Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Need a Wheel Bearing Replacement ?

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How Much does a Wheel Bearing Replacement Cost?

One of the most overlooked components on the modern motor vehicle are the wheel bearings. These bearings sit behind the road wheels and allow them to spin freely.

In the past, the wheel bearings required periodic maintenance to perform at their best, including changing the grease and replacing the seals, but most modern vehicles are fitted with maintenance-free bearings.

These bearing units are sealed for life and need to be replaced if any issues arise.

Most vehicles have four wheel bearings – one for each wheel attached to the car and can be press fit or bolted into the steering hub.

A wheel bearing replacement can cost $150 to $600+ depending on the location of the bearing and whether it requires pressing in and out of the hub assembly. 

Wheel Bearing Replacement

What is a Wheel Bearing?

A wheel bearing is made up of a series of ball or roller bearings located in a bearing cage.

They are kept lubricated by special wheel bearing grease which also provides cooling capabilities to stop the bearings overheating.

These units are located in the hub, usually behind the braking components, and the wheel then bolts up to the complete hub assembly.

On the driven wheels, the driveshaft passes through the middle of the wheel bearing inside the hub, to provide the drive from the transmission or the differential to the road wheels. 

Symptoms of a bad/failing Wheel Bearing

  • Rumbling noise that increases with road speed
  • Vibration through steering wheel when driving
  • Knocking noise when going over bumps
Wheel Bearing Replacement Costs & Repair

How is a Wheel Bearing Replaced?

  • Identify the faulty bearing
  • Remove the wheel and hub
  • Unbolt or press out the old bearing and fit new bearing
  • Refit hub to vehicle, and torque correctly
  • Inspect suspension and braking components and refit wheel
  • Road test to ensure repair has been carried out successfully

Tips to Remember

  • On older and commercial vehicles, the wheel bearings may be of a serviceable design. These bearings can must be cleaned out and have the wheel bearing grease and seals replaced at set intervals to prevent wheel bearing failure.
  • A rumbling noise can also be caused by unevenly worn tyres, so have them inspected first to make sure you are not replacing your wheel bearings unnecessarily.

How Important is Replacing your Wheel Bearings?

The wheel bearings are what allows the wheels to spin freely and keep your car moving.

If they have failed or are starting to wear out, your fuel economy will rise, as it takes more effort from the engine to keep the car moving.

Continuing to drive when they have failed runs the risk of the wheel coming away from the vehicle, which is a serious safety issue for you as well as other motorists.

It’s important to have your wheel bearings replaced you notice any of the symptoms mentioned above, to keep your car in the best condition possible.

If you've read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit AutoGuru. We let you search and book from over 1,600 qualified mechanics, who eat car troubles for breakfast.

Questions? Speak with a Service Advisor
1300 655 661