "we" or "our") and also applies to any information provided by us on this Website, and any messages sent to or from us electronically.

By using this Website, the user (you) confirms his/her agreement to all of the Terms. We may vary our Terms at any time without notice and, if we do, we will provide an updated version of our Terms on this Website.

If you do not agree to any of our Terms, you must not use any of the services offered on our Website.

The content on or accessible through is for informational purposes only and does not constitute technical advice related to your vehicle.

The Website is owned and operated by AutoGuru Australia Pty Ltd ACN 603 218 515 of PO Box 1531, Surfers Paradise QLD 4217.


1. Our Service

(a) AutoGuru is a booking service matching users requests for service and repairs to vehicles with service providers (Workshops) that wish to perform the requested services.

(i) AutoGuru has created a network of third party Workshops in Australia that are experienced in servicing vehicles and making repairs.

(ii) AutoGuru facilitates booking requests from its users with third party Workshops registered with AutoGuru.

(iii) AutoGuru is not a party to, or responsible for, any service or repair work provided by a Workshop to you.

(iv) AutoGuru will not be a party to any disputes between Workshops and you.

(v) AutoGuru is not liable in any way for any service delivered or service failure by any Workshop for any reason.

(b) To register to make a booking to have your vehicle serviced or repaired, you must

(i) Be at least 18 years of age and legally capable to agree to these Terms of Service.

(ii) Accurately complete a booking request form on our Website which includes your personal contact and other information and your vehicle details such as (but not limited to):

(A) make;

(B) model;

(C) vehicle registration number;

(D) scheduled service interval per the manufacturer's log book and / or vehicle odometer reading; and preferred location postcode;

(E) selecting the required (Service) from available choices;

(F) selecting a preferred Workshop; and

(G) selecting a preferred day and time of arrival for service at selected Workshop.

(c) When you make a booking request with AutoGuru, AutoGuru will notify the Workshop selected by you. The Workshop has agreed with us that it will then confirm with AutoGuru if it can provide the service or required repairs requested and if the day and time selected for service or repair are agreed by Workshop.

(d) If your booking request is accepted by a Workshop, AutoGuru will confirm the booking with you in writing (usually by email or sms).

(e) If any issues arise with your proposed booking with the Workshop, AutoGuru may, at its discretion, work with the Workshop and with you to resolve them, if possible. You agree that it may not be possible to fulfil all booking requests you attempt to make with our service.

(f) AutoGuru gives no guarantee that a booking will be honoured by the Workshop and in such event, you should take up the matter with the Workshop.

(g) A booking through our service is intended to create a legal agreement between you and the Workshop to provide and to pay for services described in the booking.

(h) AutoGuru is not a party to or responsible for either party in any such agreement between you and a Workshop. Apart from facilitating the booking, AutoGuru does not provide any vehicle service or repairs and is not responsible for representations made by the Workshop, the quality of the vehicle service or repairs provided to you by a Workshop or any warranties offered by the Workshop or which you are entitled to from the Workshop under the Australian Consumer Laws.

(i) The Workshop you select has agreed with you (using us as an intermediary) to provide a service or repair for you and you will be responsible for payment directly to the Workshop; any price indication (by way of quote or estimate) is supplied by the workshop and merely communicated to the Customer by AutoGuru and any variation from a price indication is a matter for the customer and the workshop to resolve between themselves.

(j) AutoGuru is not responsible for any transactions and disputes between Workshops and you.

(k) AutoGuru does not represent that it has any skills or expertise pertaining to the service or repair of motor vehicles. We act simply as an intermediary between you and the Workshop.

(l) AutoGuru acts as an intermediary between the customer and workshop; the contract for performance of any repair work is between the customer and the workshop

(m) AutoGuru is not liable as to the nature or suitability of the service or repairs provided by a Workshop to you.

(n) In no event will AutoGuru be liable to you for any direct, indirect, incidental or consequential damages or losses whatsoever arising from:

(i) defective service or repair work carried out by a Workshop;

(ii) misleading or deceptive conduct of a Workshop in its dealings with you;

(iii) the failure of a Workshop to comply with any law, including the Australian Consumer Laws, product safety laws and workplace health and safety laws

and such damages or losses you may suffer include, without limitation, damages for loss of profits and business interruption.

2. Licence to Use Website

(a) AutoGuru grants to users of its web service a limited, revocable right to access and use the Website as set out in these Terms and to print pages from the Website only for your personal and informational purposes.

(b) Except as expressly permitted in these Terms and as allowed by applicable laws, no part of our Website may be reproduced, adapted or transmitted in any form or by any process, without the specific written consent of AutoGuru.

(c) To use this Website, you agree to receive communications from us and from our third party service providers and you agree to accept "cookies" and other similar devices used by this Website to perform our services. You also agree that we may call or email you about any incomplete or unconfirmed enquiry you make through our Website.

(d) AutoGuru may terminate your licence to use this Website at any time for any reason at AutoGuru's sole discretion, including but not limited to:

(i) Failure by you to accept services pursuant to any confirmed booking made via this Website;

(ii) Failure by you to pay any invoice rendered to you by a Workshop pursuant to booking you make via the Website;

(iii) Supply by you of inaccurate information to AutoGuru or to a Workshop or another service provider of ours;

(iv) Harassment by you of other users of the Website;

(v) Violation by you of any law or rights of a third party, including but not limited to third party intellectual property rights;

(vi) Posting by you of material on the Website which promotes non AutoGuru authorised commercial activity;

(vii) Misuse by you of the Website including using it to send spam or other unsolicited electronic communications or distributing viruses or malware to us or to other Website users;

(viii) Misuse by you of our content or of third party content posted on the Website, including unauthorised reproduction of all or portions of this Website or for posting false, misleading or harassing content or any content that you are not authorised to post; or

(ix) Conduct by you that we consider detrimental to our business and our other Website users.

