Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

New Car Warranties

By AutoGuru on Thursday, 29 September 2016

 

Due to clever marketing, there is a common misconception amongst vehicle owners that New Car and Manufacturer’s Warranties will be compromised by servicing a vehicle outside the Dealership network. 

This is not the case. Certified mechanical workshops and mobile mechanics are indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without affecting a New Car Warranty.

AutoGuru is Australia’s #1 car servicing and repairs booking website, and has provided the below FAQs to educate and assist consumers in dispelling the myths surrounding manufacturer warranties.

The Australian Competition and Consumer Commission (ACCC) also provide guidance on their website (see links at the end of this article).

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Question: A Dealer told me I’ll void my warranty if you service my car, is that right?
Fact: There is no requirement to service your car at a manufacturer’s dealership to preserve your warranty:

  • Any manufacturer’s warranty (that may apply to your vehicle);
  • Any state or territory based statutory warranty (that may apply to your vehicle); or
  • Your rights to Consumer Guarantees (formally known as implored statutory warranties)

Question: What steps will a mechanic take to protect my warranty?
Fact: Our National network of mechanics are qualified to carry out logbook servicing and ensure that the work is completed according to the manufacturer’s specifications, using Original Equipment Manufacturer (OEM) equivalent quality parts and lubricants where required.

Question: How long should my Consumer Guarantees apply?
Fact: It’s a common misconception that your Consumer Guarantees have a specific time limit.

Whilst a manufacturer may choose to put a time limit on their warranty, this cannot replace your Consumer Guarantees.

Protection provided under Australian Consumer Law will take into account the purchase price, realistic time expectations of when a failure may occur, any advertising claims, and the conditions under which a vehicle should operate.

A manufacturer’s warranty is in addition to, not in place of, your Consumer Guarantees.

Question: What if I have a warranty claim – can any mechanic fix that?
Fact: Should you have a warrantable defect, it may be a condition of the warranty that any work to replace or repair the defect is carried out at a dealer workshop/s.

Question: Can a mechanic stamp my logbook?
Fact: When selecting a ‘Log book service’ on our website, our mechanics will stamp your log book to verify the work has been conducted by fully qualified staff according to manufacturer’s specifications, using appropriate quality parts.

Question: Will having my car serviced regularly preserve my resale value?
Fact: Evidence of a well maintained car is likely to result in a higher resale value.

Question: What about extended warranty or specific ‘service plans’?
Fact: Motor vehicle dealers sometimes offer their own extended warranties on vehicles, which usually kick in after the manufacturer’s warranty period, and may stipulate that the vehicle must be serviced by the actual dealer offering the warranty.

They are generally within their right to impose this condition, although we caution consumers that such warranties are not always what they seem. Make sure you read the fine print to check for coverage loopholes.

So don’t be fooled by bogus claims that your New Car or Manufacturer’s Warranty will be affected by having your vehicle serviced at a general mechanic! Not only will AutoGuru mechanics keep your warranty intact, we’ll also save you money on your logbook servicing costs in comparison to dealership pricing*.

Click here to Compare Pricing & Book a service.

For general Motor Car information, visit http://www.accc.gov.au/consumers/health-home-car/motor-cars#more-information

For warranty specific advice, visit http://www.accc.gov.au/consumers/consumer-rights-guarantees/warranties

Article sourced from Australian Automotive Market, http://aftermarket.realviewdigital.com/?iid=143768#folio=22
*Cost saving according to AutoGuru customer reviewed price comparisons

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