Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal Afterpay or Zip and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

For all servicing and repairs, our pricing includes parts, labour and GST.

For inspection and diagnostic jobs, our pricing includes labour and GST but does not include parts.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of other fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See the list of Service Tasks at the top of the booking confirmation page.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Manufacturers Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your manufacturer's warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under Service Tasks. This is found directly underneath the name of the service you have chosen.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops. 

Their listing will have a special Mobile Mechanic badge which can be found directly underneath their operating hours. 

Can I get quotes for repairs and inspections?

You sure can! Once you have entered in your vehicle details and location on the home screen, the next page will ask you what repair or service you're after.

You can browse through the categories that we've listed, such as Brakes, Clutch or  Timing belt/chain, or by clicking the blue "Search repairs & inspections" button at the bottom of the page, you can search for the repair you're after. 

If you're still unable to find what you're after, click on the blue "Can't find it? We can help!" button and you'll be provided with a comment box where you can describe the repair you need. 

Once you've selected a repair, either click "Continue" to move on in the quote process or, If you'd like to add another repair, click the "Add more items" button. 

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront and online using your credit card or PayPal
2. Create an Afterpay account that allows you to pay now and make four, fortnightly interest-free payments
3. Create a reusable, interest-free Zip account to pay now and make easy weekly or monthly payments over time
4. Pay the workshop when you pick your car up and the service and/or repairs have been completed 

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under "Service Tasks". This is located directly underneath the name and price of the service you've selected. 

Questions? Speak with a Service Advisor
1300 655 661

How to Check Your Tyres for Air Leaks

By Joel Ilton on Wednesday, 20 September 2017

 

Checking your tyre pressure regularly is integral to the safe operation of your car.

Tyres will naturally lose pressure over time, which is why they should be checked every 2 weeks and topped up if necessary.

Another cause for low tyre pressure is punctures. Nails and other foreign objects on the road may pierce their way into your tyres as you are driving along, and cause the tyre to leak air at a faster rate than normal.

It is a relatively simple job to check your tyres if you notice the pressure is lower than normal.

The first step is a visual inspection. Is one of the tyres looking more deflated than the others?

A quick walk around the car will give you a basic idea of whether or not a tyre is low on pressure.

If you do find a tyre lower than the others, the next step is to check the tread and sidewall to see if there are any foreign objects lodged there.

If you cannot see any visible damage, another simple check you can perform is with a spray bottle filled with soapy water.

Simply spray around all parts of the tyre, including the air valve and around where the tyre meets the face of the wheel.

Both these areas can cause a small leak that is virtually undetectable. If the area you spray shows signs of bubbling, this indicates that air is leaking out.

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Small cracks in the tyre can also allow air to escape and lower the tyre pressure without any obvious symptoms.

This is more common with older tyres, where the rubber has begun to crack and perish over time. If this is the case, it may be safer to replace these tyres with new ones, to eliminate failure while driving.

If you have access to a large tub that you can fill with water, you can check where a leak is coming from.

Jack the vehicle up on a level, flat area and secure the vehicle with a jack stand.

Never work under a vehicle that is only supported by a jack, as serious injury could occur if the jack fails.

Once the vehicle is secure, remove the wheel and submerge into the tub of water.

If the tyre is leaking, you will see a stream of bubbles coming from the location of the leak.

Simply remove the wheel from the tub, and circle the suspected area with a marker.

Fit the spare wheel to your car and take the leaking tyre to your local workshop or tyre fitter to have the puncture repaired.

There are many punctures which cannot be repaired, such as sidewall damage, or debris close to the edge of the tyre.

These areas are dangerous to try and repair and in some states, it is actually illegal to repair this damage, as it can cause tyre failure at higher speeds.

Replacement of these tyres may be more expensive than a puncture repair, but it will be far safer for you and your family in the long run!

 

Now, imagine a seamless segue here…

Right. AutoGuru lets you search, compare and book from over 1600 qualified mechanics across Australia. Boom!

 

Image credit: Nail in tyre Asim Bharwani

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