Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

Which Car Colours Keep You Cooler?

By Joel Ilton on Wednesday, 20 September 2017

 

Did you know, the exterior colour of your vehicle does more than just make your car look awesome.

Depending on the colour and type, the paint applied to the exterior of your vehicle can either reflect or absorb the incoming sunlight when parked outdoors.

This can vary the temperature inside the cabin, especially on a hot Aussie summer’s day! Nobody likes getting into their car and burning the backs of their legs and bum!

Typically, the darker the exterior colour, the more heat and energy it absorbs from the sunlight, which increases the temperature inside the cabin.

The metallic content of the paint can also contribute to a higher temperature inside the car.

Studies have shown the difference in temperature between a white car and a black car left in the sun can be as much as 5-6 degrees after just one hour.

This means your vehicle’s air conditioning system has to work harder to cool down the inside of the car, which increases fuel consumption and exhaust emissions.

Whilst an average 2% increase in fuel consumption per car doesn’t sound like much, when multiplied by the number of darker coloured vehicles on the road, this would add up to millions of litres of fuel and tonnes of Carbon Dioxide emissions that could be reduced every year.

The interior colour can also affect how much heat is retained inside your vehicle.

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How does my car’s interior colour affect heat absorption?
Dark coloured dashboards, leather seats and trims will absorb more heat and take longer to cool down once the vehicle is moving. Leather seats also take longer to dissipate heat than their fabric counterparts.
Using car seat covers can help prevent sun damage and help keep your seats cool.

How to keep your car cool
Looking for some simple ways to keep your vehicle cool?

Parking your car in the shade is an obvious solution, but that option isn’t always possible.

Utilising a windscreen shade to reflect sunlight off your dashboard will not only help keep in cabin temperatures down, but also protect the plastic and leather from discolouration and cracking.

Window tinting can also prevent harmful UV rays from damaging your interior and reduce temperatures in the cabin.

Having your windows cracked slightly will allow hot air to escape when parked – but make sure they’re only left open a centimetre or two.

Keep in mind that in Queensland, you can be fined for leaving your windows open when parked, as it invites thieves to break into your vehicle!

Placing a towel or blanket over your steering wheel and gear stick will help keep the heat off and prevent UV damage to these components, making driving after being parked more comfortable and safer, by preventing burns to your hands!

If you are looking at purchasing a new or used vehicle, choosing a light exterior paint colour will help reduce in-car temperatures during the summer.

Also consider looking at vehicles with a lighter coloured interior. This will help keep the cabin temperature down, and when combined with the above tips, will help you stay as cool as possible this summer.

Now, imagine a seamless segue here…

Right. AutoGuru lets you search, compare and book from over 1600 qualified mechanics across Australia. Boom!

                

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