Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

What to Do if Someone Has Broken into Your Car

By Jason Unrau on Thursday, 8 June 2017

As you approach your car, something seems amiss. Maybe there’s glass on the ground by your driver’s door or your door lock is gaping open where the key should fit.

Your heart jumps into your throat as you realise your car has been broken into.

It’s a terrible feeling when someone has broken into your car - your privacy has been violated and often you go into panic mode and don’t know what to do to pick up the pieces.

Thieves are conniving, they will watch you and take note of your daily habits, or look for an opportune moment to make their move. If you’ve been the target of a vehicle break-in, here’s what you should do.

Call the Police
It’s important to make a police report about the break-in. It helps the police to identify problem neighbourhoods and may assist them in finding the culprit.

Often a car burglar will hit more than one car in an area or will return to the same street days later. A police report may inspire an increased police presence in that area.

It’s not an emergency so don’t call 000 unless the break-in is still in progress. Call 131 444, which is a non-emergency number, to file a police report.

Check for Your Personal Property
Determine what’s been taken from your car. Assess if any valuables have been stolen, particularly purses or wallets with credit, license or ID cards inside them.

Check if any personal vehicle documents have been removed such as your logbook, registration or insurance papers. Also check if your garage door remote has been taken.

If these things are missing, your home may be at risk of burglary. Make sure the authorities know of the missing items and take steps to protect your home.

Look for Eye Witnesses or Cameras
Ask bystanders if they saw anyone near your car, or even if they witnessed the break-in. There’s usually someone who has noticed something, be it somebody lurking around your vehicle or particularly shady behaviour.

Some people won’t openly get involved unless you ask, while others are empathetic and happy to help. It pays to ask.

Check with any nearby stores or offices that may have recorded the break-in on a security camera. It can greatly assist the police to find the suspect if they’ve been caught on film.

Call Your Insurance Provider
Notify your car insurance provider of the break-in as soon as possible. It’s best to call while the details are fresh in your mind.

You may need to take your car for a repair estimate before they will proceed with an insurance claim, so the sooner you get things moving, the better.

Be prepared that you may be required to pay an excess or the whole cost of repair, depending on your insurance policy.

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Have Your Car Fixed
Have a reputable mechanic repair your damaged car. While it won’t erase the experience from your mind, it will restore your car back to a usable state.

Deter Thieves from Targeting Your Car Again
If you’ve been the victim of a car break-in, you certainly don’t want to be an easy target again in the future. Here are a few simple ways to deter thieves:

  • Install a car alarm with a light indicator
  • Always lock your doors
  • Keep valuables out of sight
  • Park in well-lit areas

If your car has been hit by vandalism or burglarised, please accept our sympathy.

Visit AutoGuru.com.au to help get your car back in shape. We’ll connect you with a reputable workshop or mobile mechanic that can restore your car back to working order. 

Image credit - Tookapic

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