Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Need a Fuel Hose Replacement?

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How Much does a Fuel Hose Replacement Cost?

In order for your engine to run, the fuel in your tank needs to make its way to the engine. Fuel hoses are used as the delivery route for your engine’s fuel.

During everyday use, the fuel hoses slowly deteriorate and become brittle and may eventually need to be replaced if cracks develop.

Fuel hoses can often last a car’s whole lifetime without leaking and can be expected to last at least 100,000 to 200,000km.

If you need fuel hose replacement, the average cost can vary a lot depending on the make and model, anywhere from $120 to $500 or even more.

Older cars are more susceptible to fuel hose leaks as newer models typically use hard fuel lines more often.

Fuel Hose Replacement

What is a Fuel Hose?

Your car’s fuel pump sends fuel from your tank to your engine through a supply fuel hose, and excess fuel flows back to the tank in a return fuel hose.

These fuel hoses run along the undercarriage of your car from the tank to the engine compartment.

Whenever the engine is running, a constant supply of fuel is circulating through the fuel hoses.

Fuel hoses are commonly made of nylon- or Kevlar-reinforced rubber hose and lined inside by a permeable-resistant material like Teflon.

The fuel hoses attach to metal fuel lines either with a quick connector or fuel hose clamps.

The hose itself can become brittle with aging or heat, and the internal liner can collapse or degrade, and the fuel hose will need to be replaced.

Symptoms You Require Fuel Hose Replacement

  • Fuel leaking onto the ground under your car
  • Engine doesn’t start
  • Your engine stumbles under moderate to hard acceleration
Fuel Hose Replacement Costs

How is Fuel Hose Replacement Performed?

  • The technician lifts the car and identifies the source of the fuel leak or restriction
  • Fuel pressure is relieved at the engine fuel rail
  • The fuel hose is disconnected at one end and fuel in the line is collected
  • The fuel hose is fully removed and a new one fitted
  • The engine is started and the fuel system inspected for leaks

Tips to Remember

  • If one fuel hose requires replacement, it’s best to replace them all at the same time.
  • Some fuel hoses must be replaced as an assembly with the hard fuel lines, which can add to the cost of both parts and labour.

How Important is Replacing Your Fuel Hoses?

It goes without saying that a fuel leak from your car is an extremely dangerous situation; an inherent risk of combustion.

Whether it’s a car fire from a fuel leak or your car stalls because the fuel line has collapsed, it’s a situation that puts yourself and others on the road in danger.

Replacing your fuel hoses when a problem is first discovered is prudent, and it gives you peace of mind whenever you’re driving.

If you’ve read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit AutoGuru.com.au.

We let you search and book from over 1600 qualified mechanics, who eat car troubles for breakfast.

Questions? Speak with a Service Advisor
1300 655 661