Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Need a ABS/Wheel Speed Sensor Replacement?

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How Much does a ABS/Wheel Speed Sensor Replacement Cost?

The anti-lock braking system on your car is a secondary defence that prevents you from locking up your brakes.

ABS sensors, also known as wheel speed sensors, are critical in determining when the ABS system should activate.

In normal, everyday driving conditions, an ABS sensor may never fail.

However, corrosion or damage to the wiring or the sensor itself can happen, causing faulty readings or no reading at all, and it will need to be replaced.

You should expect at least 100,000km before an ABS or wheel speed sensor replacement is required.

The average price for a new ABS sensor to be installed begins around $375 and can range up well above $600, depending on the car’s make and model.

Cars operated in dusty regions or in coastal areas with salty air will usually experience problems more often.

ABS/Wheel Speed Sensor Replacement

What is an ABS/Wheel Speed Sensor?

A wheel speed sensor is an electrical component to measure rotation of a wheel.

There are commonly wheel speed sensors at every wheel on a car with anti-lock brakes, either integrated into the wheel hub assembly or bolted to the steering knuckle.

The sensor itself is a magnetic pickup that determines the position of a rotating trigger wheel.

The ABS sensors monitor each wheel simultaneously, then their reading is received by a central ABS module.

Each sensor’s reading is compared to the vehicle speed and to each other in real-time to determine if ABS brakes should activate.

If one sensor is not reading consistent information or is not transmitting a reading at all, it will need to be replaced.

Symptoms an ABS/Wheel Speed Sensor Requires Replacement

  • The ABS warning light is illuminated
  • ABS brakes activate erroneously
  • The brakes lock up on hard application
  • The Traction Control warning may illuminate as well
ABS/Wheel Speed Sensor Replacement Cost

How is an ABS sensor is Replaced?

  • The technician performs a diagnostic test on the ABS system
  • The car is lifted and the affected wheel is removed
  • The ABS sensor wiring connector is unfastened and checked for damage
  • The ABS sensor is unbolted from the wheel knuckle. In many cases, the ABS sensor is integrated in the wheel hub, which must be replaced as an assembly
  • The new ABS sensor is fitted and secured
  • The wheel is reinstalled and the car lowered
  • The technician clears related ABS codes and performs a road test to confirm the repair

Tips to Remember

  • Damage or corrosion to ABS system wiring can cause symptoms that mimic a failed wheel speed sensor. Professional diagnosis is critical to avoid unnecessary repairs.

How Important is Replacing a Failed ABS/Wheel Speed Sensor?

Having a faulty wheel speed sensor replaced gives you confidence that your ABS brakes will operate when they are needed, bringing your car safely to a stop.

Driving your car with a faulty ABS sensor can put you and your occupants in danger of an accident as you may not be able to safely stop your car.

If you’ve read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit AutoGuru.com.au.

We let you search and book from over 1600 qualified mechanics, who eat car troubles for breakfast.

Questions? Speak with a Service Advisor
1300 655 661