(e) AutoGuru may immediately terminate, without any liability to you, any confirmed Booking request at any time, without giving reasons.

3. Warranties and indemnification obligations

(a) To the maximum extent permitted by law, the service on this Website is provided by AutoGuru on an "AS IS, WHERE IS" basis and without any warranty as to accuracy or suitability for any purpose.

(b) In using our service, you acknowledge and agree that you have not relied upon or been induced by any representation by AutoGuru and that, without limiting the foregoing, AutoGuru gives no warranty or representation as to:

(i) the results that may be obtained through the use of the Website;

(ii) the accuracy, reliability or otherwise of any information obtained from or displayed on this Website;

(iii) the Website being available at any time or at all;

(iv) the Website being error free;

(v) the nature or quality of any services provided by any Workshop to you as a result of a booking through the Website; and

(vi) the goods and or services purchased or obtained through the Website being of merchantable quality or otherwise suitable for your purposes.

(c) To the maximum extent permitted by law, you agree to indemnify, keep indemnified and hold harmless AutoGuru and its officers, employees, agents, subsidiaries and affiliates against all claims (including third party claims), demands, damages, costs (including legal costs), penalties or suits arising out of or consequential upon:

(i) the use of the Website;

(ii) any dispute between you and a Workshop;

(iii) any negligence by a Workshop in the provision of any service to you;

(iv) any loss or damage suffered by or through you arising from or related to the provision of any service by a Workshop; and

(v) any loss or damage suffered by or through you arising from or related to the use of the Website.

(d) AutoGuru accepts no liability in respect of any loss or damage arising from any third party content displayed on the Website, including any information provided by or relating to Workshops and other information which appears on the Website. Information displayed on the Website may be:

(i) out of date;

(ii) inaccurate in whole or in part; or

(iii) the result of duplication or confusion between Workshops where two or more Workshops have the same or similar name.

(e) AutoGuru will determine, in its sole discretion, the method by which it confirms to you the results of your use of our booking system.

(f) Our confirmation of the booking you have made with a Workshop is the only service AutoGuru provides to you via the Website.

(g) After the booking has been confirmed by AutoGuru, all further dealings and communication regarding appointments or any services provided to you by the Workshop will be only between you and Workshop.

(h) AutoGuru is not liable for liability, costs or damages suffered or incurred by you resulting from any communication directly between you and the Workshop.

(i) AutoGuru is not an agent or partner of any of the Workshops included with or on this Website and AutoGuru has no responsibility for and no liability whatsoever in respect of the conduct of an appointment by the Workshop, timing of or attendance at an appointment or quality of service provided by a Workshop.

(j) A Workshop has no authority to make representations on our behalf or bind us in any way.

4. Review of content and Linked Third Party Websites and Information

(a) AutoGuru may from time to time review and remove content posted on our Website by you and by other Website users in its sole discretion.

(b) AutoGuru reserves the right to cooperate with any law enforcement authority in any jurisdiction in respect of any lawful direction or request to disclose the identity or other information in respect of anyone posting any materials which violate any applicable or relevant law on the Website.

(c) If you would like AutoGuru to review any material on our Website, please contact us by email at the address set out on this Website.

(d) The Website may contain links to third party information and products. Such third party content and links are not owned, operated or maintained by AutoGuru and they are not endorsed by or affiliated with AutoGuru in any way, unless otherwise indicated on the Website.

(e) AutoGuru is not responsible for the content of any third party material appearing on the Website or any third party sites linked to the Website. Such information, advertisements or links are purely for information purposes only and are not endorsements by AutoGuru as to the quality, accuracy or completeness of the third party information or third party websites.

(f) If you decide to access any of the third party services or websites advertised or linked to our Website, you do so entirely at your own risk and, as far as lawfully possible, AutoGuru accepts no liability or responsibility for your actions or omissions on the linked sites.

5. User Supplied Content

Subject to AutoGuru's legal obligations with respect to privacy:

(a) Any information or material submitted by you through any facility on our Website (User Material) will be considered as having been voluntarily submitted by you for use by AutoGuru and is not confidential. By providing AutoGuru with User Material via the Website, you:

(i) grant AutoGuru a non-exclusive, royalty-free, perpetual, irrevocable and fully sublicensable and transferable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display, such User Material throughout the world in any media and irrevocably grant AutoGuru the right to publish the name you use to submit the User Material;

(ii) You represent and warrant that you own or otherwise have the exclusive right to grant us the licence in (i) and that the User Material is accurate, does not violate these terms and conditions or our policies and that it will not cause injury to any person or entity; and

(iii) agree to indemnify and hold AutoGuru and its directors, officers, agents and employees (for whom AutoGuru accepts the benefit of this clause as trustee and agent) from and against losses, damages, costs and claims (collectively, Claims) resulting from publication on our Website of User Material you post, including but not limited to any Claims by you or against you. Without limiting the foregoing, you irrevocably agree and undertake in favour of AutoGuru never to bring any claim against AutoGuru related to any User Material or your name that you post on the Website.

