Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

You don’t pay anything until the service/repair is completed and you pick up the car.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off service (up to 5km from the workshop).

Click Show Details on the workshop listing and scroll down to Facilities.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

Certified mechanical workshops and mobile mechanics are indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without affecting a New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain unaffected.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, click the “All Filters” button (top of page) and select “Mobile Mechanic” so that your search results feature only mobile mechanics servicing your area.

Can I get quotes for repairs and/or inspections?

You sure can! Simply type your inspection or repair job into the “Here are your quote details” section of the quote form (under +Repair or +Inspection buttons).

If your particular repair or inspection task isn’t listed under the common items tabs, type in your particular requirements in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

Need a Spark Plug Replacement?

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How Much Does a Spark Plug Replacement Cost?

 

The spark plugs are one of the most important components in a petrol internal combustion engine.

Their main job is to ignite the air and fuel mixture inside the cylinders.

The ignition system supplies voltage to the spark plug at specific intervals controlled by the Engine Control Unit or an Ignition module.

They do wear out over time and most manufacturers have specific kilometre and time intervals for replacement.

If they are not replaced, the air-fuel mixture will be harder to ignite, causing the engine to misfire and increase fuel consumption.

Most engines will have a spark plug for each cylinder, although some manufacturers will use two spark plugs per cylinder.

On some vehicles, removal of the intake manifold is required to get to the spark plugs.

The average cost to have your spark plugs replaced starts at around $120 up to $400+, depending on the type of spark plugs needed (regular or precious metal) and if other components, such as the inlet manifold, need to be removed to allow access.

Spark Plug Replacement

What is a Spark Plug?

A spark plug is an electrical conductor, that transfers the electrical current generated by the ignition system into the combustion chamber of the engine.

This current – or ‘spark’ - is what is used to ignite the air/fuel mixture and provide drive from the engine.

If the spark plug is worn excessively or faulty, this mixture will not be combusted efficiently and an engine misfire will result.

This can be felt as a shudder or vibration through the vehicle and the ‘check engine light’ may also illuminate.

Common Signs Your Spark Plugs May Require Replacing

  • Check Engine Light is on
  • Increased engine vibration or engine misfire
  • Decreasing fuel economy
  • Poor engine performance

How are the Spark Plugs Replaced?

  • The vehicles computer system will be scanned for any Diagnostic Trouble Codes (DTC)
  • The bonnet is opened and the surface around the ignition system is cleaned of dirt and debris and inspected for damage
  • The inlet manifold is removed (If required)
  • The ignition leads or coil packs are disconnected, and the spark plugs removed
  • The threads in the cylinder head are inspected for damage
  • The old spark plugs are removed and inspected for any signs of damage
  • If requested, a compression test may be carried out (at an additional charge)
  • The new spark plug gaps are measured and then fitted into the cylinder head
  • The ignition leads or coil packs are refitted and the inlet manifold is refitted with new gaskets (If removed)
  • The engine is started to ensure correct operation and any DTC’s are cleared from the computer system.

Tips to Remember

  • Some manufacturers use spark plugs made of precious metals such as platinum and iridium. These spark plug materials allow for longer intervals between replacement and can often increase the efficiency of the engine. They are more expensive than traditional copper spark plugs.
  • Checking of the ignition leads or coil packs is also advised when replacing the spark plugs to ensure all components are in good working condition.

How Important is Replacing Worn Spark Plugs?

Operating a vehicle that has excessively worn spark plugs can cause expensive internal engine damage, and should be inspected and rectified as soon as possible.

If the vehicle is misfiring, it will allow un-burned fuel to enter the exhaust and may cause extensive damage to the catalytic converter and other sensitive engine components.

If you've read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit AutoGuru. We let you search and book from over 1,600 qualified mechanics, who eat car troubles for breakfast.

Questions? Speak with a Service Advisor
1300 655 661