Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Need a Coolant Reservoir Replacement?

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How Much does a Coolant Reservoir Replacement Cost?

The cooling system provides a consistent operating temperature for your engine, cycling engine coolant throughout, and the coolant reservoir is a storage facility for excess coolant.

In the normal course of operation, coolant expands and contracts, some may evaporate, and more yet could seep or leak out of the reservoir.

If there’s a leak, the coolant reservoir will need to be replaced. It’s designed to last the lifetime of your car, but you may require coolant reservoir replacement if an unexpected problem occurs.

A typical replacement cost for the coolant reservoir is between $150 and $350, however some makes and models can be much more. 

Coolant Reservoir Replacement

What is a Coolant Reservoir?

The coolant reservoir is an active storage facility for your engine’s coolant. Located in the engine compartment, usually mounted to the inner fender or the front crossmember, the coolant reservoir collects coolant as it expands with heat, then reintroduces it into the cooling system to keep the system full.

The coolant reservoir is most commonly made of translucent white plastic with connections for hoses and a sensor integrated.

Extreme direct heat can cause the plastic to warp. Harsh movements and impact can cause the plastic to crack. In some cases, the coolant level sensor may read incorrectly or not at all.

Whether it’s due to a leak or sensor failure, the coolant reservoir will need to be replaced.

Symptoms your Coolant Reservoir Requires Replacement

  • Engine coolant leaking from reservoir
  • Low coolant indicator illuminated on the dash
  • Engine temperature is high or engine is overheating
Coolant Reservoir Replacement Cost

How Is Coolant Reservoir Replacement Performed?

  • The bonnet is lifted and the cooling system is inspected for leaks
  • If the coolant reservoir is damaged or leaking, or the sensor has failed, it needs to be changed
  • The cooling system is drained
  • The old coolant reservoir is discarded and a new one is installed
  • The cooling system is filled and bled of air
  • The technician runs the engine to operating temperature and road tests to confirm the repair

Tips to Remember

  • Air introduced into the cooling system can cause an airlock. The result may be poor heater operation or your engine may overheat.
  • During coolant reservoir replacement, it’s a good time to flush and replace the engine coolant if it’s contaminated or approaching its replacement interval.

How Important is Replacing Your Coolant Reservoir?

If you’ve discovered a problem with your coolant reservoir, you may not be able to drive your car with confidence in its reliability until the problem is repaired.

Driving your car with a leaking coolant reservoir could eventually cause more expensive repairs like head gasket replacement if left unattended, especially with overheating concerns.

If you’ve read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit AutoGuru.com.au.

We let you search and book from over 1600 qualified mechanics, who eat car troubles for breakfast.

Questions? Speak with a Service Advisor
1300 655 661