Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

You don’t pay anything until the service/repair is completed and you pick up the car.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off service (up to 5km from the workshop).

Click Show Details on the workshop listing and scroll down to Facilities.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

Certified mechanical workshops and mobile mechanics are indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without affecting a New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain unaffected.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, click the “All Filters” button (top of page) and select “Mobile Mechanic” so that your search results feature only mobile mechanics servicing your area.

Can I get quotes for repairs and/or inspections?

You sure can! Simply type your inspection or repair job into the “Here are your quote details” section of the quote form (under +Repair or +Inspection buttons).

If your particular repair or inspection task isn’t listed under the common items tabs, type in your particular requirements in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

Need a Suspension Spring Replacement?

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How Much does a Suspension Spring Replacement Cost?

The suspension system in your car is the main system that provides control and a comfortable ride as you drive, and the springs are a key component of the suspension.

Every time your car goes over a bump or dip in the road and even as you drive normally, the suspension springs compress and rebound constantly.

Eventually, a spring might no longer be able to support the same grueling abuse and it breaks or won’t rebound like it should and needs to be replaced.

However, many cars will use the same set of suspension springs throughout its life.

The average price for suspension spring replacement begins at around $250 each but can skyrocket to over $1,000 each for parts and labour, depending on the make and model.

Cars that travel on rough roads more frequently can expect spring replacement more often. 

Suspension Spring Replacement

What is a Suspension Spring?

A suspension spring is found at each of the four corners of every car.

Most modern cars use coil springs at the front and rear along with struts or shocks, while trucks and SUVs may use coils in the front suspension and leaf springs in the rear suspension.

A spring is used to allow for suspension travel whenever you drive while the shock or strut works alongside it to dampen the bounce it produces.

Suspension springs, both coil and leaf springs, are made out of high-carbon steel.

Coil springs are essentially heated steel bars that are curved into a cylindrical shape and cooled for a strong spring.

Leaf springs are much the same, except in flat bars and stacked together for increased rigidity.

Exceeding the load capacity of the spring can cause it to sag or break, and require replacement.

Symptoms You Require Suspension Spring Replacement

  • One corner of your car sits lower than the others
  • Your car bounces oddly when driving over bumps
  • Excessive sway when turning a corner
  • Knocking noise when suspension extended or compressed
Suspension Spring Replacement Cost

How are Suspension Springs Replaced?

  • The car is raised in the air and the wheels are removed
  • The suspension springs are inspected along with the rest of the suspension
  • The broken spring is identified and removed
  • Often, the shock or strut must be removed also to facilitate spring replacement
  • The new suspension spring is fitted and the remaining components reassembled
  • The wheels are refitted
  • A wheel alignment is performed
  • The technician road tests the car to ensure the repair is complete

Tips to Remember

  • A wheel alignment must be performed after suspension repairs such as a spring replacement
  • Worn suspension bushes or weak shocks and struts can mimic the symptoms of a bad spring, so proper diagnosis is critical

How Important is Replacing your Suspension Springs?

Having suspension springs replaced when they are broken or weak provides a peace of mind that you’ll be in control of your car through all conditions.

Driving your car with bad springs is dangerous as you can’t predict how your car will handle when you drive over uneven surfaces, and that puts you, your family, and others in peril.

If you’ve read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit AutoGuru.com.au.

We let you search and book from over 1600 qualified mechanics, who eat car troubles for breakfast.

Questions? Speak with a Service Advisor
1300 655 661