(b) You represent and warrant in favour of AutoGuru that you are authorised to submit any User Material you submit to AutoGuru and that AutoGuru is free to use any such User Material without any restriction or prior notice to you, whether for AutoGuru commercial or non-commercial purposes and without any compensation to any person or entity.

(c) If you post any User material, such as reviews or comments, on our Website, you represent to us and we rely on that representation in publishing such material, that the User Material is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam".

(d) You acknowledge your understanding that if you post User Material about your experience with a Workshop on our Website, we may also publish that Workshop's response to your post on our Website and that such response will be visible to other users of our Website.

(e) Without limiting any other provision of these terms and conditions, AutoGuru may at its sole election and at any time, remove or edit User Material, but has no obligation to review User Material or responses posted by Workshops and other persons.

Copyright in all content contained on the Website, including but not limited to text, drawings, photographs, page layout and look and feel, subsists under and is protected by, the Copyright Act 1968 (Cth), the Trade Marks Act 1995 and other international copyright laws and is, unless stated otherwise, owned by AutoGuru or used by AutoGuru under licence.

7. AutoGuru Trade Marks

(a) Unless otherwise indicated, AutoGuru and are trade marks and trade names belonging to AutoGuru.

(b) Any use of these trade mark and trade names without our prior written consent is expressly prohibited. Please contact us if you would like to use our trade marks and trade names.

(c) Third party trade marks may appear on this Website and all rights therein are reserved by the registered owners of those trade marks.

8. Linking to the Website

(a) You may not make any part of the Website available as part of another website by use of inline imaging, framing technologies or any other method of incorporating parts of the Website into another site, without the prior written consent of AutoGuru.

(b) You will be liable for any direct or indirect damages to or loss suffered by AutoGuru due to unauthorised hyperlinking to or framing of our Website and you agree that you will fully indemnify AutoGuru in respect of any loss or damage suffered by AutoGuru due to such actions.

9. Third party incentives and promotions

(a) From time to time, you may be given the option to participate in reward or similar programs to obtain certain products or services provided by third parties (Program Partners) that may be promoted on the Website. Participation in those programs will be governed by separate terms and conditions that you must agree to prior to your decision to participate.

(b) AutoGuru will integrate Program Partners into the Website at its discretion.

(c) AutoGuru reserves the right to change the terms of any promotion offered with or through any Program Partners at any time. AutoGuru is not responsible for changes to or discontinuance of any program.

(d) Unless stated otherwise, the products and services promoted on the Website as being provided by a Program Partner are supplied by that Program Partner and not by AutoGuru and the Program Partner’s standard terms and conditions (governing for example delivery, refunds etc.) will govern your agreement to acquire those goods or services.

(e) Any offers or representations made by Program Partners are made by the Program Partner only and AutoGuru does not give any warranties, guarantees or representations regarding the quality of any merchandise, products or services offered or provided by any Program Partner. AutoGuru is not responsible or liable to you for any losses you may suffer in the event that the Program Partner fails to comply with its obligations to you.

10. Limitation of Liability

(a) AutoGuru does not charge fees to you for use of its service to make a booking with a Workshop using this Website. To the maximum extent permitted by law, AutoGuru will not be liable to you for any direct, indirect consequential or any other damage you may incur as a result of your use of this Website, which is entirely at your own risk.

(b) While AutoGuru takes all reasonable care to include accurate and up-to-date information on the Website, the information provided should not be relied upon as being error free or accurate and AutoGuru makes no representation or warranty as to the timeliness, accuracy, suitability or completeness of any information, content, services, materials and products provided on or via the Website, nor does it accept any responsibility arising in any way for errors or omissions.

(c) To maximum extent permitted by law, AutoGuru accepts no liability or responsibility for the actions or omissions of any Workshop goods or services received by you as a result of your use of this Website service.

(d) As far as lawfully possible, AutoGuru accepts no liability or responsibility for the actions or omissions of any other users of the Website in relation to the content contained herein.

(e) All information provided on the Website is general in nature and does not constitute technical or any other form of advice and is provided 'as is' without warranty of any kind, express or implied, to the fullest extent possible under law.

(f) In no event will AutoGuru be liable to any party for any direct, indirect, incidental or consequential damages or losses whatsoever arising from access to, reliance on, or use of or downloading of information from the Website, (or any associated or linked online service), including, without limitation, damages for loss of profits, business interruption, loss or information or damage to systems due to viruses or other harmful components.

(g) AutoGuru is not responsible for the deletion, failure to store, misdelivery or untimely delivery of any material accessed through the Website or external sites and will not be liable for any damage or loss whatsoever resulting from any users of the website downloading or accessing any information or material through the Website.

(h) AutoGuru does not accept any responsibility or liability whatsoever for any interruption or discontinuance of any or all functionality of the Website (including hypertext links to external sites if any) for any reason whatsoever.

(i) AutoGuru does not guarantee that files or programs executed and/or downloaded from this Website or provided via this Website are free from viruses and other unauthorised or malicious code or corruption that could damage or interfere with data, hardware or software and AutoGuru is not liable for any such damage or interference which may be suffered in connection with use of our online services.

(j) AutoGuru does not guarantee the security of any information sent to the Website via the internet and such information is sent at the transmitter's own risk.

(k) AutoGuru does not endorse the content of advertisements appearing on the Website and has no liability in respect thereof.

