Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

Suspension Inspection and Repair

By Joel Ilton on Thursday, 29 September 2016

 

How Much Are Suspension Repairs?
Suspension repairs can vary depending on what needs to be replaced. Shock absorber replacement can start at $150 and go all the way up to $600+.

Some luxury and performance vehicles have electronically controlled shock absorbers, which can cost upwards of $1000 a side to replace.

Suspension bush replacement can start from $100 up to $350+, depending on the component location.

The suspension system on the modern day vehicle is designed to provide the driver and occupants with a smooth and comfortable ride, but also allow the vehicle to safely negotiate varying road quality and conditions.

The suspension works in partnership with the braking system and tyres to keep your vehicle smooth and balanced.

Whether you’re driving through the city or tackling a rough dirt track, it is imperative that the components that make up the suspension system on your vehicle are inspected and replaced when required to ensure you and your family are traveling safely.

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Symptoms of Failing Suspension Components

  • Clunking or squeaking going over bumps
  • Bouncy or floaty ride
  • Excessive body roll through corners
  • Excessive tyre wear
  • Poor steering feel
  • Uneven ride height

Common Suspension Issues

Excessive Body Roll
If you notice your vehicle feels like it is going to tip over when going through corners, you may be experiencing excessive body roll.

This can make it harder to drive, slow down your ability to turn, or even make emergency maneuvers difficult.

Worn shock absorbers and springs can exacerbate this issue.

It is best to have your suspension system inspected to diagnose and replace worn suspension components.

 

Bouncy or Unstable Ride Quality
One of the most noticeable faults with a vehicle that has suspension issues, is when it feels bouncy or unstable.

Feeling more of the road, or excessive movement after going over speedbumps and other rough surfaces, can indicate that there is an issue with the suspension system of your vehicle.

 

Clunking or Squeaking Noises
If you are hearing clunking or squeaking noises when you are driving, especially over bumps, this can indicate that some of the suspension bushes have failed and are allowing components to contact each other.

Suspension bushes are designed to allow a certain amount of movement in components, and tend to wear out or fail over time.

If they are not replaced, further damage can occur to other components – which can lead to expensive repairs

 

Unevenly Worn Tyres
Failed suspension components can also lead to uneven wear on your vehicles tyres.

If you are replacing tyres frequently, or the tyres are only wearing on a certain part of the tread, this could indicate that there is an underlying issue with your suspension system.

 

Uneven Ride Height
If your vehicle is parked on level ground, but you notice that it is siting lower on one side than the other, this can indicate spring or suspension failure.

In this case, it is advised not to drive the vehicle, as steering and braking systems may be compromised.

 

Suspension System Inspection
Our mechanics will carry out a thorough suspension inspection, including all bushes, shock absorbers and other components.

They will also road test the vehicle for any abnormal noises or excessive body roll.

The tyres will be inspected for any uneven wear, and a quote will be provided for repairs or replacement of components, if required.

Suspension System Repairs
Once the cause of the fault is determined, the parts will be repaired, or replaced if required.

The vehicle will be road tested to ensure correct operation has returned, and a wheel alignment will be carried out, to reset the alignment back to factory specifications.

 

If you notice any of these symptoms, have your vehicle inspected by one of AutoGuru's 1,600+ qualified workshops, or have a fully certified mobile mechanic come to your house or office – Too Easy!

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