Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

5 Fluids you should check to keep your car running smoothly

By Joel Ilton on Wednesday, 20 September 2017

 

Modern motor vehicles use a variety of lubricants and fluids to operate as they were designed. These fluids are used to lubricate, disperse heat and operate different functions during day-to-day driving. On most vehicles, these fluids need to be replaced at certain intervals, to keep the vehicle operating in peak condition.

1. Engine Oil
The main lubricant vehicles use is engine oil. This oil provides proper lubrication of all the moving parts inside an internal combustion engine - to disperse heat and prolong the life of all components.

It is essentially the lifeblood of the engine, and without it serious damage can be caused in a very short amount of time.

There are also cleaning properties built into modern engine oils that prevent blockages and contaminants from restricting oil flow.

It’s important to replace your engine oil at regular intervals, as oil breaks down and loses these properties over time.

It is also important to use the correct grade and specification of oil in your engine.

Many modern European and diesel engines require certain additives which are present only in specific oil grades, and using the wrong specification can cause major and expensive engine and component damage.

The normal service interval can vary between 10,000km to 20,000km, depending on the vehicle, but may need to be changed more frequently if the vehicle is operated under abnormal conditions ie. 4wding, towing, racing, excessive stop-start driving.

 

2. Brake Fluid
Modern braking systems use brake fluid to transfer the application of the brake pedal down to the front and rear brakes, to bring the vehicle to a stop.

The fluid is usually silicone based, which does not compress, giving a solid pedal feel and an increased temperature rating.

The downside to using this style of fluid, is that it absorbs moisture from the air.

Constant braking causes massive amounts of heat to be generated by the braking components, which is then transferred into the fluid.

If there is moisture in the fluid, this will decrease the temperature rating of the fluid, and can result in a soft brake pedal and increased stopping distance.

Regular brake fluid changes ensure that a car’s braking system operates safely and effectively.

Most manufacturers recommend brake fluid changes every 2 years, regardless of kilometres travelled, but it may need to be changed more frequently if the vehicle is operated under abnormal conditions. 

 

3. Clutch Fluid
Today’s manual transmission equipped vehicles use hydraulic clutch systems to transfer the application of the clutch pedal down to the gearbox and clutch assembly, allowing the driver to change gears smoothly and easily.

These systems use the same silicone based fluid that the braking system uses, so the same principals apply.

Most manufacturers recommend replacement of clutch fluid every 2 years, regardless of kilometres travelled, but this may need to be changed more frequently if the vehicle is operated under abnormal conditions. 

It’s industry standard to replace the brake and clutch fluid at the same time, to make sure both systems are operating correctly.

 

4. Engine Coolant
Engine coolant (Or Antifreeze) is designed to transfer the heat created by the combustion cycle, and disperse it through the cooling system of the engine.

This system includes the water pump - which pumps the coolant through passages in the engine, and the radiator - which transfers the heat from the fluid out into the atmosphere. It also provides the heat for the in car heater when switched on.

Coolant can come different colours, the main two being green - for cast iron engines, and red - for alloy based engines.

It’s important to use the correct colour coolant for the vehicle, as incorrect or mixing of the two can cause significant and expensive engine damage.

Normal life coolant is recommended to be changed every 3 to 5 years, depending on the vehicle and colour of the coolant.

Some manufacturers have started to make use of “Long-life” coolants, which can be Blue, Green or Red.

These types of coolant last much longer than standard coolant, and therefore do not to need to be replaced as often.

Long-life coolants can last up to 200,000km or 10 years, at which times the systems are flushed and coolant replaced.

If the vehicle is operated under abnormal conditions the cooling system and coolant may need to be serviced more often.

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5. Transmission Fluid
Transmission fluid operates on the same basis as engine oil. It provides lubrication for moving parts, heat transfer and, in the case of automatic transmissions, enables the vehicle to move.

This fluid is designed to withstand enormous pressures and heat. Some transmissions incorporate a radiator, to allow heat transfer away from the moving parts inside the transmission.

In some cases, the fluid does not need to be changed for the life of the vehicle.

Most manufacturers include transmission servicing in certain logbook services, but it may need to be changed more frequently if the vehicle is operated under abnormal conditions (Have dropdown box of abnormal with list of conditions. 4wding, towing, racing, excessive stop-start driving).

In certain Volkswagen and Audi models fitted with a DSG or CVT automatic transmission, the transmission fluid is required to be changed every 60,000km, and failure to do so can cause significant and expensive transmission damage.

Now, imagine a seamless segue here…

Right. AutoGuru lets you search, compare and book from over 1600 qualified mechanics across Australia. Boom!

Image credit: Pouring oil Robert Couse-Baker

                

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