Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Need a Air-Conditioner Replacement?

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How Much does an Air-Conditioner Repair Cost?

 

The air conditioning system on your vehicle is made up of many components that work in harmony to keep you cool and comfortable inside the cabin.

If one of these components fails or isn’t working as it should, your air conditioning system will be compromised, leaving you hot under the collar!

This could be as simple as a leaking seal all the way up to a failed compressor or condenser.

Having your air-conditioning system repaired as soon as possible will keep you cool all year round. 

The average price of having your air-conditioning system repaired starts around the $300 mark and depending on what needs to be repaired or replaced, can increase to $1500+

Air-Conditioner Replacement

What is an Air-Conditioning System?

The air-conditioning system works in a similar way to the cooling system for the engine.

The system is filled with a refrigerant which is compressed and turned into a gas by the air conditioning compressor.

This actually increases the temperature of the gas, which then needs to be cooled.

This is done by the condenser, which is located in front of the radiator at the front of the car.

This cools the gas and returns it to liquid form. It then flows into the cabin through an expansion valve, which reduces the pressure and drops the temperature even more – making it nice and cold for the next step.

The final step involves the gas flowing through the evaporator. This transfers the extreme cold of the gas to the air that is flowing through the evaporator (the opposite of what happens at the condenser) which then enters the cabin and provides nice cool air. 

Symptoms of needing an Air-Conditioning Repair

  • A/C system isn’t working
  • A/C is blowing air that is not cold, or not as cold as it should be
  • Squealing or grinding noise from engine bay
Air-Conditioning Not Cold Repair

How is the Air-Conditioning Repair Carried Out?

  • The A/C system will be checked for pressure and level
  • The compressor power and ground will be checked
  • Once the issue has been found, the refrigerant will be removed
  • The repair or component replacement will be carried out
  • The system will be flushed out to remove any contamination
  • The air conditioning system will be evacuated and new refrigerant will be added
  • The system will be checked for leaks and correct operation

Tip to Remember

  • The air-conditioning system is under vacuum – so any small leak will cause the system to not work correctly. Small road debris can damage the condenser at the front of the vehicle and cause a slow leak, so this needs to be inspected whenever carrying out air conditioning repairs

How Important is Having your Air-Conditioning System Repaired?

Having a fully operation air-conditioning system not only adds to your comfort inside the cabin, but provides additional safety as it is used for window demisting when the conditions are unsavoury outside.

Without operational air-conditioning, you may struggle to see when your windscreen fogs up.

If you've read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit AutoGuru. We let you search and book from over 1,600 qualified mechanics, who eat car troubles for breakfast.

Questions? Speak with a Service Advisor
1300 655 661