Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Need a Brake Drum Replacement?

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How Much does a Brake Drum Replacement Cost?

The braking system on your car is the primary way to control your deceleration. On vehicles with drum brakes – primarily trucks and SUVs – brake drums on the rear are key components to slowing your car.

Because the brake drums are in use whenever the brake pedal is pressed, they experience wear from the friction between the brake shoes and the brake drum.

Through heat and excess wear, the brake drums will wear and need to be replaced eventually.

Brake drums typically last until the second brake shoe replacement interval, approximately 100,000 to 150,000 km, although it could be more or less depending on the type of car and the type of driving you do.

The average price to replace both rear brake drums alone is roughly $275 to $400, however some applications can be considerably more expensive.

Further, brake drums are rarely replaced on their own – brake cylinders, brake shoes, or both are usually changed at the same time.

Brake Drum Replacement

What is a Brake Drum?

One of the oldest styles of brake systems is still in use today on some cars – brake drums. A brake drum is almost always found on the rear axle, behind each rear wheel.

Inside the brake drum, two C-shaped brake shoes skim along the smooth inner surface of the brake drum until the brake pedal is pressed.

When the brake pedal is pressed, hydraulic pressure forces the brake shoes against the inner surface of the brake drum, and the friction causes your car to decelerate.

Brake drums are made of cast iron in most cases, although in rare instances it may be cast aluminum for better heat dissipation.

Excess heat can cause brake drums to warp and become out of round.

Environmental elements such as salty air near the coast can cause corrosion, and contamination can occur if brake fluid leaks inside the brake drum.

Normal use causes wear also, and any of these conditions can require brake drum replacement.

Symptoms that You Require Brake Drum Replacement

  • Brakes are unresponsive when pressed
  • Shuddering feeling when brakes pressed
  • Brake pedal travels further to the floor
  • Grinding or scraping noise from the rear of your car
Brake Drum Replacement Cost

How are Brake Drums Replaced?

  • The car is lifted and the rear wheels are removed
  • The brake drums are removed from the wheel spindle
  • Brake drums are inspected and measured
  • Worn or damaged brake drums are replaced, often along with brake shoes and hardware
  • The rear brakes are adjusted and the rear wheels refitted
  • The car is lowered and the technician road tests to confirm the repair is complete

Tips to Remember

  • Brake drums must be replaced if they are worn beyond the wear limit marked on the face of the drum
  • During normal brake shoe replacement, it may be possible to machine the brake drums instead of replacement, as long as it remains within the wear limit

How Important is Brake Drum Replacement?

Having your worn, warped, or contaminated brake drums replaced will give you the certainty that your car will stop when you press the brakes pedal.

Driving your car when the brake drums need to be changed can be dangerous. Your brakes may not operate properly when you press the pedal, and you may not be able to stop when you need to.

It can endanger you, your passengers, and others around you.

If you’ve read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit AutoGuru.com.au.

We let you search and book from over 1600 qualified mechanics, who eat car troubles for breakfast.

Questions? Speak with a Service Advisor
1300 655 661