Frequently Asked Questions

How do online bookings work for car servicing and basic repairs?

Once you fill out your details, you’ll be shown the ‘search results’ which display instant fixed-price quotes from local service providers that can be booked online.

Can I get quotes for more complex repairs and inspections?

Yes. Once you have entered in your vehicle details and location, you’ll be able to browse through available repair tasks or inspections that you would like a quote for.

Which jobs are instantly priced and bookable online?

Car servicing, inspections and minor repairs such as batteries and brakes can be instantly quoted and booked online. For complex repairs, we’ll get local service providers to give you a personalised quote.

Will I be charged a fee to use this online booking service?

Nope!

What if my car’s make and model isn’t listed?

AutoGuru can provide servicing and repair quotes for the majority of passenger vehicles on Australian roads. If you don’t see your vehicle listed, give us a call on 1300 655 661.

Will the price I’m quoted via AutoGuru.com.au, be the final price I’ll pay?

Yes. For the work included in the quote, the price you’re quoted is the final price you’ll pay.

What’s included in the price of an instant quote?

Instantly priced quotes for servicing and repair work via AutoGuru.com.au include parts, labour and GST. Note: Quotes for inspection and diagnostic jobs do not include pricing for parts.

What if the service provider finds additional work that’s required?

Service providers are advised to contact you directly in order to discuss additional work that is not included in the initial quote.

Where can I find the inclusions for my car service?

Inclusions for basic and logbook services can be found on the search results page or the booking finalise page under the ‘What’s included?’ button. Find out more

Can a service provider come to me?

Yes! You can book with a mobile service provider that can come to your home or workplace. Find out more

Will my manufacturer's warranty be affected if an independent auto repairer completes my logbook service instead of the dealership?

No. The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic can service or repair your car without voiding your New Car Manufacturers Warranty. Find out more

Will the service provider stamp my logbook?

Yes. For logbook services, the service provider will sign and stamp your logbook to meet manufacturer requirements. If the service provider has not stamped your logbook, please call us on 1300 655 661 so we can help sort it out!

Can I reschedule the date of my booking?

Yes. Please call our customer service team on 1300 655 661 and we’ll happily reschedule your booking, free of charge.

What happens if I cancel or don’t show up to my booking?

If you booked through AutoGuru and cancel within 24 hours of your booking, or fail to show up, a $20 cancellation fee will apply. If you’re running late, give us a ring on 1300 655 661 so we can advise the service provider.

How long will my service or repair take?

If you’ve booked with a workshop, the service provider will usually require your vehicle for the entire day due to scheduling. If you’ve booked with a mobile provider, you will only be without your vehicle for the time it takes to complete the job. Find out more

How long will it take for a quote to be sent to me?

For servicing, inspections and select repairs, we can provide instant quotes. However, some tasks require a quote request to be sent to service providers. You will usually receive at least one quote within 24 hours.

How many quotes can I expect to receive?

If you have sent off a quote request to local service providers through AutoGuru, you can expect to receive up to three quotes back. If you’d like more quotes, you can contact us on 1300 655 661.

What if I don’t receive a quote?

Didn’t receive a quote? No worries! Give us a call on 1300 655 661 and we can help.

If I would like more quotes, is this possible?

Sure is! Give us a call on 1300 655 661.

What are my payment options?

Booking your car service or repair through AutoGuru gives you access to these convenient payment options:

1. Pay upfront and online using your credit or debit card or PayPal
2. Book now, pay later interest-free with Afterpay, humm or PayPal ‘Pay In 4’
3. In some instances, you can choose to pay the mechanic when you pick your car up and the service and/or repairs have been completed

Will I get an invoice at the end of my service or repair?

Yes, all service providers should provide an invoice when you pick up the car. Find out more

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Find the best mechanic for your next car service or repair with AutoGuru

AutoGuru provides you with instant access to thousands of fully qualified mechanics throughout Australia. You can select and instantly book a high-quality mechanic near you, whether it's an individual mechanical workshop or auto service centre, a major car servicing brand or a dealership. Convenience is key here at AutoGuru, so we've made it possible to easily search, compare and book service providers completely online.

To find your next forever mechanic in your local area, click on your region below. Or, if you're after obligation free, fixed price quotes for a car service or repair, enter your car and location details above and let us do the rest! You can even book now, pay later with Afterpay, humm, Openpay and Zip!

Want to know more?

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Do you have questions?

Here's what everyone else is asking!

Where can I get my car serviced?

You can get your car serviced anywhere from an individual mechanical workshop or service centre, a major car servicing chain or a dealership. Mobile mechanics are also complete car servicing. AutoGuru can help you search, compare and book from over 1,700 fully qualified mechanics. Get fixed price, obligation-free quotes with the click of a few buttons.

Do I need to service my car before I sell it?

Whilst there is no requirement, rule or law that says you must service your car before you sell it, it might be something you want to consider. It may increase buyer confidence knowing you've recently invested money into servicing the car.

Do I legally need to get my car serviced regularly?

There is no legal requirement in Australia to get your car serviced regularly, or even at all. It is, however, in your best interest to do so.

Can I Buy Now, Pay Later my car service?

Yes! You can pay for your car service with Afterpay or humm by booking with any participating mechanic on AutoGuru. Book a car service now, pay later!

Will servicing my car with an independent mechanic void my warranty?

No. As long your car is serviced by a qualified mechanic and quality parts are used, your manufacturer’s warranty will not be affected. If you have purchased an extended warranty, you will need to confirm with the warranty provider.

Can I use any grade of oil in my engine?

Your safest bet is to use the engine oil grade determined by the car manufacturer, in order to maintain the best conditions for optimal engine protection. The only variance to that would be if an engine is dying and a different oil is used in an attempt to keep it alive a little longer.

Here's what our most recent customers say

Alan G

2000 Toyota Celica

Eastern Suburbs Automotive

5 • 14 January 2022

Professional, prompt and polite. Alex kept me informed of what needed to be done and the cost, so there were no unpleasant surprises when I collected the vehicle. Would highly recommend.