- top tips
New car warranties
Updated 12 Oct 2019
Confused about your new car warranty rights when it comes to servicing and repairs?
The Australian Automotive Aftermarket Association clears up your most frequently asked questions.
Question: A Dealer told me I’ll void my warranty if you service my car, is that right?
Fact: There is no requirement to service your car at a manufacturer’s dealership to preserve your warranty. This includes:
- Any manufacturer’s warranty (that may apply to your vehicle);
- Any state or territory based statutory warranty (that may apply to your vehicle); or
- Your rights to Consumer Guarantees (formally known as implored statutory warranties)
Question: What steps will a mechanic take to protect my warranty?
Fact: Our National network of mechanics are qualified to carry out logbook servicing and ensure that the work is completed according to the manufacturer’s specifications, using Original Equipment Manufacturer (OEM) equivalent quality parts and lubricants where required.
Question: How long should my Consumer Guarantees apply?
Fact: It’s a common misconception that your Consumer Guarantees have a specific time limit.
Whilst a manufacturer may choose to put a time limit on their warranty, this cannot replace your Consumer Guarantees.
Protection provided under Australian Consumer Law will take into account the purchase price, realistic time expectations of when a failure may occur, any advertising claims, and the conditions under which a vehicle should operate.
A manufacturer’s warranty is in addition to, not in place of, your Consumer Guarantees.
Question: What if I have a warranty claim – can any mechanic fix that?
Fact: Should you have a warrantable defect, it may be a condition of the warranty that any work to replace or repair the defect is carried out at a dealer workshop/s.
Question: Can a mechanic stamp my logbook?
Fact: When selecting a ‘Log book service’ on our website, our mechanics will stamp your log book to verify the work has been conducted by fully qualified staff according to manufacturer’s specifications, using appropriate quality parts.
Question: Will having my car serviced regularly preserve my resale value?
Fact: Evidence of a well maintained car is likely to result in a higher resale value.
Question: What about extended warranty or specific ‘service plans’?
Fact: Motor vehicle dealers sometimes offer their own extended warranties on vehicles, which usually kick in after the manufacturer’s warranty period, and may stipulate that the vehicle must be serviced by the actual dealer offering the warranty.
They are generally within their right to impose this condition, although we caution consumers that such warranties are not always what they seem.
Make sure you read the fine print to check for coverage loopholes.
So don’t be fooled by bogus claims that your New Car or Manufacturer’s Warranty will be affected by having your vehicle serviced at a general mechanic!
Not only will AutoGuru mechanics keep your warranty intact, we’ll also save you money on your logbook servicing costs in comparison to dealership pricing*.
Click here to Compare Pricing & Book a service.
For general Motor Car information, visit http://www.accc.gov.au/consumers/health-home-car/motor-cars#more-information
For warranty specific advice, visit http://www.accc.gov.au/consumers/consumer-rights-guarantees/warranties
Article sourced from Australian Automotive Market, http://aftermarket.realviewdigital.com/?iid=143768#folio=22
*Cost saving according to AutoGuru customer reviewed price comparisons
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