Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

How Often Should My Car Be Serviced?

By Joel Ilton on Wednesday, 20 September 2017

 

These days, most modern vehicles pop a light up on the dashboard to remind you that your car is due for a service, but what if your car is a few years old and doesn’t include these features?

What happens if you don’t get your vehicle serviced on time? Is there a benefit to getting your vehicle serviced regularly?

The easiest way to find out how often you should service your vehicle, is to inspect the owner's manual.

There will be a section in the rear of the manual, or in a separate book, which lists all the service intervals and which service operations are required to be carried out.

If you do not have access to your vehicle’s logbook, the basic rule is every 10,000km or 6 months, whichever occurs first.

Even if you are not doing the kilometres, it’s still important to service your car regularly, as most fluids in your vehicle are susceptible to moisture and need to be inspected and replaced at specified intervals. Here are 5 fluids in your car that you should check.

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What happens if I don’t service my vehicle on time?

Many issues can occur if you don’t get your vehicle serviced on schedule.

Reduced fuel economy, poor driving feel and even major mechanical failure are all possible if regular maintenance is not carried out.

Modern engine oils contain cleaning agents which help keep the inside of the engine in good condition, but the oil slowly deteriorates the longer it is used.

Failing to change this oil causes the passageways inside the engine to block up with carbon deposits and increases wear on the internal components of the engine.

Brake fluid is another component that needs to be checked and replaced regularly, as it absorbs moisture from the air, which reduces the performance of the braking system.

Most manufacturers recommend flushing the braking system every 2 years, regardless of distance travelled.

 

What are ‘Adverse Operating Conditions?

Looking in your vehicle handbook, you may see a mention of ‘Adverse Operating Conditions’ and may be wondering if your vehicle falls into this category.

Continuous stop start driving (such as courier or constant inner city driving), towing a heavy load (such as a caravan or heavy trailer), or continuous high speed driving puts more stress on vehicle components, and vehicles operated in these conditions require more frequent periodic maintenance to keep them running efficiently.

Increasing the service operations to every 5,000km/3 months (whichever comes first) and replacing other fluids once a year increases the protection of major components under these operating conditions.

Now, imagine a seamless segue here…

Right. AutoGuru lets you search, compare and book from over 1600 qualified mechanics across Australia. Boom!

Search. Book. Relax.

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