Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Need an Oil Pan/Sump Gasket Replacement?

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How Much does a Oil Pan/Sump Gasket Replacement Cost?

 

You change your car’s engine oil routinely, keeping it clean and fresh inside your engine.

There’s a drain plug on your oil pan, also known as your engine sump, to let the oil out before you add new engine oil.

The oil pan bolts to the bottom side of your engine from where it’s pumped throughout the engine. Over time, it’s possible for oil to escape from somewhere other than the drain plug: the oil pan gasket.

This gasket can deteriorate over years or thousands of kilometres, or due to loose oil pan bolts or a faulty gasket.

This leads to oil spots on your driveway, and low crankcase oil levels. Simply tightening the oil pan bolts might slow the leak, but once it has started, the only true repair is an oil pan or sump gasket replacement. 

Oil Pan/Sump Gasket Replacement

What is an Oil Pan or Sump Gasket?

The engine oil pan gasket is a paper, metal, or silicone-like material known as RTV that keeps the engine oil sealed on the inside.

If the oil pan gasket develops a leak, the only correction is to replace the oil pan gasket.

The oil pan gasket itself is normally a very small part of the repair cost, while labour is the largest portion of the repair.

Symptoms Requiring an Oil Pan/Sump Gasket Replacement

  • Oil spots noticed on the ground.
  • The engine oil level is low.
  • Oil ‘washing’ across the bottom of the engine, sometimes causing a burning smell if it hits the exhaust manifold or pipe.
Oil Pan/Sump Gasket Replacement cost

How is the Oil Pan Gasket Replacement Performed?

  • The technician drains the engine oil completely from the engine.
  • The oil pan bolts are removed and the oil pan is dislodged, often with light taps from a rubber mallet.
  • The gasket material is removed from the sealing surface on both the oil pan and the engine. A razor scraper or wire wheel are commonly used to remove RTV sealant.
  • All oil remnants and debris are cleaned from the sump pan, the exposed engine parts, and the sealing surfaces.
  • The new seal is installed or new RTV sealant is applied to the oil pan’s sealing surface, then the oil pan is installed in place.
  • The oil pan bolts are tightened to the proper torque specification, then new oil is installed into the engine.

Tips to Remember

  • Any contamination on the oil pan gasket surface will prevent a complete seal. It must be totally clean.
  • New oil and a new filter should always be installed when the sump gasket replacement is performed.
  • Check your oil level at every fuel fill for early detection of oil leaks.

Why It’s Important to Replace Your Sump Gasket

If the engine oil level is low, your engine is at risk of overheating, premature wear, internal corrosion and sludge buildup.

As soon as the oil pan gasket has been deemed faulty, it should be replaced to prevent future engine issues. The cost of a sump gasket replacement is minor compared to an engine repair.

If you’ve read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit AutoGuru.com.au.

We let you search and book from over 1600 qualified mechanics, who eat car troubles for breakfast.

 

Image credit - 3ndymion _

Questions? Speak with a Service Advisor
1300 655 661