Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal Afterpay or Zip and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

For all servicing and repairs, our pricing includes parts, labour and GST.

For inspection and diagnostic jobs, our pricing includes labour and GST but does not include parts.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of other fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See the list of Service Tasks at the top of the booking confirmation page.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Manufacturers Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your manufacturer's warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under Service Tasks. This is found directly underneath the name of the service you have chosen.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops. 

Their listing will have a special Mobile Mechanic badge which can be found directly underneath their operating hours. 

Can I get quotes for repairs and inspections?

You sure can! Once you have entered in your vehicle details and location on the home screen, the next page will ask you what repair or service you're after.

You can browse through the categories that we've listed, such as Brakes, Clutch or  Timing belt/chain, or by clicking the blue "Search repairs & inspections" button at the bottom of the page, you can search for the repair you're after. 

If you're still unable to find what you're after, click on the blue "Can't find it? We can help!" button and you'll be provided with a comment box where you can describe the repair you need. 

Once you've selected a repair, either click "Continue" to move on in the quote process or, If you'd like to add another repair, click the "Add more items" button. 

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront and online using your credit card or PayPal
2. Create an Afterpay account that allows you to pay now and make four, fortnightly interest-free payments
3. Create a reusable, interest-free Zip account to pay now and make easy weekly or monthly payments over time
4. Pay the workshop when you pick your car up and the service and/or repairs have been completed 

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under "Service Tasks". This is located directly underneath the name and price of the service you've selected. 

Questions? Speak with a Service Advisor
1300 655 661

All You Need to Know About A Wheel Alignment

By Joel Ilton on Wednesday, 20 September 2017

 

The alignment of your vehicle's wheels can affect the way it handles, as well as increase the wear and tear on your tyres, and cause it to pull in one direction or the other.

Aligning your wheels is a relatively simple process, which requires the vehicle to be placed on a wheel alignment machine.

This machine uses laser guided measurements to allow the mechanic to set and adjust the suspension components back to the factory specifications.

The first time that you may suspect a wheel alignment problem is when you are driving down the road and your car feels like it drifts or pulls to one side.

You may notice that the steering wheel is not centered while driving straight down the road. Your car may drive fine, but when you look at your tyres you may notice that they are wearing more on one side than the other.

Understanding your wheel alignment
Most vehicle and tyre manufacturers recommend having your vehicle’s wheel alignment checked every 6 months or 10,000km - whichever occurs first.

It is also recommended to have an alignment carried out if you hit a curb or pothole, as this can cause suspension and steering damage and also throw out the wheel alignment.

A wheel alignment service can consist of a front wheel or a four wheel alignment, depending on your vehicle type. The common alignment angles are camber, caster and toe.

 

Caster angle
Caster is the angle in which the front suspension is positioned in reference to the vertical position.

Caster is only set on the front suspension of your car. This angle cannot be seen by eye, but must be measured with the correct alignment equipment.

On most vehicles this angle is set in a positive manner which assists in steering and vehicle stability at higher speeds. Caster also helps the wheel ‘return to centre’ after turning the steering wheel. This angle does not usually affect tyre wear.

 

Camber angle
Camber is an angle that is set, which you can actually see when looking at some vehicles.

Camber is the tilt of the top of the tyre according to how it sits on the road.

If you are looking at the wheels on a vehicle, having the top of the tyre tilting in towards the vehicle is classed as negative camber, and if the top of the wheel is tilting out from the vehicle, this is known as positive camber.

As a rule, most vehicles are set to neutral or slightly negative camber, to allow for even tyre wear, although some sports cars will allow for slightly more negative camber, to increase the handling characteristics at higher speeds.

Having too much negative camber will wear the inside of the tyre more quickly, and having too much positive camber will cause the outside of the tyre to wear more quickly.

 

Toe angle
Toe angle is the most commonly needed alignment adjustment. Toe angle is the straight ahead position of the tires.

If you think about walking with the toes on your feet pointed inwards, this would be considered toe-in.

If your feet are perfectly straight, that would be zero toe. If you pointed your feet outwards that would be toe-out.