11. Changes to the Website

(a) AutoGuru reserves the right to revise, change, modify or delete the content of any part of the Website, including any product or service available through the Website, at any time in its sole discretion and without prior written notice.

(b) AutoGuru reserves the right to terminate or restrict access to the Website or modify, suspend or cancel any of the online services provided via the Website at any time without notice.

12. Updates

AutoGuru reserves the right to revise, change or modify these Terms at any time by posting new Terms on the Website. You are bound by any such revisions and should therefore visit the Terms each time you visit the Website to review the current Terms by which you must abide.

13. Intellectual Property

(a) You acknowledge that all intellectual property contained on or within the Website is and remains at all times the property of AutoGuru or the other parties identified. You agree not to use the information or other material on the Website for any purpose or in any manner that would, in any way, infringe AutoGuru’s intellectual property rights or those of the owners of the rights. Except for the temporary copy held in your computer's cache, the material referred to above may not otherwise be used, copied, reproduced, published, stored in a retrieval system, altered or transmitted in any form or by any means in whole or part without prior written approval from AutoGuru or the approval of the relevant copyright owner.

(b) Nothing displayed on the Website grants any licence or right of use of any logo, or trade mark displayed without the express written permission of the relevant owner.

14. Referral Program

(a) You may refer other persons to the Website at any time. From time to time AutoGuru may offer a reward based referral scheme to users ( Referral Scheme). However there is no obligation to give you rewards unless:

(i) User referrals are made specifically in conjunction with an authorised Referral Scheme;

(ii) Users have complied with the rules and conditions of the Referral Scheme (which will be published on the Website);

(iii) User referrals are eligible to use of the Website;

(iv) a User referral joins as a User prior to termination of the Referral Scheme; and

(v) a User has not used spam or spamming techniques or other improper means to obtain referrals.

15. Dispute Resolution

(a) All questions or disputes relating to the Website including these terms should be submitted to AutoGuru to resolve directly with you.

(b) AutoGuru will endeavour to resolve any disputes expeditiously.

(c) The User acknowledges that any complaints or enquiries in relation to any good or services supplied by any Workshop will be directed to the Workshop in question.

16. Refunds

Subject to any contrary provisions outlined below and subject to the Competition and Consumer Act 2010 (Cth) or any legislation of the State of Queensland, if you make a prepayment to us for the purchase of a Voucher or when making a booking:-

(i) we will give you a refund, less a $20 cancellation fee, if you cancel the scheduled provision of any products and services by a Workshop, before the date upon the products and services were to be delivered or supplied;

(ii) however you will forfeit the entire amount prepaid if you fail to cancel in accordance with the preceding sub-paragraph or fail to show up at the time and place arranged with the Workshop.

17. Privacy

(a) We will use and share personal information we have collected about you to provide our service and for our business purposes.

(b) We may contact you about your use of our service from time to time as required to provide our service and to improve our service.

(c) Our third party service providers, including Workshops, may contact you from time to time as required to provide our service and to improve our service.

(d) Our Privacy Policy (posted on the Website) governs how we use information we collect about you. If you do not agree to our Privacy Policy, you may not use our service.

(e) You warrant that you have obtained the consent of any third person whose personal information you post to or via the Website.

(f) The Website contains links to other sites that are not affiliated or associated with, or controlled by AutoGuru and AutoGuru has no responsibility for their privacy practices and our Privacy Policy applies only to those parts of the Website within the control of AutoGuru.

(g) AutoGuru may change its Privacy Policy from time to time at its discretion and without notice. If any such changes are made, AutoGuru will make all reasonable efforts to bring those changes to the attention of users of its website services by posting the revised policy on the Website.

Until such time as you unsubscribe, you authorise AutoGuru to send marketing and promotional materials regarding the Website, to you.

AutoGuru's handling and use of your personal information is governed by our Privacy Policy.

18. Applicable Laws

These Terms are governed by the laws of the State of Queensland, Australia.

19. AutoGuru Policies

These Terms must be read with any policy we post on the Website, which policies form part of these Terms.

20. Severance

If any provision contained in these Terms of Service is or becomes legally ineffective, under the general law or by force of legislation, the ineffective provision shall be severed from the Terms of Service which otherwise continue to be valid and operative.

21. Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of Queensland and the parties hereby submit to the exclusive jurisdiction of Queensland courts and any courts which have jurisdiction to hear appeals from any of those courts.

22. Entire Agreement

These Terms of Service:

(a) exclude all conditions, warranties and terms implied by custom, general law or statute (except ones that by law may not be excluded);

(b) is the entire agreement between the parties about its subject matter;

(c) in relation to that subject matter, supersedes any prior:

(i) understanding or agreement between the parties; and

(ii) condition, warranty, indemnity or representation imposed, given or made by a party;

23. Interpretation

In this Agreement, unless the subject or context otherwise requires:

(a) a reference to any legislation or legislative provision includes any statutory modification or re-enactment of, or legislative provision substituted for, and any subordinate legislation issued under, that legislation or legislative provision;

(b) the singular includes the plural and vice versa;

(c) a reference to an individual or person includes a corporation, firm partnership, joint venture, association, authority, trust, state or government and vice versa;

(d) a reference to any gender includes all genders;

(e) a reference to a recital, clause, schedule, annexure or exhibit is to a recital, clause, schedule, annexure or exhibit of or to this Agreement;

