Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

5 Easy Ways to Look After Your Car

By Eric on Wednesday, 20 September 2017

 

You don’t need to be a mechanical expert to take good care of your car. All it takes is a little bit of know-how and maybe getting your hands dirty once in a while. Here are five things you can do to keep your car on the road for many years and kilometres to come.

1. Check your Fluids
Fluids are easy and important to keep an eye on as they will ensure that your car is kept running smoothly.

The big one is oil. You can check your oil by pulling out the dipstick, wiping off the excess oil, dipping it back in, and checking the level.

Aside from oil, there’s engine oil, brake fluid, transmission fluid, power steering fluid, engine coolant, etc.

Your owner's manual should be able to help you check all of these levels and find the location of your oil dipstick.

 

2. Watch your Tyres
It’s always worth investing in quality tyres that will safely keep you attached to the road. Keep an eye on the tread life and pressure of your tyres as they eat up kilometres.

Proper tyre pressure can extend the life of your tyres and even improve your fuel efficiency.

The same goes for tread life - if they’re uneven make sure they get rotated or aligned to keep them wearing evenly. The more evenly the tyres wear, the longer you can go between buying expensive new tyres.

We have an entire article dedicated to maintaining your car tyres. Read The importance of looking after your car tyres.

 

3. Keep it Clean
Keeping your car clean can extend its life by protecting it from rust.

Most modern cars have unibody construction which means the body is imperative to the structure of the car.

If the body is neglected, it can have an effect on the structural integrity of your vehicle. Wash your car regularly, keep it in a garage if possible, and fix any body damage as soon as you can.

Keeping your interior clean can help hold the car’s resale value.

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4. Take Care of that Check Engine Light
Is there a check engine light glowing on your dashboard every time you drive your car? It’s all too easy to ignore.

It might be something simple like a loose petrol cap, but it should be taken care of as soon as possible.

If you don’t happen to have an OBD (Onboard Diagnostics) scanner in your garage, you can take your car to a mechanic or auto parts store and they’ll scan it for you.

Once you have a diagnosis, you can discern whether you can take care of it yourself or if a professional needs to work on it.

 

5. Drive Carefully!
Something you can do to look after your car every time you take a spin is to drive carefully.

Dangerous or careless driving can cause costly accidents that could destroy your car; not to mention the dangers to yourself and other drivers.

Follow the road rules, mind the local traffic laws, and don’t drive too aggressively on public roads.

If you’re just not comfortable with any kind of car maintenance, ask a professional. There’s no shame in being intimidated by a complicated machine like a car. Find a mechanic you can trust and they’ll help keep you and your car happy for a long time.

If you’ve read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit AutoGuru

We let you search, compare and book from over 1600 qualified mechanics who eat car troubles for breakfast.

                

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