Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Need a Cabin Filter Replacement?

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How Much does a Cabin Filter Replacement Cost?

You don’t stop breathing when you start driving. There’s fresh air that pushes through your car’s vents, and it’s filtered before it comes into the cabin.

This cabin air filter, like the engine air filter, gets dirty over time and needs to be replaced once it becomes plugged or saturated with dirt.

In normal conditions, your cabin air filter’s maintenance interval is usually around 20,000km.

Replacement may be required more frequently, depending on the air quality and driving conditions your car experiences.

The cost to replace your cabin air filter is approximately $50 to $120, but some special makes and models might be more expensive.

Cars that drive in dusty conditions such as dirt or gravel roads usually experience symptoms much sooner than city cars.

Cabin Filter Replacement

What is a Cabin Air Filter?

Fresh air from outside passes through your car’s dash and comes into the cabin through the vents.

Inside your dash, a filter element is in place, which all that outside air passes through.

On some vehicles, a one-piece filter is employed while others use a two-piece filter that fits snugly together.

The filter itself is made of paper or fabric material and is pleated to capture the most airborne particles.

Pollen, dirt, insects, and allergens become trapped in the filter, keeping the air inside your car clean.

Over time, the filter becomes laden with trapped particles and air struggles to push through the cabin air filter. When the cabin air filter restricts airflow, it will need to be replaced.

Symptoms Your Cabin Air Filter Should be Replaced

  • Odd, unpleasant odour coming from dash vents
  • Restricted airflow from dash vents
  • Difficulty keeping windows from fogging
Cabin Filter Replacement Cost

How is the Cabin Air Filter Replaced?

  • The technician creates access to the cabin air filter. On some cars, the cabin air filter is changed from an access door in the engine bay. On most vehicles, however, it’s located under the passenger side dash or behind the glove box
  • The old, dirty filter is removed
  • Any remaining debris is cleaned from the filter’s location
  • A new cabin air filter is fitted in its place and the access door is secured
  • The technician checks airflow from the dash to ensure proper flow

Tips to Remember

  • Moisture caught in a dirty cabin air filter will cause an unpleasant smell from the vents. It can require cabin air filter replacement well ahead of its maintenance interval.
  • Some cabin air filters are HEPA (high efficiency particulate air) filters and their cost can be well above that of a standard filter.

How Important is Replacing Your Cabin Air Filter?

Having your cabin air filter replaced when it is due for maintenance or when it is dirty will give you peace of mind that you’re breathing clean air in your car.

If you choose not to replace your dirty cabin air filter, it can be difficult to keep your windows from fogging up in humid conditions, and the smell can become unbearable at times.

It isn’t likely to cause a dangerous situation, but it can be quite unpleasant.

If you’ve read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit AutoGuru.com.au.

We let you search and book from over 1600 qualified mechanics, who eat car troubles for breakfast.

Questions? Speak with a Service Advisor
1300 655 661