(f) a recital, schedule, annexure or a description of the parties forms part of this Agreement;

(g) a reference to any agreement or document is to that agreement or document (and, where applicable, any of its provisions) as amended, novated, supplemented or replaced from time to time;

(h) a reference to any party to this document or any other document or arrangement includes that party's executors, administrators, substitutes, successors and permitted assigns;

(i) where an expression is defined, another part of speech or grammatical form of that expression has a corresponding meaning;

(j) a reference to a matter being written includes that matter being in any mode of representing or reproducing words, figures or symbols in written form;

(k) a reference to a time is that time in Brisbane, Queensland;

(l) except as otherwise provided, a reference to a period of time (including without limitation, a year or a month) is to calendar period;

(m) a reference to the Corporations Act is to the Corporations Act 2001 (Cth);

(n) a reference to an "associate" of a party is to a person that has a relationship for the time being with the relevant party whereby either that party or such person directly or indirectly controls, is controlled by, or is under common control with, the other. For this purpose, "control" means the power, whether direct or indirect, of one person to direct or cause the direction of the management or policies of another, whether by contract, through voting securities or otherwise;

(o) a reference to "dollars" or "$" is to Australian currency.

(p) a “booking” refers to a booking made by you with us for the purchase of any products or services to be supplied by a Workshop.

(q) a "Voucher" means a voucher which is sold by AutoGuru and can be exchanged for Products from a relevant Workshop, subject to terms and conditions listed on the Voucher itself and/or on the deal page of the Site from which the Voucher was purchased.

AutoGuru Referral Program Terms & Conditions

The AutoGuru Referral Program allows AutoGuru customers (an "AutoGuru User") to earn Credits towards future car servicing by referring friends to AutoGuru.

To participate, AutoGuru Users must agree to these terms, which become part of the AutoGuru Terms of Service.

Current as 21st March 2017

  1. How to Earn AutoGuru Referral Credits
    AutoGuru Users can earn Credits towards future AutoGuru car servicing if: (i) a referred friend clicks on their referral link to book a valid AutoGuru car service that complies with our Terms of Service; and (ii) the referred friend completes a Valid Car Service Booking. The AutoGuru User cannot refer themselves and make a Valid Car Service Booking. The referring AutoGuru User will be credited with the Credit amount described in the accompanying promotional materials. Users may earn a maximum of $1,000 AUD Credit per account.
  2. Valid Car Service Booking
    A Valid Car Service Booking must be booked through the AutoGuru website, any booking made directly with a mechanic will not qualify for AutoGuru Referral Credits. A Valid Car Service Booking is any Basic or Logbook service that is booked on with a booking status of Serviced. AutoGuru Referral Credits cannot be earned or redeemed on any Repairs/Inspections bookings that are manually provided by the mechanic. Only bookings with an automatically generated price will qualify for Credits.
  3. Redeeming Credits
    Credits will automatically appear as Referral Credit on the checkout page, and must be used on a reservation within one year from the date they are issued. After one year, the Credits will expire. Credits may not be transferred or exchanged for any cash or money. Credits accrued under multiple AutoGuru accounts may not be combined into one AutoGuru account.
  4. Sharing Referral Links
    Referrals should only be used for personal and non-commercial purposes, and only shared with personal connections that will appreciate receiving these invitations. Referral links should not be published or distributed where there is no reasonable basis for believing that all or most of the recipients are personal friends (such as coupon websites, Reddit, or Wikipedia).
  5. Referred Friends
    Referred friends that have signed up using a valid referral link will also receive a Credit toward their next Valid Car Service Booking on AutoGuru. The standard Credit is $25 AUD, but may vary in some cases if the referred friend signed up as part of a special promotion. Varying credit amounts and additional terms will be shown in the referral invitation or accompanying promotional materials.
  6. Multiple Referrals
    A referred friend may only use one referral link. If a referred friend receives referral links from multiple AutoGuru Users, only one link will qualify for the Credit.
  7. Severability
    If any provision in these terms are held to be invalid, void, or unenforceable, such provision (or the part of it that is making it invalid, void or unenforceable) will be struck and not affect the validity of and enforceability of the remaining provisions.
  8. Termination and Change
    AutoGuru may suspend or terminate the Referral Program or a user’s ability to participate in the Referral Program at any time for any reason. We reserve the right to suspend accounts or remove Credits if we notice any activity that we believe is abusive or fraudulent. We reserve the right to review and investigate all referral activities and to suspend accounts or modify referrals as deemed fair and appropriate.
  9. Updates to the Terms
    We can update these terms at any time without prior notice. If we modify these terms, we will post the modification on the website, applications, or services, which are effective upon posting. Continued participation in the Referral Program after any modification shall constitute consent to such modification.

AutoGuru Deal Voucher Terms of Sale

1. General Information

1.1 These Terms of Sale apply to every Deal Voucher you purchase from AutoGuru.

1.2 AutoGuru means AutoGuru Australia Pty Ltd (ACN 603 218 515), a company incorporated under the laws of QLD with its registered office in Level 10, 50 Cavill Avenue, Surfers Paradise, QLD.

1.3 Deal Voucher (“Voucher”) means an instrument, in either physical or electronic form, which entitles the holder of such Voucher (the "Voucher Holder") to receive the Merchant Offering from the Merchant during the period of time stated on the Voucher (the "Redemption Period").

