Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

How to Keep Your Car Organised

By Jason Unrau on Wednesday, 20 September 2017

 

These days we’re all constantly on the move.

And no matter what you’re doing and where you’re going, your car is most likely to be your preferred method of transport.

It also seems to be the place where all the clutter you accumulate throughout your day ends up.

Papers from the office, takeaway containers and cups from dinner, and your tennis racket from your match in the evening wind up in the boot or backseat.

Keeping your car tidy and orderly improves your vehicle’s appearance, and a clutter-free car has less distractions and hazards while you’re driving.

Here are some helpful tips to maintaining a tidy car interior!

Declutter Your Interior
All the loose items and rubbish from inside your car needs to be removed and sorted.

Don’t forget about the boot either.

Dispose of all the rubbish responsibly, then decide which remaining items need to go back into your car.

Anything else that doesn’t belong in your car should find a new home.

Items that you’ll probably want to keep in your car include your owner’s manual, first aid kit, fluids for your car, and car registration and insurance.

Put Your Boot in Order
Your car boot isn’t meant to be a storeroom. Its purpose is to carry utilitarian items and cargo.

Remember, it may not be totally watertight, so stow your car fluids in a bin with a solid bottom in case there’s a spill or leak.

Keep any dry items in a bag to prevent water damage. Also, carry an emergency kit with a change of clothes and extra footwear, especially if you’re travelling long distances or out of familiar territory.

Purchase a boot organiser to keep your boot neat and tidy. You can find a variety of styles at automotive stores such as Supercheap Auto.

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Organise Your Car's Interior
Having removed all unnecessary items, you can begin to sort the remaining belongings and put them away:

  • Keep paperwork on hand and easily accessible.

  • A visor-mounted organiser is great for paper items.

  • If you have a parking permit for home or work (or both), the glove box or behind your visor are handy places to keep them.

  • Put bulky items in the glove box or centre console.
    It’s a great place to tuck away unsightly napkins, paper pads and pens, or even your gloves. Your sunglasses case can reside in there too.

  • When not in use, your phone charging cable should be put away also.

  • Purchase seat back organisers.
    If you have children, you know how much stuff they can accumulate in the back seat. Everywhere. All the time.


Buy organisers that hang on the backs of your front seats with slots for all your childrens’ items. Their colouring books, markers, games, and toys can have a dedicated home here.

Encourage your children to tidy away their toys, books and belongings before they exit the vehicle.

Keep your car interior and boot organised and tidy. It can take a few hours and a couple of dollars to get everything in order but it’s well worth the effort.

Once a big clean out is completed, it takes just a few minutes to maintain an organised car by tidying up once a week or so.

Now, imagine a seamless segue here…

Right. AutoGuru lets you search, compare and book from over 1600 qualified mechanics across Australia. Boom!

                

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