Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

How to Ensure Your Tyres are Safe in Three Easy Steps

By Joel IIton on Wednesday, 20 September 2017

 

Checking the tyres on your car used to be something that was common place when filling up with fuel, or a routine people set every couple of weeks to check their own tyre pressures.

But these days, as many younger people are more used to the ‘plug and play’ mentality, it is often neglected until it’s too late.

Inspecting your tyres regularly is a simple process, which makes your car safer for both the driver and fellow motorists, and could save you incurring expensive repairs further down the track.

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Step 1. The first step is the wear check
All tyres have what is called a ‘tread wear indicator’ located inside the tyre tread.

It may be a little difficult to locate - most tyres will have an arrow or an icon molded to show you its position.

It is usually in the form of a solid bar that runs through all the tread patterns on the tyre’s surface.

The closer this bar is to the surface of the tyre, the more worn the tyre is.

This bar is located approximately 1.5mm from the base of the tread, which is the minimum legal tread depth.

If the bar is the same height as the tyre tread or lower, the tyre is un-roadworthy and requires replacing.

There is no tread wear marker on the shoulders of the tyre, but a simple visual inspection will show the tread condition.

To inspect the front tyres, turn the wheel to full lock, and inspect the tyre tread and condition.

The rear tyres are a little more difficult, as you may have to squat down to inspect them. If the tread is low, or the shoulders of the tyre are smooth, it is replacement time.


Step 2. The second step is to inspect the sidewalls and tread for debris or damage 
Australian roads can sometimes be rough and they are also littered with debris from road accidents that can cause expensive tyre damage.

While you’re checking tyre tread for wear, also inspect the tread for any signs of damage caused by debris or poor road conditions.

Inspect the sidewall of the tyre for any cuts, bulges or gouges out of the rubber, which could reduce the structural integrity of the tyre.

If you find any damage, replacing the tyre is the safest option, as driving on the highway or at high speed with tyre damage could cause a disastrous and potentially dangerous blowout.


Step 3. The third and final step is the easiest of them all – Checking of the tyre pressures
Tyres naturally lose air pressure over time and need to be checked for correct inflation regularly to maintain good wear and fuel economy.

Correct tyre pressure saves on fuel, increases road grip and prolongs the life of your tyres.

Tyres that are under inflated by as little as 5psi can increase your fuel consumption by up to 7%, as under-inflation increases the friction of the tyre against the road and raises the rolling resistance.

Carrying out these tyre checks at regular intervals will save you money in the long run, on both replacement tyre costs and fuel economy, and will ensure your car is safe for both you and your family.

Now, imagine a seamless segue here…

Right. AutoGuru lets you search, compare and book from over 1600 qualified mechanics across Australia. Boom!

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