Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

7 Tips to Increase Your Fuel Economy

By Joel Ilton on Wednesday, 20 September 2017

 

Saving money at the bowser is easier than you think. You can boost the fuel efficiency of your car by as much as 30% by simply looking after your vehicle and paying attention to the way you drive.

Here are some tips that could save you hundreds of dollars a year in fuel costs, and also do your bit for the environment by reducing your greenhouse gas emissions.

Drive smoothly
Accelerating away from traffic lights quickly, or tailgating the car in front of you, will cause your vehicle to use more fuel.

Taking off smoothly from a stop and hanging back from the traffic in front of your car allows you to drive more smoothly and more efficiently.

Following too closely makes you slow down and speed up constantly, burning more fuel in the process.

Travelling further behind lets you evaluate the situation coming up and coast instead of hitting the brakes.

Using a higher gear also allows your engine to be more efficient, but letting the engine labour to avoid shifting down actually uses more fuel and can increase wear and tear on your engine.

Don’t Speed
Driving your car at excessive speed causes your engine to be less efficient.

Driving at 110km/h and over can increase your fuel consumption by 15%, so saving that few minutes by driving faster will end up costing you more in the long run!

Sitting on 100 km/h or under allows your vehicle to be more efficient and also saves you from risk of getting a speeding ticket.

Excess Weight
Still lugging around those golf clubs in the boot from the 18 holes you played 3 months ago?

Is the back seat of your car full of half empty water bottles? The extra weight of these items can decrease your fuel economy, as the heavier your car is, the more fuel it requires to propel it along.

Removing 20-40kg of weight from your car can improve your economy by as much as 5%, which doesn't sound like much, but can really add up over time!

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Check Your Tyres
Having under-inflated tyres not only causes them to wear prematurely, but decreases your fuel economy as well.

Keeping your tyres inflated to the correct level is a simple and easy way to save money at the pump. Lower tyre pressures increase the rolling resistance of your tyres, which requires more fuel to overcome.

Always check the pressures when the tyres are cold (driven on for less than 5 minutes), as warmer tyres will give you incorrect readings. Your car’s wheel alignment also plays a major role in fuel economy.

If your alignment is out, your vehicle will be ‘fighting’ the grip of the tyres, which will increase the amount of fuel required to propel you along. If your car is pulling to one side, or you notice one side of the tyre wearing more than the other, it's time to get the alignment checked.

Use the correct fuel for your vehicle
Most modern vehicles are able to run on E10 unleaded, which may be good when you initially fill up, as it is usually cheaper than the regular fuels on sale, but ethanol has a lower volatility than normal fuel, so more is required to provide the same performance.

This increases fuel consumption, so you will be visiting the service station more often.

Although it does cost a few more dollars to fill your car with premium fuel, you’ll notice the difference after a few fills. Your fuel economy will increase, and you may even notice a slight performance boost.

Most European and performance vehicles require premium fuel, so running regular or E10 in these vehicles can cause performance issues.

You may even hear the engine ‘pinging’ which is caused by the lower octane fuel pre-igniting and can cause premature engine damage if it continues.

The required fuel for your vehicle is usually listed on the inside of the fuel flap.

Remove wind restrictions
Does your vehicle have roof racks fitted that you never use? Remove and store them in the garage when not in use, as leaving them fitted increases the wind resistance and drag of your vehicle.

This requires more fuel to ‘push’ your vehicle through the air, which increases your fuel usage.

If you’re using your roof racks, spread the items out so they don’t sit as high, or use a streamlined cargo box to keep resistance down.

Car Maintenance
Last but definitely not least, keeping your car well maintained will not only save you on fuel costs, but will prolong the life of your engine.

Carrying out regular servicing to the manufacturer's logbook, and replacing air and fuel filters and spark plugs at regular intervals, will keep your vehicle running longer and at its best.

Using the correct grade of oil also plays a major part in fuel economy. Thicker oil can increase fuel consumption, as the moving parts of the engine have a harder time moving through it.

This is also the case with older oil, which is why changing it at regular intervals is so important.

Keeping your vehicle well maintained will result in better fuel economy, as well as picking up on small issues before they become more serious and more costly!

If you’ve read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit AutoGuru

We let you search, compare and book from over 1600 qualified mechanics who eat car troubles for breakfast.

                

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