Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal Afterpay or Zip and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see

Does the price include parts and labour?

For all servicing and repairs, our pricing includes parts, labour and GST.

For inspection and diagnostic jobs, our pricing includes labour and GST but does not include parts.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of other fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See the list of Service Tasks at the top of the booking confirmation page.


Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Manufacturers Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your manufacturer's warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under Service Tasks. This is found directly underneath the name of the service you have chosen.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops. 

Their listing will have a special Mobile Mechanic badge which can be found directly underneath their operating hours. 

Can I get quotes for repairs and inspections?

You sure can! Once you have entered in your vehicle details and location on the home screen, the next page will ask you what repair or service you're after.

You can browse through the categories that we've listed, such as Brakes, Clutch or  Timing belt/chain, or by clicking the blue "Search repairs & inspections" button at the bottom of the page, you can search for the repair you're after. 

If you're still unable to find what you're after, click on the blue "Can't find it? We can help!" button and you'll be provided with a comment box where you can describe the repair you need. 

Once you've selected a repair, either click "Continue" to move on in the quote process or, If you'd like to add another repair, click the "Add more items" button. 

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront and online using your credit card or PayPal
2. Create an Afterpay account that allows you to pay now and make four, fortnightly interest-free payments
3. Create a reusable, interest-free Zip account to pay now and make easy weekly or monthly payments over time
4. Pay the workshop when you pick your car up and the service and/or repairs have been completed 

Cancellation fees apply. For full Terms & Conditions visit

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under "Service Tasks". This is located directly underneath the name and price of the service you've selected. 

Questions? Speak with a Service Advisor
1300 655 661

5 Car Parts That Could Be Damaged by Potholes

By Jason Unrau on Wednesday, 22 November 2017

Bitumen roads might seem like they’re rock solid, but they’re softer than you’d think. Just like gravel roads, moisture and high levels of traffic can break down the surface, leaving every driver’s worst enemy: potholes.

According to the Department of Infrastructure and Regional Development, more than $15.6 billion (2008-2009) is spent on road construction and maintenance annually.

Despite the overwhelming costs in road repair, the number of potholes only seems to have increased.

That leaves drivers weaving around the hazard, avoiding potholes wherever possible.

Even worse, you can’t avoid the pothole and cringe as your wheel plunges into it with a crunch.

Try to avoid potholes whenever you can. If you hit a doozy because you didn’t see it or didn’t have enough time to react, it can cause serious impact to your car.

So, what are the five car parts that can be damaged by potholes?

  1. Tie Rod Ends
  2. Control Arm
  3. Stabiliser Bar Link
  4. Tyres
  5. Strut

What are these parts and how do they work? Read on to find out. 

Tie Rod Ends
Tie rod ends are the small ball joints that connect your power steering gear to your wheel.

These small swiveling joints are susceptible to damage and wear, particularly from big impacts like a major pothole.

A tie rod end can bend or the ball socket can become loose. In extreme cases, the tie rod end can come apart. In which case, you’ll need a tow.

Control Arm
As your suspension bounces, your control arms maintain the vertical position of your wheels. The impact of a serious pothole may bend a control arm.

Often it sets your steering wheel off-centre, and can affect how your steering reacts. You may not notice those symptoms immediately, but your tyres will begin to wear unevenly.

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Stabiliser Bar Link
Ranging in length from 10cm to 30cm, stabiliser bar links have small ball joints at each end. They attach to the ends of your sway bar and help eliminate side-to-side sway when your car is cornering.

A big pothole can wear the socket in a swift motion, and you’ll hear a knocking noise from the front of your car over bumps.

The stabiliser bar link can also break altogether. This causes your car’s suspension to react differently from side to side.

On top of this, the link can flop around, potentially jamming up your steering or puncturing a tyre.

Crunching into a pothole dead-on impacts your tyre first. If it’s underinflated, the sidewall can pinch and the tire may go flat immediately.

Alternatively, the impact can separate the liner from the tyre body, causing a bubble in the sidewall which could blow out.

If the impact is severe enough, the rim may also be damaged. Hard-hitting potholes can bend or even crack a rim, and the tyre could deflate.

That’s a car part, not an instruction!

Front struts are the main suspension components which absorb impact from potholes. If you hit a large pothole straight on, a strut may not be able to take the force.

The strut’s hardened shaft may bend, causing alignment issues, steering concerns, and an ill-tempered suspension.

If you’ve hit a pothole (or two) and suspect you’ve suffered damage, visit

Our network of 1600 trusted, local workshops and mobile mechanics can inspect your vehicle and give you advice and quotes on any repairs that may be necessary.

Search. Book. Happy Days.

Image Credit - Chris UK

Search and Book Local Mechanics.




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