This angle can be set on the front and rear of most vehicles and it’s typically set fairly close to zero, or straight ahead

Having too much toe - either in or out - can cause instability at higher speeds, and substantially increased tyre wear, as the vehicle is ‘fighting’ against the excessive angle of the tyres.

Symptoms that your vehicle requires a wheel alignment
Taking your vehicle for a test drive with a mechanic will help narrow down if you need a wheel alignment, or if a steering or suspension component is the cause.

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The vehicle pulls to one side
A common misconception with vehicle wheel alignments is that a vehicle that pulls slightly away from traffic over a few seconds requires a wheel alignment.

This is not always the case. Manufacturers set up the alignment with a slight pull away from traffic, so that if something happens to the driver, the vehicle will not move into oncoming traffic and cause a catastrophic accident.

However, if the vehicle pulls to one side excessively - it may need to have the wheel alignment checked.

If the vehicle is pulling to one side or the other violently, this could be an indication of a failed or excessively worn steering or suspension component, and should be checked by a qualified mechanic as soon as possible.

 

The steering wheel is not straight/centered
A steering wheel that is crooked or not centred is an indication of incorrect wheel alignment - usually a toe setting that is out. This can also be caused by worn steering components.

 

The vehicle shakes or vibrates
This issue is not usually caused by wheel alignment and is more likely caused by a failed steering or suspension component, a wheel balance issue, or slightly warped brake rotors.

 

Vehicle noises
If you hear squeaking, creaking, knocking, or rubbing, that typically indicates a steering or suspension problem.

The vehicle may require suspension or steering repairs and a wheel alignment would be required after these repairs.

 

Vehicle Inspection
here are many inspections that need to be carried out on a car before a wheel alignment can be completed.

These include checking of the wheels and tyres, and the suspension and steering components. Failure to perform these checks may cause the wheel alignment to change shortly after being carried out.

Checking the wheels and tyre for damage and setting the air pressures in the tyres will affect the wheel alignment.

Make sure that all the wheels are of the same diameter, and all the tyres are of a correct size and have no visible damage to the sidewall or the tread surface.

Some cars have staggered size wheels, from front to back. These vehicles are safe to wheel align, as long as the tyres are the same size side to side front and rear.

The steering and suspension components also need to be checked before completing a wheel alignment.

Make sure there are no damaged components that will prohibit proper adjustment or affect the driving safety of the vehicle. These should be replaced before the wheel alignment is carried out.

Over time the suspension springs will wear out and begin to sag, which changes the vehicle ride height.

The ride height should also be checked as it affects the wheel alignment. Lower ride height will automatically increase the negative camber of the car and there may not be enough adjustment in the suspension to return this to factory specifications, which will increase tyre wear.

 

Checking tyre wear
Checking the wear on your tyres can give you an indication of your car’s wheel alignment.

The most common wear is on the inside or outside of the tyres. This indicates that the vehicle has excessive camber - either positive or negative, depending on if the outside or inside of the tyre is worn, respectively.

Another common sign that your wheel alignment is out, is feathering of the tyres. Excessive toe-in or out causes the tyres to wear unevenly over the surface of the tread.

This makes the edge of the tyre look and feel like a 50c piece. It will also increase road noise over the life of the tyres.

If you have noticed increased road noise at higher speeds - such as a grumbling noise, this could be the cause.

The last sign is known as cupping, where the tyre is bouncing on the road as you are driving, which causes uneven wear on certain parts of the tyre.

This is the result of worn out shock absorbers and springs, and requires these components to be replaced before a wheel alignment can be carried out.

 

After a wheel alignment
Once a wheel alignment is performed the vehicle will be test driven to make sure it drives straight.

Your car may also require the steering angle sensor to be reset to centre, to allow for correct functioning of the stability control system.

Getting periodic wheel alignments will increase your tyre life, maintain the handling of your vehicle and find small problems with steering, suspension and wheels, before they become costly repairs!

Now, imagine a seamless segue here…

Right. AutoGuru lets you search, compare and book from over 1600 qualified mechanics across Australia. Boom!

Image credit: wheel alignment by Jonna Sea (under the CC BY-NC-ND 2.0 license)

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