Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

Preparing your car for towing

By Rachel White on Wednesday, 20 September 2017

Preparing yourself and your vehicle before towing isn’t it just a matter of hitching up and hoping for the best!

You would think that was the mindset of towers out on the road as the majority seem to have faulty tail lights, debris flying out of uncovered trailers and think that towing other vehicles is carried out using a strap.

Towing a car, caravan, horse float or trailer can turn pear shaped very quickly if you don’t know what you’re doing, and reversing can be challenging for even the most experienced drivers. Here are some tips to make your towing venture as hassle free as possible.

Stress Towing Areas
First of all you should be aware of the stress towing spots on a vehicle. The transmission, chassis, brakes and engine have added stress due to the extra weight and force on the vehicle.

If you are towing a camper van, boat or trailer you do need to make sure the vehicle is prepared.

There are towing limit restrictions on vehicles and you should know what the towing capacity is for your vehicle before you attempt to hook up.

If you tow an object that is too heavy or too large for your vehicle you can be fined or worse it could cause an accident and your insurance company will refuse payment if you are over your towing capacity.

Think ahead when purchasing a vehicle
When buying a vehicle make sure it will be able to handle what you anticipate you might need to tow in the future.

If you tow frequently your vehicle may need to undertake extreme/adverse condition servicing. This means your car may need to be serviced more regularly and certain fluids and components checked or replaced more often. Public weigh bridges are a great place to find out the how heavy your tow load is.

If you are loading your vehicle up and also loading up a caravan, boat or trailer then be aware of the added weight and make sure you stay under your load limits for the vehicle. You should also check that your registration is up to date and the towed object is registered.

When purchasing a vehicle for towing, bigger is generally better as larger cars are manufactured to handle more stress.

There are particular 4WD vehicles that are designed to handle heavy loads such as Toyota Land Cruiser, Land Rover Discovery and Nissan Patrol.

Other mid-size 4WD’s such as the Toyota Prado or Nissan Patrol have reasonable towing capacity, and some people find the Commodore or Falcon family sedan more than capable.

For regular towing, a turbo diesel engine offers increased torque, and reduced fuel consumption.

Smaller 4 cylinder petrol engines may be able to handle light loads, but they will struggle with more substantial loads and are definitely not suitable for heavy loads.

article image

Check the tyres
Before you drive off with a load, make sure to check your vehicle’s tyres are inflated correctly and that you have the required tools and a spare, should you need to change the tyre on the caravan or trailer.

Is there a safety chain?
Check the coupling and safety chain where it attaches to the vehicle.

All trailers must have a safety chain attached to the vehicle in case it accidentally uncouples. This keeps the trailer with the vehicle so it doesn’t suddenly become a dangerous moving object travelling free on the road.

Check your brakes & electrics
If the towed object has its own brakes, it’s your responsibility to ensure their safe and correct operation.

Check all electrical components are secure and operational, making sure all the lights, including hazard lights, are working correctly with and without your foot on the brake pedal.

Sometimes your indicators may work but not if you put your foot on the brake and vice versa, so check all scenarios.

Secure your load
If you are towing a trailer with items inside, you are responsible for covering and/or securing your load.

If anything falls or flies out of your trailer you can be fined for littering or worse you may be liable for damages caused from projectiles coming from the trailer. All items need to be secured and covered so nothing leaves the trailer whilst on the road.

Distribute the load
Do not overload a trailer or have objects projecting past the sides of the trailer in a dangerous and illegal manner.

Ideally loads should be distributed, evenly spreading the load so there is not more weight at the front or rear.

You should also consider the weight-distribution hitch. When towing, if the front of your car is pointing to the sky, you are either overloaded or your load is not distributed evenly, causing wear and tear and impacting steering and braking.

Towing another vehicle
When it comes to towing another vehicle, there are a few options. Obviously a tow truck driver should be able to manage your vehicle safely, but it can be a good idea to know what they should be doing in regards to preparing your vehicle to tow.

The safest way to tow is to place the whole vehicle on a flatbed tray or car trailer, with the whole car off the road and secured.

If your vehicle is to be towed with either the front or rear wheels raised with the opposite end still on the road, make sure the drive wheels are raised. So if it’s a front wheel drive, the front of the car should be raised, if rear wheel drive the rear raised and if All Wheel Drive then ideally the whole car should be off the ground.

For AWD vehicles, if there is no other option and you must raise just half the car off the road, there is the option to disconnect the axles which will help prevent any possible transmission damage.

If you have broken down and someone offers to tow you to safety then they must use a tow bar. This is a solid V-shaped bar that connects between the two vehicles. This is the safest and legal way to tow between two vehicles with all wheels on the road.

When being towed this way you do need to use hazard lights and not travel for long distances.

The towed vehicle should be in neutral or not in gear.

Under no circumstances should you be towing another vehicle with a strap! This is an illegal method of towing and not a safe option.

Put safety first
Once you’re on the road with your towed load make sure you:

  • leave extra distance in traffic,
  • don’t make erratic moves,
  • accelerate and brake gently
  • select a low gear when going downhill

Consider the other traffic around you and pull over now and again to let people pass or to check your load is still secure and, if travelling long distances, stop to have a rest or swap drivers.
Importantly if the object you are towing starts to get a sway happening do not apply the brakes. If you’re able to, continue at a steady speed or accelerate. If the caravan or trailer has independent electronic brakes you can apply the brakes very gradually.

Reversing a trailer
When it comes to reversing a trailer, the larger the item you’re towing the easier it will be to reverse.

Use a large empty space to practise and start off trying to be positioned as straight as possible.

Ask someone to help guide you and work out the best way to see the object you are towing, be it in the mirrors, over the shoulder or total reliance on your helper.

The trailer will move in the opposite direction to where you are steering so if you turn left it will veer to the right.

The concept is that you back the car in an arc towards where you want to go, whilst straightening the wheel at the same time.

If you turn too far the vehicle and trailer will jack knife and you could cause damage if you don’t correct your angle in time.

To sum up:

  • make sure your vehicle has been checked and serviced ready for towing
  • is capable of towing the object you need to tow
  • all lights are in working condition
  • ensure everything is secure or covered
  • and that you have the necessary tools should you need to change a tyre

This should get you on your way to a safer towing experience.

Now, imagine a seamless segue here…

Right. AutoGuru lets you search, compare and book from over 1600 qualified mechanics across Australia. Boom!

Images: Range Rover towing - Land Rover Mena

                

Get instant quotes

                
            
zippay
zippay
trustpilot rating