1.4 The Merchant Offering shall mean the goods and/or services to be supplied and/or provided by the Merchant to the Voucher Holder, as specified on AutoGuru's Site and on the Voucher.

1.5 The Merchant is a third party unrelated to AutoGuru that sells, supplies and/or provides the goods and services described in the Voucher (the “Merchant Offering”). AutoGuru does not sell, supply and/or provide the Merchant Offering. It only sells the Voucher and acts only as an intermediary between you and the Merchant.

1.6 Our general terms and conditions of use in relation to our website apply to customers buying Vouchers, provided in the event of any inconsistency, the specific AutoGuru Standard Deal Terms and Conditions shall apply.

1.7 AutoGuru reserves the right to unilaterally amend these Terms of Sale at any time. All amendments to these Terms of Sale will be posted on-line. You will be bound only to the version of the Terms of Sale you agreed to at the time you purchase a Voucher.

2. Purchase of a Voucher

2.1 By clicking on the "Buy" button you submit an offer to AutoGuru to buy the Voucher. However, the purchase of the Voucher is not complete until you receive an email from AutoGuru confirming acceptance of your offer. AutoGuru expressly reserves the right to reject your offer. In addition, even if AutoGuru has accepted your offer, it can cancel the contract at any time if it reasonably suspects that you have committed or that you may be committing any fraud against AutoGuru, an affiliated third party of AutoGuru or the Merchant.

2.2 The Merchant may have its own terms and conditions applicable to the sale, supply and/or provision of the Merchant Offering. You should make your own inquiries with the Merchant to obtain details of their terms and conditions of trade.

3. Redemption of a Voucher

3.1 Unless expressly stated otherwise:

(a) the Voucher can only be redeemed once;

(b) the Voucher can only be redeemed with the Merchant and not with AutoGuru;

(c) the Voucher is valid for one person only; and

(d) you must follow the redemption instructions associated with the Voucher when you redeem the Voucher with the Merchant

3.2 All Vouchers sold by AutoGuru are single-purpose Vouchers which can only be redeemed with the Merchant.

3.3 In order to redeem a Voucher you must present it to the Merchant within the Redemption Period. If you do not redeem the Voucher within the Redemption Period, the Voucher expires automatically. It cannot be redeemed anymore.

3.4 AutoGuru will collect your email address and phone number at the time of purchase.

3.5 Unless expressly stated otherwise, the Voucher does not entitle the Voucher Holder to receive the Merchant Offering at a specific time nominated by you. You are strongly recommended to contact the Merchant at an early stage. Doing so will give you the best chance of securing your preferred time for the supply and/or provision of the Merchant Offering. AutoGuru cannot influence the supply and/or provision of the Merchant Offering.

3.6 There is no entitlement to substitute goods and services for those described in the Voucher. However if the Merchant consents to you redeeming the Voucher for goods and/or services other than the Merchant Offering, you will not be entitled to a credit, cash refund or new Voucher for the difference between the value of the Merchant Offering and the actual value of the goods and/or services supplied and/or provided by the Merchant to you.

3.7 Vouchers are redeemable in their entirety only. They may not be redeemed partially or incrementally. If, for whatever reason, you redeem the Voucher with a Merchant for less than the original (un-discounted) value of the Merchant Offering, you are not entitled to a credit, cash refund or new Voucher for the difference between the original (un-discounted) value and the redeemed value.

3.8 On behalf of the Merchant, AutoGuru may collect booking fees or other costs associated with the purchase and/or redemption of a Voucher. All such fees or costs (if any) will be communicated to you before you purchase the Voucher.

3.9 In the event that a Merchant cannot supply and/or provide the Merchant Offering as described for unforeseen reasons, AutoGuru will notify you as soon as possible by email. AutoGuru will offer you either a new voucher with comparable benefits (if available) or the repayment of the purchase price of the Voucher.

4. Use of a Voucher

4.1 Any purchase of a Voucher is for your non-commercial, personal use only (although you may give the Voucher to someone else for their non-commercial, personal use).

4.2 Your Voucher is solely your responsibility. Neither AutoGuru nor the Merchant are responsible for lost or stolen Vouchers or for retrieving Voucher reference numbers.

4.3 You promise not to provide false data including false names, addresses and/or contact or payment details; or engage in any unlawful activity in connection with the purchase or use of a Voucher, or allow anyone else to do so.

4.4 Any attempt to redeem a Voucher contrary to these Terms of Sale may render a Voucher void at AutoGuru's discretion.

4.5 The reproduction of a Voucher is prohibited.

4.6 The commercial trade of a Voucher is prohibited

5. Cancellation (and exceptions), Refunds and Problems

5.1 You are only entitled to cancel your purchase of the Voucher if:-

5.1.1 the Competition and Consumer Act 2010 (Cth) or any other legislation of the State of Queensland contains a cooling off period in relation to your purchase;

5.1.2 you have given us a notice to cancel, in the manner required by the relevant legislation; and

5.1.3 the notice is given within the time permitted for cancellation, in accordance with the relevant legislation,

And where applicable your cooling off period commences on the day we send the confirmation email. For the avoidance of any doubt, you are not able to cancel your purchase after you have redeemed your Voucher with the Merchant.

5.2 If you are entitled to cancel your purchase of a Voucher you can do so in any of the following ways:

5.2.1 by filling out this form online or

5.2.2 by calling the customer service team at 1300 655 661

5.3 If you cancel your purchase of the Voucher in accordance with this section 5, AutoGuru will refund you for all payments made as part of your purchase within 14 calendar days from the day on which you informed AutoGuru about your cancellation.

