Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

Safety Around Cars: 5 Tips To Protect Your Children

By Jason Unrau on Tuesday, 16 May 2017

 

There’s nothing more tragic than an accident involving a child which could have been prevented. The impact and devastation are felt by the families of hundreds of Australian children who are injured or lose their lives in tragedies around the family car every year.

As adults, we’re all aware of how dangerous cars and moving traffic can be. But young children haven’t yet learned those lessons fully.

Even when a car is moving slowly around the home (like in a driveway), it can cause major injuries and/or fatalities to small children.

Here are 5 tips to help keep your kids safe around cars.

In and Out Safely
Teach your kids that car doors are not toys. Closing doors are a pinch point that can permanently damage little fingers.

Opening the door at the wrong time could mean falling out of a moving car

Children should be taught a safe procedure for getting in and get out of the car, and until you think they can be trusted to do so, use the child locks on your rear doors to ensure their safety.

Crossing the Street
Safely crossing the street is an everyday occurrence to an adult and shouldn’t be too daunting a task.

However, it’s important that children have a healthy respect for moving traffic on our roads.

Whether crossing a busy main road or a quiet back street, your kids should be trained from an early age to understand the crosswalk rules:

  • Only step off the kerb and onto a zebra crossing once you have checked both directions for oncoming traffic and it is safe to do so;
  • At traffic lights, only cross the street when the little green man is showing or lit up and after you have checked both directions for oncoming traffic;

To reinforce the rules you teach your children, adults crossing the street with kids should only proceed to cross when the lights indicate it’s safe to do so.

Hold hands when crossing the street until around the age of 10. The kids mightn’t think it’s cool, but your primary job as a parent is to keep them safe.

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Don’t Play in the Driveway
Whether throwing a ball or jumping rope, allowing play and sports activities in the driveway can mislead kids to think it’s a safe place.

To avoid driveway injuries, encourage your kids to play on the grass or paved areas away from the driveway as it’s a place that cars can start moving without warning.

Rearview mirror blind spots prevent small children from being seen behind a vehicle, even if they’re on a bicycle. To reduce the incidence of driveway accidents, walk around your car before you start the engine and keep your children in sight as you leave.

Stay Safe in the Carpark
Treat a carpark as if it’s an open road. Cars can pull out of parking spaces at any time and don’t necessarily think to look for children behind their cars. When you’re walking through a carpark, hold hands and pay close attention for reverse lights.

Use this time to educate your children. Without alarming them or putting too much fear into them, help your kids to anticipate danger as you walk through the carpark.

It helps you identify when they’ve matured enough to walk alone and can even help YOU stay safe.

Don’t Keep the Kids in the Car
Every year, more than 5000 kids are saved from hot cars. Even on a cool summer day, your car’s interior can jump 15 degrees in just 10 minutes when sitting in the sun. If it’s 20C in the open air, your car’s interior can be 35C or even hotter.

The answer isn’t to keep the engine running or crack the windows – both those options aren’t safe either. Instead, take your kids with you wherever you go, no matter how much they’re annoying you or each other! NEVER leave them in the car alone.

Inevitably, your two-minute errand will stretch to twenty and can irreversibly damage your child’s health.

Vehicle safety is about more than just staying alerted when in your car. Make sure your car is regularly serviced and safety tested.

AutoGuru.com.au lets you search, compare and book from over 1600 qualified mechanics across Australia. Boom!

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