Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

Wheel Alignment Inspection and Repair

By Joel Ilton on Friday, 8 September 2017

 

How Much Is a Wheel Alignment?
For smaller vehicles, a four-wheel alignment starts at around $50, and for larger vehicles, the cost can go up to $120.

4 Wheel drives and SUVs tend to be more expensive, as the adjustments that need to be carried out are more time consuming.

Budget anywhere between $125 up to $150+, depending on your vehicle make and the adjustments required.

One of the most misunderstood maintenance tasks is your vehicle's wheel alignment. Wheel alignments are crucial for safe driving performance and to prevent premature tyre wear.

Manufacturers set the wheel alignment when the vehicle leaves the factory, but wear and tear, impact damage or tyres requiring replacement can greatly affect the alignment settings.

It's recommended to have your wheel alignment checked every 10,000km or 6 months, whichever occurs first, to keep your vehicle tracking straight and true.

To better understand what a wheel alignment consists of, click here!

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Symptoms of Needing a Wheel Alignment

  • Steering wheel off centre
  • Vehicle pulling excessively to one side
  • Tyres wearing unevenly
  • Steering Wheel does not return to centre after turning
  • Handling feels loose when driving

Common Wheel Alignment Issues

Vehicle Pulling to One Side
A common misconception amongst motorists is that when a vehicle slightly pulls away from traffic over a few seconds, a wheel alignment is required.

This is not always the case. Manufacturers set up the alignment with a slight pull away from traffic so if something happens to the driver, the vehicle will not move into oncoming traffic and cause a catastrophic accident.

However, if the vehicle pulls to one side excessively - it may need to have the wheel alignment checked.

If the vehicle is pulling to one side or the other violently, this could be an indication of a failed or excessively worn steering or suspension component and should be checked by a qualified mechanic as soon as possible.

 

Steering Wheel not Centred
The steering wheel of your vehicle should always sit straight when driving down a flat road, with the emblem level and in the centre of the wheel.

A steering wheel that is crooked or not centred is an indication of incorrect wheel alignment - usually a toe setting that is out.

This can also be caused by worn steering components.

 

Handling Feels Loose
If your vehicle feels like it's wandering all over the road, or feels unstable going around corners, it may require a wheel alignment or an inspection of suspension components for wear or damage.


Uneven Tyre Wear
If your tyres are wearing excessively on the inner or outer edge, or have uneven wear across the tread face, the wheel alignment and tyre pressures need to be checked and adjusted as required.

 

Wheel Alignment Inspection
Our mechanics will inspect your vehicle's wheel alignment by test driving the vehicle, checking the tyres for uneven wear and quoting repairs or adjustment if necessary.

Wheel Alignment Repair or Adjustment
Our mechanics will reset your vehicle back to factory specifications, inspect for any suspension wear or damage and road test the vehicle to ensure the repair has been carried out successfully.

Why It’s Important to have your wheel alignment checked
Incorrect wheel alignment can cause numerous drivability issues and cause premature wear on tyres and other suspension components.

It may not pose a safety issue straight away but if left unchecked, your vehicle's performance and safety may be compromised

Any time the alignment is checked, suspension and steering components also need to be inspected to ensure there are no underlying issues.

If you notice any of these symptoms, have your vehicle inspected by one of AutoGuru's 1600+ qualified, local mechanics – Too Easy!

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