5.4 If you redeem your Voucher, but the Merchant has not properly provided you with the Merchant Offering, or if you have a complaint regarding the provision of the Merchant Offering, you must make your complaint to the Merchant or, as the case may be, take action against the Merchant directly. This is because the Merchant, and not AutoGuru, is responsible for the supply and/or provision of the Merchant Offering. AutoGuru only sells and supplies the Voucher. However, if you and the Merchant cannot agree on how to resolve the complaint, upon your request AutoGuru may (but is not obliged to), try to help resolve the issue between you and the Merchant.

5.5 In the event you are entitled to a refund in accordance with these terms of sale, the refund will be made to you via your original method of payment. If your original method of payment has been cancelled, expired or has otherwise changed, you must inform the customer support team immediately at If you fail to do this and you are refunded to your original method of payment, you may need to coordinate with your bank or your payment services provider to obtain your refund. AutoGuru will not provide more than one refund.

5.6 You have 30 days from the date you receive the refund to reject it. If you do not reject the refund during these 30 days, the refund shall be in full and final settlement of any and all claims you may have against AutoGuru related to, arising out of, or connected to that Voucher.

6. Responsibility for the Merchant Offering

6.1 Please note that the Merchant, and not AutoGuru, is:

6.1.1 the seller, supplier and/or provider of the Merchant Offering;

6.1.2 the party who enters into a contract with the Voucher Holder when the Voucher is redeemed; and

6.1.3 solely responsible for providing the Voucher Holder with the Merchant Offering and for the Merchant Offering itself

6.2 Under no circumstances is AutoGuru acting as the agent, partner or joint venturer of the Merchant.

6.3 Where Vouchers are sold by AutoGuru, or you otherwise make a prepayment of any nature to AutoGuru in respect of a booking, AutoGuru receives payment from you as agent for the Merchant that actually provides the products or services described in the Voucher or booking made by you.

6.4 In the case of services described in a Voucher or booking, AutoGuru is not the provider of such services and has no responsibility for the services performed.

6.5 AutoGuru makes no warranty or representation regarding the standard of any services provided by a Merchant.

6.6 Except to the extent required by law AutoGuru has no liability to you for products or services described in a Voucher or booking.

7. AutoGuru's Standards of Services and Liability

7.1 AutoGuru promises that:

7.1.1 it will exercise reasonable care and skill in performing its obligations under these Terms of Sale;

7.1.2 the Vouchers are of satisfactory quality and fit for their purpose;

7.1.3 subject to clause 7.3, it shall not contravene the requirements of fairness or professional diligence in what it does.

7.2 AutoGuru is always liable for: (a) death and personal injury caused by AutoGuru's negligence/gross negligence; (b) fraud or fraudulent misrepresentation made by itself; or (c) any implied contractual terms that cannot be excluded or limited under applicable laws of the Commonwealth of Australia and the State of Queensland.

7.3 Other than as set out in section 7.2 above, AutoGuru is not liable for any other losses or damages you may suffer, including any indirect or consequential losses.

7.4 AutoGuru does not promise the completeness, fitness for purpose or legality of the Merchant Offering. AutoGuru acts as an intermediary between you and the Merchant and AutoGuru is not liable for the quality, safety, usability or any other aspect of the Merchant Offering.

7.5 Except if applicable laws of the Commonwealth of Australia and the State of Queensland determine otherwise, AutoGuru is not liable for any breach of an obligation under these Terms of Sale where it is hindered or prevented from carrying out its obligations by any cause outside of its reasonable control.

7.6 In certain countries applicable law does not allow some or all of the exclusions and/or limitations set out in this section 7. If these laws apply to you, some or all of the above exclusions and/or limitations may not apply to you and you may have additional rights.

7.7 If the Competition and Consumer Act 2010 (Cth) or any other legislation implies a condition or warranty into these terms and conditions in respect of goods or services supplied by AutoGuru, and AutoGuru’s liability for breach of that condition or warranty may not be excluded but may be limited, clauses 7.3, 7.4 and 7.5 do not apply to that liability and instead AutoGuru’s liability for such breach is limited to, in the case of a supply of goods, AutoGuru replacing the goods or supplying equivalent goods or repairing the goods, or in the case of a supply of services, AutoGuru supplying the services again or paying the cost of having the services supplied again.

8. AutoGuru's Site

AutoGuru's Site (the "Site") means the Internet website and partner websites, such as, mobile applications, electronic communications or services, or any location at which you can purchase a Voucher from AutoGuru. The Site on which AutoGuru markets the Vouchers is owned by AutoGuru. You can find more information about the terms of use of the Site, which are expressly incorporated into these Terms of Sale.

9. Miscellaneous

9.1 If you breach these Terms of Sale and AutoGuru takes no action against you this does not mean that AutoGuru has waived its rights and remedies with regard to your breach. AutoGuru may still take action or exercise its rights and remedies for that action, or any other situation, where you breach your obligations under these Terms of Sale.

9.2 Unless otherwise stated within these Terms of Sale, notices to be given to either party shall be in writing and shall be delivered by electronic mail (other than if you are sending a notice to AutoGuru for the purpose of legal process). Any notice AutoGuru sends to you will be to the email address you supplied to AutoGuru when you purchased your Voucher. You can send any notice to AutoGuru at the registered office address as set out in section 1.2.

