Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Need a Reverse Light Bulb Replacement?

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How Much does a Reverse Light Bulb Replacement Cost?

Exiting a parking spot or driveway can be a tricky task, and you want to make sure cars around you known when you’re reversing.

That’s the sole purpose for reverse light bulbs: to tell other motorists when your car is backing up instead of moving forward.

Like all bulbs, reverse light bulbs will eventually stop working at some point.

Reverse light bulbs are one of the least frequently employed lights on your car and often last much longer than other bulbs, even to 150,000km and beyond before requiring replacement.

It’s an inexpensive task, usually costing around $15 to $55 to replace, although some specialty models can be costlier.

Reverse Light Bulb Replacement

What is a Reverse Light Bulb?

A safety standard on all cars is reverse lighting. A reverse light bulb is always mounted on the back of your car and illuminates when your gearbox is shifted into reverse.

On many cars, the reverse light bulbs are fitted in the taillamp housing beside the brake lights, and are always clear, white lights.

You’ll find one reverse light on each side at the back of your car.

When your transmission is shifted into reverse, the reverse light bulb is illuminated through electricity in a powered circuit.

The electricity flowing through the incandescent bulb causes its filament to glow white hot, which is the light that you see.

If the bulb’s contacts are corroded or the filament burns out or breaks, the bulb will no longer light up and you’ll require reverse light bulb replacement.

Symptoms You Require Reverse Light Bulb Replacement

  • Back-up lights don’t illuminate when car is in reverse
  • Warning indicator on instrument cluster panel (for some luxury models)
Reverse Light Bulb Replacement Cost

How is a Reverse Light Bulb Replaced?

  • The technician identifies which bulb is no longer functioning
  • The reverse light bulb housing is removed from the car for access to the bulb
  • The burnt-out bulb is removed and a new reverse light bulb is fitted
  • The light housing is re-installed and the light’s operation is confirmed

Tips to Remember

  • If light bulb replacement doesn’t correct the condition, it may be a wiring problem or burnt fuse that require repair.
  • LED lights are growing in popularity among new cars. LED-style reverse light bulbs are integrated into a circuit board and cannot be replaced individually, but require a replacement assembly instead.

How Important is Reverse Light Bulb Replacement?

Having a burnt-out reverse light bulb replaced will reassure you that other motorists can see when you are backing up, and can react appropriately to your driving.

While operating your car with a burnt-out reverse light bulb won’t cause a breakdown or additional problems, it can put you in danger of an accident with a driver who doesn’t notice you are reversing.

It’s a small repair that can be addressed quickly to avoid irritating other motorists.

If you’ve read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit AutoGuru.com.au.

We let you search and book from over 1600 qualified mechanics, who eat car troubles for breakfast.

Questions? Speak with a Service Advisor
1300 655 661