Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

Top 5 Car Maintenance Tips for Summer

By Jason Unrau on Friday, 6 January 2017

 

Aah, summer. A great time to hit the beach and strut your stuff in shorts and thongs.

It’s the perfect time of year to take advantage of the season’s longer days by taking a drive along the coast, or through the city. Relax as you cruise along, listen to your favourite tunes and check out the night life.

However, before you can enjoy the perks of Australia’s gorgeous summer weather, you’ll need to make sure your car is in good shape. After all, you don’t want your summer plans interrupted by a breakdown, do you?

You can prevent costly car repairs by following these simple summer car maintenance tips!

Check your tyres
Your safety rides on your tyres – literally. They are the only parts of your vehicle that are actually in contact with the road, so it makes sense to keep them in their best possible condition.

Under or over-inflation of your tyres is dangerous and can lead to excessive tread wear.

Check your tyres monthly to ensure correct tyre inflation and adjust the pressure according to the placard on the driver’s door jamb.

Make sure there is at least 3mm of tyre tread remaining (have a mechanic check if you’re not sure). If under 3mm of tread left, your tyres need to be replaced.

Also, ensure your spare tyre is properly inflated and in good repair in the event of a flat.

 

Fix the Check Engine light
The most common problem you’re likely to experience is an illuminated Check Engine light.

It tells you your car’s not healthy in one way or another, yet doesn’t provide the exact mechanical issue.

Avoid the urge to ignore your Check Engine light. While the problem could be as minor as a loose fuel cap, it could be a major problem that could cost thousands to repair if not addressed quickly, or worse still, leave you stranded.

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Change the engine oil
The engine oil is the lifeblood of your car.

It serves several purposes including cooling your engine, lubricating internal parts, and preventing corrosion inside your engine.

If your oil is low or dirty and you pay it no mind, you could find yourself stuck at the side of the road with the bonnet up, waiting for a tow truck.

Your engine oil should be changed regularly and according to your manufacturer’s maintenance schedule, although summertime is a great time to do so.

Check your transmission fluid, engine coolant and other fluids while you’re at it.

 

Keep your car clean
A sense of pride accompanies a clean car, but there’s more to it than that.

Detailing your car can help prevent premature corrosion and hidden damage that can shorten your vehicle’s lifespan.

Wash your car’s exterior weekly if possible, scrubbing from top to bottom and rinsing well. This removes any road grime, tree sap, and tar that accumulates on the paint and glass.

Clean the interior monthly including a thorough vacuum, window clean, and interior wipe-down with a damp cloth.

A dirty interior can increase wear and dust can cause electrical parts to fail or stick.

 

Get a complete vehicle inspection
Before you head out on a summer trip, organise an overall vehicle inspection.

Have a certified mechanic check all the mechanical and electrical systems to ensure they are operating properly.

Get your battery and charging system tested, have all the fluids, brakes and lubrication points checked, and have the steering and suspension components looked over.

If there are any issues found, have them addressed straight away as this can prevent the costly and inconvenient situation of much higher mechanical costs or a breakdown.

If you find yourself in need of vehicle maintenance or repairs, from brake replacement and water pump repairs to oil change, car servicing and vehicle inspections, we can help.

Now, imagine a seamless segue here…

Right. AutoGuru lets you search, compare and book from over 1600 qualified mechanics across Australia. Boom!

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