Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal Afterpay or Zip and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see

Does the price include parts and labour?

For all servicing and repairs, our pricing includes parts, labour and GST.

For inspection and diagnostic jobs, our pricing includes labour and GST but does not include parts.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of other fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See the list of Service Tasks at the top of the booking confirmation page.


Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Manufacturers Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your manufacturer's warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under Service Tasks. This is found directly underneath the name of the service you have chosen.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops. 

Their listing will have a special Mobile Mechanic badge which can be found directly underneath their operating hours. 

Can I get quotes for repairs and inspections?

You sure can! Once you have entered in your vehicle details and location on the home screen, the next page will ask you what repair or service you're after.

You can browse through the categories that we've listed, such as Brakes, Clutch or  Timing belt/chain, or by clicking the blue "Search repairs & inspections" button at the bottom of the page, you can search for the repair you're after. 

If you're still unable to find what you're after, click on the blue "Can't find it? We can help!" button and you'll be provided with a comment box where you can describe the repair you need. 

Once you've selected a repair, either click "Continue" to move on in the quote process or, If you'd like to add another repair, click the "Add more items" button. 

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront and online using your credit card or PayPal
2. Create an Afterpay account that allows you to pay now and make four, fortnightly interest-free payments
3. Create a reusable, interest-free Zip account to pay now and make easy weekly or monthly payments over time
4. Pay the workshop when you pick your car up and the service and/or repairs have been completed 

Cancellation fees apply. For full Terms & Conditions visit

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under "Service Tasks". This is located directly underneath the name and price of the service you've selected. 


Need a Suspension Spring Replacement?

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How Much does a Suspension Spring Replacement Cost?

The suspension system in your car is the main system that provides control and a comfortable ride as you drive, and the springs are a key component of the suspension.

Every time your car goes over a bump or dip in the road and even as you drive normally, the suspension springs compress and rebound constantly.

Eventually, a spring might no longer be able to support the same grueling abuse and it breaks or won’t rebound like it should and needs to be replaced.

However, many cars will use the same set of suspension springs throughout its life.

The average price for suspension spring replacement begins at around $250 each but can skyrocket to over $1,000 each for parts and labour, depending on the make and model.

Cars that travel on rough roads more frequently can expect spring replacement more often. 

Suspension Spring Replacement

What is a Suspension Spring?

A suspension spring is found at each of the four corners of every car.

Most modern cars use coil springs at the front and rear along with struts or shocks, while trucks and SUVs may use coils in the front suspension and leaf springs in the rear suspension.

A spring is used to allow for suspension travel whenever you drive while the shock or strut works alongside it to dampen the bounce it produces.

Suspension springs, both coil and leaf springs, are made out of high-carbon steel.

Coil springs are essentially heated steel bars that are curved into a cylindrical shape and cooled for a strong spring.

Leaf springs are much the same, except in flat bars and stacked together for increased rigidity.

Exceeding the load capacity of the spring can cause it to sag or break, and require replacement.

Symptoms You Require Suspension Spring Replacement

  • One corner of your car sits lower than the others
  • Your car bounces oddly when driving over bumps
  • Excessive sway when turning a corner
  • Knocking noise when suspension extended or compressed
Suspension Spring Replacement Cost

How are Suspension Springs Replaced?

  • The car is raised in the air and the wheels are removed
  • The suspension springs are inspected along with the rest of the suspension
  • The broken spring is identified and removed
  • Often, the shock or strut must be removed also to facilitate spring replacement
  • The new suspension spring is fitted and the remaining components reassembled
  • The wheels are refitted
  • A wheel alignment is performed
  • The technician road tests the car to ensure the repair is complete

Tips to Remember

  • A wheel alignment must be performed after suspension repairs such as a spring replacement
  • Worn suspension bushes or weak shocks and struts can mimic the symptoms of a bad spring, so proper diagnosis is critical

How Important is Replacing your Suspension Springs?

Having suspension springs replaced when they are broken or weak provides a peace of mind that you’ll be in control of your car through all conditions.

Driving your car with bad springs is dangerous as you can’t predict how your car will handle when you drive over uneven surfaces, and that puts you, your family, and others in peril.

If you’ve read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit

We let you search and book from over 1,600 qualified mechanics, who eat car troubles for breakfast.

Questions? Speak with a Service Advisor
1300 655 661