Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Need a Engine Mount Replacement?

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How Much does an Engine Mount Replacement Cost?

 

An often-overlooked component on your car, the engine mounts are what mount the engine in the engine bay, and hold it in place under all conditions.

They also provide vibration Mainly made of rubber, which can be filled with fluid to better improve vibration absorption, they are secured between the engine and the engine cross member by steel brackets.

Most vehicle will have between two and four mounts, depending on the engine and driveline setup used.    

An engine mount replacement can cost between $120 and $900+ depending on the location of the engine mount and if any components require removal to allow access. 

Engine Mount Replacement

What is an Engine Mount?

Basically, the engine mounts are a rubber bush located between steel brackets mounted to the engine block and engine cross member.

They can be filled with an oil type liquid to help with noise and vibration levels inside the cabin.

When an engine mount fails, excessive vibration and noise will be felt when driving, especially when at idle. Some manufacturers use polyurethane in their engine mounts.These mounts are more sports oriented, and provide less engine movement at the cost of more vibration and noise transferred into the cabin. 

These mounts are more sports oriented, and provide less engine movement at the cost of more vibration and noise transferred into the cabin. 

Symptoms your Engine Mounts Require Replacing

  • Excessive shaking of vibration through the car when driving
  • Clunking or shaking when changing gear or selecting a gear (Automatic vehicles)
  • Oil leak onto ground (fluid-filled engine mounts only)
Engine Mount Replacement Costs

How are Engine Mounts replaced?

  • The engine mounts are inspected to identify which mounts require replacing
  • The vehicle is raised up and the engine supported
  • The old engine mounts are removed and new ones fitted
  • The vehicle is road tested to check for correct operation

Tips to Remember

  • You may only feel the vibration in drive or reverse, depending on how worn the engine mount is.
  • The transmission of your vehicle is also held in place with a rubber mount, so it is best to have this inspected for wear or damage at the same time.

How Important is Having your Engine Mounts Replaced?

Having worn or failed engine mounts can make the cabin of your vehicle an uncomfortable place to be. Increased vibration and noise can make it feel like your car is going to fall apart! It also means that the engine is not as secure as it needs to be. While the likelihood of the engine falling out completely is next to none, failed engine mounts put more stress on other components such as the exhaust and cooling systems, so they should be replaced as soon as an issue is found.

Questions? Speak with a Service Advisor
1300 655 661