Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Need a Brake System Flush ?

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How Much does a Brake System Flush Cost?

 

The braking system on a modern-day vehicle relies on brake fluid to transfer the pressure applied to the brake pedal and use it to force the brake pads or shoes against the rotors or drums and allow the vehicle to slow down and stop.

Brake fluid is hygroscopic, which means that over time, the fluid will absorb moisture and other contaminants from the air and reduce the effectiveness of the braking system.

Air can also enter the system, which will cause the brake pedal to feel spongy.

If left unchecked, this can cause damage to the lines and other braking components and put you and other motorists in danger.

Carrying out a brake system flush will ensure proper system performance and increases the longevity of your braking components. 

A full braking system flush usually starts around the $70 mark, and can increase to $120+ 

Brake System Flush

How is a Brake System Flush Performed?

The mechanic will inspect the condition of the fluid, and if it requires changing, will drain the braking system reservoir and fill it with new fluid.

The vehicle will be raised up to allow access to the brake callipers and drums (if fitted) and the brake fluid will be pumped through via a hand-held vacuum pump or atmospheric pressure, starting at the caliper or drum furthest away from the reservoir.

Once the fluid has been flushed through thoroughly, the reservoir will be topped up and the braking system tested for correct operation. 

  • The brake fluid will be inspected for condition and contamination
  • The reservoir will be drained and filled with new fluid
  • The vehicle will be raised up and braking components inspected
  • The old fluid will be flushed out and replaced with new fluid
  • The braking system will be bled to ensure there is no air trapped in the system
  • The fluid will be topped up, and any spills cleaned up
  • Test drive vehicle to ensure correct operation

Important Tips to Remember

  • Most manufacturers recommend the braking system be flushed every 2 years or 30,000km to keep the system in good working condition. If your vehicle is operated under extreme circumstances or is used to tow large loads, the fluid will need to be replaced more often, usually once a year.
  • Most modern vehicles require DOT 4 brake fluid, which has a higher boiling point than older DOT 3 fluid and therefore provides better protection.
  • Some modern-day vehicles have ‘Low Brake Fluid’ sensors that alert the driver when the brake fluid is low. If this warning light comes on, have your braking system inspected immediately to determine the cause.

Common Symptoms a Brake System Flush is Required:

  • Reduced braking efficiency – vehicle takes longer to stop than usual
  • Brake pedal feels spongy
  • Brake fluid is black or discoloured due to contamination

How much is a Brake System Flush?

A Brake System flush is an inexpensive way to keep your brakes operating at their best.

A Brake System flush usually starts around $80 and can go up to $200+ if you have performance brakes fitted.

How Important is it to have my Brake System Flushed?

If the fluid is not changed, the effectiveness of your brakes can be reduced, putting you and other motorists at risk in the event of an emergency.

It can also cause premature damage to other braking components which may lead to expensive repair costs.

If you've read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit AutoGuru. We let you search and book from over 1,600 qualified mechanics, who eat car troubles for breakfast.

Questions? Speak with a Service Advisor
1300 655 661