9.3 If any provision of these Terms of Sale should be held to be invalid or unenforceable, the validity and enforceability of the remaining provisions of these Terms of Sale are not affected. Such invalid or unenforceable provision shall be replaced by a valid and enforceable provision which most closely achieves the economic effect contemplated by the invalid or unenforceable provision.

9.4 These Terms of Sales are governed and interpreted by the laws of Queensland, Australia, without regard to its conflict or choice of law principles. Upon buying a Voucher you agree the exclusive venue for any dispute shall be the courts of Queensland, Australia.


10.1 Interpretation: In these Terms of Sale:

10.1.1 words denoting persons include natural persons, partnerships, limited liability partnerships, bodies corporate and unincorporated associations of persons;

10.1.2 Clause headings such as ("10. GENERAL" at the start of this Clause) and Clause titles (such as "Interpretation:" at the start of this Clause 10.1.2) are purely for ease of reference and do not form part of or affect the interpretation of these Terms of Sale; and

10.1.3 references to "include" and "including" shall be deemed to mean respectively "include(s) without limitation" and "including without limitation".

10.2 No partnership/agency: Nothing in these Terms of Sale shall be construed to create a joint venture, partnership or agency relationship between you and us and neither party shall have the right or authority to incur any liability debt or cost or enter into any contracts or other arrangements in the name of or on behalf of the other.

10.3 Assignment: You may not assign or delegate or otherwise transfer all or any of your rights or obligations under these Terms of Sale without our prior written approval. We will not refuse this approval without good reason. We shall have the right to assign or otherwise delegate all or any of our rights or obligations under these Terms of Sale to any person.

10.4 Events beyond our reasonable control: We shall not be liable for any breach of our obligations under this Agreement where we are hindered or prevented from carrying out our obligations by any cause outside our reasonable control. Where there has been an event outside our reasonable control which has affected our ability to perform our obligations under these Terms of Sale, our obligations will be extended for the duration of the event and we will notify you of this as soon as reasonably possible. Once the event is completed we will arrange with you a new delivery date for your Goods or Services, if possible.

10.5 Our reliance: We intend to rely upon only the written terms set out in these Terms of Sale in respect of the Sale of Goods or Services to you and not any representations made elsewhere.

10.6 No waiver: No waiver by us of any breach of yours under these Terms of Sale shall operate or be construed as a waiver by us of any future breaches, whether of a like or different character. No delay by us in taking action in the event of your breach shall in any way release, discharge or otherwise affect your liability under these Terms of Sale.

10.7 Notices: Unless otherwise stated within these Terms of Sale, notices to be given to either party shall be in writing and shall be delivered by hand, electronic mail (other than, if you are sending a notice to us for the purpose of legal process) or by pre-paid post, to you at the address you supplied to us or to us at our registered office.

10.8 No Third party rights: All provisions of these Terms of Sale apply equally to and are for the benefit of AutoGuru, its Related Entities, subsidiaries, any holding companies of AutoGuru , its (or their) affiliates and its (or their) third party content providers and licensors and each shall have the right to assert and enforce such provisions directly or on its own behalf (save that these Terms of Sale may be varied or rescinded without the consent of those parties). Subject to the previous sentence, no term of these Terms of Sale is otherwise enforceable by any person who is not a party to it.

10.9 Survival: In any event, the provisions of Clauses 1, 2, 6, 8, 9, 10 and 11 of these Terms of Sale, together with those provisions that either are expressed to survive its expiry or termination or from their nature or context it is contemplated that they are to survive such termination, shall survive termination of the Agreement.

10.10 Severability: If any provision of these Terms of Sale is held to be unlawful, invalid or unenforceable, that provision shall be removed from the Terms of Sale without affecting the rest of the Terms of Sale. Where capable, the validity and enforceability of the remaining provisions of these Terms of Sale shall not be affected.


These Terms of Sale were last updated on 08 June 2017.


In this Agreement, we use various defined terms. You will know they are defined because they begin with a capital letter. This is what they mean:

"Liability" means liability in or for any cause of action whatsoever (including breach of contract, tort, misrepresentation, restitution or any other cause of action whatsoever) relating to or arising under or in connection with this Agreement (including liability expressly provided for under this Agreement or arising by reason of the invalidity or unenforceability of any term of this Agreement) - and for the purposes of this definition, all references to "Agreement" shall be deemed to include any collateral contract.

"Merchant" means a Seller of Products for which a Voucher can be redeemed. A Merchant is NOT any of the Sellers or AutoGuru Australia.

"Site" means websites, mobile applications, electronic communications or services, social networking sites, or any individual, business partner-specific, merchant-specific, city-specific, or other area-specific websites that link to or reference these terms of use.

"Services" means all or any of the services provided by AutoGuru Australia via the Site (or via other electronic - or other - communication from AutoGuru Australia) including mobile applications, our newsletter, emails we send you and the information services, content and transaction capabilities on the Site (including the ability to make a purchase).

"Voucher" means a voucher which is sold by the Sellers and can be exchanged for Products from a relevant Merchant, subject to terms and conditions listed on the Voucher itself and/or on the deal page of the Site from which the Voucher was purchased.

"Products" means goods and/or services which are described as part of a Voucher (and for which a Voucher can be redeemed).

"Related Entities" shall have the meaning given to it by Section 9 of the Corporations Act 2001 (Cth);