Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

Car Servicing: the extra costs explained

By Rachel White on Wednesday, 20 September 2017

 

So you book your car in for its log book service, and at the time of booking, or when dropping the car off, you’re asked if you want additional service items done.

Or later you get that dreaded phone call letting you know they recommend other items should be carried out that were not booked, or not part of the log book service schedule.

Here’s a rundown on what some of those things might be, and what you need to know.

Additional suggested items

Here are some suggested items you may choose to add that are not compulsory to retain your warranty as part of the log book schedule:

• Tyre rotation and balance
Wheel alignment
• Wiper refill replacement
• Airconditioner re-gas
Fuel treatment

These are suggestions for safer, smoother, more comfortable and more economical driving.

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Are fluids included?

As part of any service your car will go through standard checks. This includes the checking of fluids such as:

• Clutch fluid / transmission oil
• Brake fluid
• Power steering fluid
• Differential / transfer case oil
• Coolant

In some instances particular fluids will need replacing at certain time intervals, depending on your driving and how you use your vehicle.

There are various types of fluids that will have different replacement intervals. For instance, your coolant may need to be replaced every 12 months and your transmission oil may be every 24 months.

Due to these fluids having a ‘timed’ life you can’t always associate it to a service interval based on kilometres driven.

This is why the mechanic may suggest extra serviceable items. These items will be mentioned within the log book service information but as a side line specifying at what time intervals they should be replaced.

Most mechanics will check these fluids first to check the efficiency and consistency, and advise if they definitely need to be replaced.

 

Will the mechanic call me if there is any additional work required?

As long as you haven’t given the mechanic the go ahead to fix everything when you drop the car off then yes, the mechanic is required to contact you before going ahead with any additional items not quoted.

They are not to go ahead with any additional expense unless you have agreed to do so.

When dropping car off it is always good practise to remind workshop not to do anything extra until they have spoken to you and make sure you give them a phone number that you can be easily contacted on.

Be aware that the mechanic may choose not to stamp your log book unless everything that is required within that service schedule has been done.

Get empowered, have a read of your log book, or make sure you have an itemised list of what is being done for the price you have been quoted.

Any essential service items will be mentioned within your car’s log book. That way you are prepared and in the know. If the mechanic mentions anything not listed in the log book, they should tell you if any additional items are necessary for your own safety, comfort, or longer term economy.

 

Wear and tear items

Wear and tear items are components on the vehicle that get damaged, deteriorate or break at various time intervals due to natural and inevitable aging and extended use.

Some wear and tear items may not be covered under warranty and there is generally no period of time stipulated on when these items are to be replaced.

If the mechanic has to replace wear and tear items then you can ask the mechanic to keep the parts in question so you can physically see they required replacement before you pay the invoice.

These can be items such as brake pads, drive belts, bushes etc.

 

Conclusion

The majority of mechanics will only do what is necessary, with reliability and your safety at front of their minds. Their objective is that your car runs well, so you are happy, tell family and friends, then return for many more services to come. 

Now, imagine a seamless segue here…

Right. AutoGuru lets you search, compare and book from over 1600 qualified mechanics across Australia. Boom!

Image credits: Car on hoist Dronsfields Mercedes, Wheel alignment Jonno Sea

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