Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal Afterpay or Zip and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

For all servicing and repairs, our pricing includes parts, labour and GST.

For inspection and diagnostic jobs, our pricing includes labour and GST but does not include parts.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of other fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See the list of Service Tasks at the top of the booking confirmation page.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Manufacturers Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your manufacturer's warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under Service Tasks. This is found directly underneath the name of the service you have chosen.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops. 

Their listing will have a special Mobile Mechanic badge which can be found directly underneath their operating hours. 

Can I get quotes for repairs and inspections?

You sure can! Once you have entered in your vehicle details and location on the home screen, the next page will ask you what repair or service you're after.

You can browse through the categories that we've listed, such as Brakes, Clutch or  Timing belt/chain, or by clicking the blue "Search repairs & inspections" button at the bottom of the page, you can search for the repair you're after. 

If you're still unable to find what you're after, click on the blue "Can't find it? We can help!" button and you'll be provided with a comment box where you can describe the repair you need. 

Once you've selected a repair, either click "Continue" to move on in the quote process or, If you'd like to add another repair, click the "Add more items" button. 

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront and online using your credit card or PayPal
2. Create an Afterpay account that allows you to pay now and make four, fortnightly interest-free payments
3. Create a reusable, interest-free Zip account to pay now and make easy weekly or monthly payments over time
4. Pay the workshop when you pick your car up and the service and/or repairs have been completed 

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under "Service Tasks". This is located directly underneath the name and price of the service you've selected. 

Questions? Speak with a Service Advisor
1300 655 661

How to Know Which Tyres to Buy

By Joel Ilton on Tuesday, 21 February 2017

 

For many people, walking into a tyre shop can be quite daunting. All the tyres look exactly the same – black rubber hoops sitting on the shelves, but the prices vary wildly, some less than $100 and others well over the $500 mark.


So how do you know which tyres to buy? There are many different options to take into consideration when purchasing tyres.

What do you primarily use your car for? Do you mostly use your car for city or highway driving? Is your vehicle a sports model or a four-wheel drive? All these questions will play a role in deciding which tyres will suit your needs.

article image

 

The first step is working out how many tyres your vehicle requires. In most cases, replacing the tyres in pairs or a full set of four is the best option.

If your vehicle is a four-wheel drive, it is best practice to replace all four tyres at once, to limit the stress on the drivetrain.

Once you have decided on how many tyres to replace, the next step is to choose the size required. The size of the tyres on your vehicle may vary, depending on the vehicle model.

Checking on the tyre placard (usually located on the inside edge of the driver’s door, or on European vehicles, it may be located on the fuel flap), for the correct size will help you narrow down the size required.

If you cannot locate your tyre placard, you can locate the tyre size on the sidewall of the tyres fitted to your car.

The tyre size will be written in a code along the sidewall of the tyre, in a sequence similar to this: P205/65R15 82H.

The first prefix indicates what type of vehicle the tyre is intended for. In this case, the ‘P’ stands for passenger tyre.

There is also ‘LT’ tyres, which are for use on Light Trucks, and ‘C’ for commercial vehicles.

The next set of numbers indicates the width of the tyres, in millimetres. In the example above, the width of the tyre tread is 205mm.

The next number is the aspect ratio, or the height of the sidewall, measured in a percentage of the tread width.

In the example above, the number is ‘65’ meaning that the tyres sidewall height is 65% of the width of the tyre.

The next letter, in the example above, is ‘R’. This stands for radial construction.

Almost all tyres will have this letter, as it is the most common construction of modern tyres.

The last number in the tyre size, is the diameter of the rim that the tyre fits on.

In the example above, the number indicating the tyre diameter is ‘15’, which means this tyre is designed to fit only onto a 15-inch rim.

After these numbers, there may be another code, which will indicate the speed rating and load rating of the tyre.

In the above example, there is an 82H after the tyre size. In this example, ‘82’ is the load rating, and ‘H’ is the speed rating.

It is important to match the load rating and speed rating with what the vehicle manufacturer recommends, as having tyres that are lower can fail and cause an accident or serious injury!

On some European vehicles, you may also notice a small circle with the letters RSC written on the sidewall.

This indicates that your vehicle is fitted with ‘Run Flat Tyres’. These tyres have a much stiffer sidewall, which allows the driver to continue driving to a safe location even when the tyre has deflated.

If you are replacing tyres on these vehicles, they MUST be run flat tyres, as fitting normal tyres to these vehicles will affect both ride quality and the safety of the vehicle.

Once you have all this information, it’s time to pick a tyre that best suits your driving style and conditions.

This depends on your car type and usage, and the budget you have available. As a rule of thumb, it’s best to purchase the best quality tyre that you can afford.

More expensive tyres from reputable brands are usually more fuel efficient, have better durability and are longer lasting than the cheaper alternatives, as well as not producing as much road noise.

The tyres on your vehicle are the only contact patch you have with the road, so using quality tyres will increase the performance of your car, especially in wet and slippery conditions, and ensure safe motoring for you and your family.

Image credit: New tyre by kengo (License CC BY-NC-ND 2.0)

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