Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Need a Window Regulator Replacement?

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How Much does a Window Regulator Replacement Cost?

Your car’s moveable side windows aren’t just for allowing a breeze into the cabin, nor to order at the drive-thru window.

They are primarily a safety component; an emergency exit in the event of an accident or a stuck door. The window regulator keeps your window moving on the vertical axis without binding.

In many cars, window regulators last the car’s lifetime. However, unexpected failures can occur, typically after 100,000km, that require window regulator replacement.

On average, a new window regulator will cost between $300 and $450 and sometimes more, depending on the make and model of the car you drive.

Windows that move most frequently, namely the driver’s side front window, will require replacement before the others. 

Window Regulator Replacement

What is a Window Regulator?

Each door window has its own regulator. Its role is to move the window up and down on its track, allowing it to open and close.

There are two types of window regulators commonly used: a scissor-type regulator and a cable-operated regulator.

The scissor-type regulator is usually all-metal construction, has intersecting arms shaped like an ‘X’, and is moved with a gear that the heart of the unit.

A cable-style regulator is found on many newer models. The cable is attached to a drive method and moves the window vertically along its track.

Both systems can be used in manual window designs and with an electric motor in power window systems.

Window regulators, especially scissor-type regulators are quite strong, although lack of lubrication, dirt and grime, and excessive pressure on the window can cause damage to either style.

If the regulator becomes bent or broken, or the cable slips off the window regulator, the window will not function and the regulator will need to be replaced.

Symptoms that your Window Regulator Requires Replacement

  • A window will not roll up
  • The window does not stay up when closed and creeps or falls down
  • Creaking or groaning when the window is moved
Window Regulator Replacement

How is a Window Regulator Replaced?

  • The affected window is rolled up and secured in place with tape
  • The inside door handle and trim pieces are removed
  • The inner door trim known as the door panel is removed carefully
  • A plastic sheet of vapour barrier is gently peeled back
  • The window fasteners are removed from the regulator
  • The power window motor, if equipped is disconnected and set aside
  • The window regulator is unbolted and removed and a new one fitted
  • The window is attached to the new window regulator
  • The window motor, vapour barrier, door panel, and trim are reinstalled
  • The technician confirms the window is operating as designed

Tips to Remember

  • A faulty window regulator can easily be mistaken for a failing power window motor
  • Care must be taken to prevent the window glass from falling and shattering

How Important is Replacing a Window Regulator?

It can help keep you comfortable when you can open your door window, but it also provides peace of mind that you can escape your car in the event of an emergency.

Driving your car with a failed window regulator isn’t inherently dangerous in itself but it can inhibit you if you experience trouble on the road.

Have damaged or faulty window regulators replaced as soon as possible.

If you’ve read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit AutoGuru.com.au.

We let you search and book from over 1600 qualified mechanics, who eat car troubles for breakfast.

 

Image credit - Ben Williams

Questions? Speak with a Service Advisor
1300 655 661