Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

4 Tips for Driving in the Rain

By Rachel White on Thursday, 18 August 2016

 

When the wet season arrives it’s not just the time that we remember we should replace our windscreen wipers, it’s also the time when we need to be more aware of how we drive and know what the best practices are when driving in differing degrees of rainfall.

No matter how adventurous you are, keep in mind that a wet road is more hazardous than a dry one.

Once you add water, it mixes with contaminants and oil on the road to create slippery conditions and you are more likely to lose traction than when the road was dry.

If you have low tread on your tyres then you are more likely to aquaplane or skid. Driving in the rain results in reduced control of your vehicle.

The most dangerous time to drive in wet weather is within the first half hour after it starts to rain.

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 4 Tips for driving in the rain if and when there is water on the road

1. Driving in dangerous conditions
Firstly, if you feel that driving conditions are dangerous, don’t! Pull over safely and wait until conditions improve.

Better to arrive late than not at all. ‘Dangerous’ can be defined as when you can’t see at a safe reactive distance ahead, you do not feel confident driving in the conditions, or you are losing traction or aquaplaning.

You may feel you are in control of your own vehicle, however, consider the other drivers on the road and evaluate if it is worth continuing to drive.

Do not drive in extreme weather such as heavy rain or flash flooding conditions unless absolutely essential.


2. Driving through water
It is not advisable to drive through water at any time. If you come across an area of the road that’s covered in water and you do not know how deep it is then stop, turn around safely and find a safer route.

Even if you are in a 4WD you should never enter a flooded roadway as it is impossible to see if the road has given way underneath or, if the water is fast flowing, your vehicle can be swept off the road and travel along a floodway, putting you and possible rescuers in danger.

If you accidentally drive through any standing or flowing water, make sure you dry your brakes out before continuing to drive.

This involves applying the brakes lightly to dry them. If you don’t do this and then need to suddenly stop down the road you may not have full function of your brakes when you need them.


3. Aquaplaning
What is Aquaplaning? If your car isn’t heavy enough to push water out of the way, you can get a build-up of water in front of your tyre and your car may lift off the road.

This can make the vehicle drift or skid out of your lane. The best thing to do in this situation is NOT panic, understand what’s happening and remember not to brake or suddenly turn.

Instead, reduce your speed and if you have to brake make it a light pumping action.

If you do lose total control there is not much you can do other than apply steady, firm pressure to the brakes and steer into the direction of the skid.

It is best to try to avoid aquaplaning in the first place. Slow down in the rain, make sure your tyres are correctly inflated and hold legal tread depth, avoid driving through standing water, and try to direct your car into the tracks of the car in front.


4. Safe distance & visibility
When driving in the wet, keep a safe distance between you and the car ahead, as it takes longer for you to stop on a wet road.

You need more distance to brake so keep a good distance between traffic.

Stay in the tracks of the car in front of you, as there will usually be less water on that section of the road.

Try to avoid using your brakes; reduce speed instead. Turn your lights on, not only so that you can see, but so other road users can see you.


If you’re not confident driving in heavy rain then avoid it. If you do get stuck in severe wet-weather conditions, remember these important tips:

  • Reduce your speed
  • Switch your speed
  • Switch your lights on
  • Leave greater distance between you and other road users


If it gets too extreme pull over, wait it out and don’t forget to check and replace your windscreen wiper refills regularly.

Now, imagine a seamless segue here…

Right. AutoGuru lets you search, compare and book from over 1600 qualified mechanics across Australia. Boom!


Safe motoring!

Image credit: Rain on windscreen Iwan Gabovitch; Driving in rain Sean MacEntee

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