Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

Tyre Inspection and Replacement

By Joel Ilton on Friday, 8 September 2017

 

How Much Do Tyres Cost?
Tyre prices vary, depending on the type of vehicle you have and the quality of tyre you're looking for.

For a small car, tyres can start under $100 and go all the way up to $300 or more, and if you own an SUV or sports car, this can jump up to $700 and above per tyre.

As a rule, it's recommended you buy the best quality tyres you can afford, as tyres are the only direct contact your car has with the road.

Although the tyres on your vehicle are the main contact between you and the road, they are one of the most neglected items when it comes to vehicle maintenance.

Tyres wear down over time, but other issues with your vehicle may cause them to wear out faster or wear unevenly, costing you more money.

Having your tyres inspected regularly will ensure that your vehicle is safe for you, your family and other motorists.

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Symptoms of Worn or Damaged Tyres

  • Vibration through steering wheel or body of vehicle
  • Increased stopping distance
  • Decreased handling ability
  • Screeching noise when cornering
  • Diminished ride quality
  • Steering wheel off centre, or vehicle pulling to one side

Common Tyre Issues


Incorrect Tyre Pressure
One of the most common reasons that tyres wear unevenly is incorrect tyre pressure. Over or under inflating your tyres can have drastic effects on both wear rate and how your vehicle handles.

Over inflation of tyres causes the middle of the tyre to wear out faster and will make the ride more uncomfortable, as the tyre will not absorb much of the shock from bumps in the road.

Under inflation causes the shoulders of the tyre to wear quicker and will also affect the handling characteristics of the vehicle.

 

Damage to tread or sidewall
Hitting potholes at speed, running over debris on the road or running into curbs and gutters can all cause irreparable damage to your tyres.

If your tyres are damaged and you continue to drive on them, they may fail and cause an accident.

Having your tyres inspected at regular intervals, or after an impact, will ensure your tyres remain safe to drive on.

 

Car is out of alignment
If your tyres are wearing unevenly, and the pressures are good, it may indicate that there is a problem with your vehicle's alignment settings.

Manufacturers have specific alignment settings and failure to have your vehicle adjusted back to these settings regularly may affect the handling and life of your tyres.

Uneven tyre wear could also indicate a problem with the suspension system of your vehicle.

 

Excessively Worn Tyres
It's normal for tyres to wear down over time and it may just be that they're due for replacement.

If the tread is worn down below a certain level (legal limit in most states is 1.5mm) it's time to have your tyres replaced.

If there is no tread left, or you see wires hanging from your tyres, it is time to replace them as soon as possible.

 

Tyre Inspection
Our mechanics will inspect your tyres for tread depth and proper inflation, and check for any damage to the sidewall or tread, including punctures.

The wheels will be inspected for damage and the mechanic will also inspect the suspension system for wear.

The car will be road tested to check how the vehicle tracks on the road and to ensure the vehicle's steering wheel and alignment is centered.

 

Tyre Replacement or Repair
If the tyres are worn down excessively or there's irreparable damage to the tread or sidewall, the tyres will require replacing.

The old tyres will be removed from the wheel, a new tyre valve will be fitted and a new tyre will be refitted.

The wheel will then be balanced, to ensure that there will be no vibrations and the wheel will be refitted to the car.

A wheel alignment will be carried out if required, and a road test will confirm the repair has been completed successfully.

 

Why It’s Important to Have Your Tyres Inspected or Replaced
Having your tyres inspected and your suspension checked will ensure that your vehicle is in a safe condition for both you, your family, and other motorists on the road.

Driving a vehicle with tyres that are below the legal limit, or that have sustained damage, can have adverse effects on the handling and stopping distance which may be the difference between having or avoiding an accident, especially in wet weather conditions.

If you notice any of these symptoms, have your vehicle inspected by one of AutoGuru's 1,600+ qualified mechanics, either at a local workshop, or we can send a fully certified mobile mechanic to your home or office – Too Easy!

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