Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

9 Ways to Make Your Car Last Longer

By Scott Fitzgerald on Wednesday, 10 August 2016

 

More often than not, the purchase of a car — either new or secondhand — is a significant purchase. And not only that, they’re important for safely getting us around to do the things we need to do in day-to-day life.

So it stands to reason that we would all prefer that our cars stay reliable, and for them to stay that way for a long time.

Here’s a few things you can do to help ensure your car has a good, long life.

Take action on small issues before they become big

Is there a burning smell, a persistent noise while you drive? Do you feel a judder in the steering wheel, or your car pulls to one side?

Signs like these can indicate the beginning of an issue. Catching such things early can result in an easy, cheap fix.

Letting them go can lead to bigger problems, not only to your wallet, but also possibly to the safety of you and your passengers.

Be attuned to how your car runs,  and it will pay off in the long run.

 

Tyre pressure

Tyres are where the power goes to move you, as well as providing the last piece in the processes of turning and braking.

If your tyres aren’t inflated to the recommended pressure it will affect your fuel consumption, manoeuvrability, and your ability to stop the car.

If you’re not sure of what the recommended tyre pressure is, check the tyres themselves, it’s provided on the side wall of each tyre.

You can also find it on a label in the door jam of your car, or in the owner’s manual. It’s also often provided in the paperwork when you purchase new tyres. 

 

Oil

Oil is the lifeblood of your car’s engine. Changed regularly, as per your car’s logbook service schedule, and your engine and its parts will have the life expectations that the manufacturers find and expect from their extensive testing.

Let your oil get old, dirty, or run low, and it will result in greater friction in the moving parts of your engine, and decrease the engine’s effectiveness, and its longevity. It is important to check all fluids regularly to make sure your car is running smoothly.

Read the owners handbook

For one thing, your car’s handbook is where the servicing life of your car is laid out. The milestones are listed, as is the tasks that will be carried out at each service.

If you want to look ahead and check out how much your car service will cost, we highly recommend the car service guide page at AutoGuru.

Along with the service schedule, your owner’s handbook also has a wealth of information on the operation of your vehicle.

It might be the only place you’ll discover a feature of the vehicle that you didn’t know existed!

 

Fluids

We’ve already mentioned oil, but that isn’t the only fluid in your car that needs attention.

Your car also needs coolant, brake fluid, transmission fluid, and power steering fluid.

Not sure where they all are, or if you can check them? The owner’s handbook is your friend in this, telling you where things are, how to check fluid levels, and what fluids you need to use. Here are 5 fluids you should check often.

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Driver behaviour

Yes, you can look after your car, have all the logbook servicing done, keep the tyres perfectly inflated, look after your oil, but this could all be diminished by the way you drive. Remember, it’s not a race car, and you’re not on a track.

Smooth acceleration and braking, not throwing your car around corners, all of this goes a long way to keeping your car in optimum condition.

 

Sun protection

We get a lot of sun down here in Australia, and it can be pretty hot and harsh. That’s tough for humans at times, but it’s also tough on cars. Ideally when at home your car is protected by a carport or garage.

You can’t take a garage with you away from home, but you can take care where you park. Minimise the amount of time your car’s in the sun, and it’s paintwork and interior will thank you, and last longer.

A word on parking under trees. Yes, sun protection, but also the possibility of bird poo, or tree sap being dropped on your car.

If you do park under a tree, perhaps just take a look around, at other cars, or at what has dropped onto the ground. And if your car does have one of these substances dropped on it, be sure to wash it off at your earliest convenience.

 

Keeping it clean

Keeping your car clean not only shows that you have pride in your four-wheel friend, but it too will help your car last longer.

Outside, washing your car regularly, and giving it the occasional wax and polish, will see your car paint looking as good as new for as long as possible.

And let’s not forget your car interior! Clean and vacuum to remove dirt, dust, and grime, and clean and condition the dash and door trims to prevent cracking.

 

Air filter

The air filter prevents foreign bodies from entering your engine. Performing this duty, the air filter does of course clog up.

The air filter needs replacing every 20,000 km or so. It’s an easy thing to replace – again, your car’s handbook will help you locate, remove, and replace your car’s air filter.

If you don’t, again you’re increasing engine wear and tear, and diminishing your vehicle’s performance.

 

Conclusion

Nothing in this list replaces the need to have your car regularly serviced by a mechanic. But taking care of these things will result in less surprises at car service time, and lessen any risk of car breakdown or parts failure. 

Now, imagine a seamless segue here…

Right. AutoGuru lets you search, compare and book from over 1600 qualified mechanics across Australia. Boom!

 

Image credit: Rusty Holden Jason Goulding

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