Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

How to Cool Down a Hot Car

By Rachel White on Thursday, 25 August 2016

 

No matter what you do to avoid it, if your car is closed up, sitting in the sun for an extended period of time it will get scorching hot.

Whether you try to reduce the heat levels with sun shades on the windows or windows tinting, Australian drivers can’t dodge the sun unless parking in the shade, with all windows down or owning a convertible.

So, what can you do to cool your car down quickly, to experience a comfortable drive as soon as possible?

  • It may seem obvious, but put the windows down.
  • Turn the air conditioner on the coldest setting and crank it up to blasting
  • Make sure you set the air con to fresh - do not recycle the air inside - let fresh air come in from outside
  • Adjust the airflow so it is blowing into the foot wells
  • Drive for a few minutes like this until all the hot air has been pushed out
  • When the air inside is cooler than outside put the windows up
  • Change the air conditioner setting to recycle so the cooler air inside is now recirculating
  • Adjust temperature to the desired settings
article image

 

Air con Settings
Remember not to drive for long distances with your air con settings on recirculate when the windows are up.

At least every 2 hours you should run some fresh air through the vehicle. By blowing air down into the foot wells you are forcing the hot air up and out, if you only blow cold air upwards then you will not cool the whole cabin of the vehicle.

These tips also work without the use of air conditioning, less effectively, but you should still be able to achieve a cooler interior than exterior by removing the hot air.


Why remove hot air from the vehicle?
Obviously we want to increase our comfort levels as driving in a sauna is not particularly ideal and could possibly be dangerous, due to the high temperatures of a parked vehicle.

The other consideration is the toxins that can be produced in a hot car. In today’s age we are made more aware of the possible toxins produced from materials stored in enclosed environments.

Your car is no different. From the flooring, to the seat covers and door panels, the car is full of different materials that in a very hot situation may produce more toxins than usual.

When you do go to get in a hot car, take a moment to open the doors and allow some heat and possible pollutants to disperse before jumping in.

If you also keep water bottles in your car consider how hot the car has been before you take a drink from that water bottle, you may not only be drinking disgustingly hot water but contaminants from the plastic container as well.


Sunshades
Sunshades are effective at keeping the sun and heat out of your car. They can be placed on the front and/or rear inside windows.

There are also side window shades available that slide over the top of the door. Sunshades are available from auto accessory stores such as Supercheap Auto, costing anywhere between $10 through to $75.

The effort to store them in the car and to place them correctly may test your patience, but some people swear by them.

If anything, it will help keep the sun off your gear shifter and steering wheel so they are not hot to touch.


Wind the windows down
Another option is to leave your windows slightly open. This will only release heat from the top of your vehicle, but it may be enough to reduce the temperature inside to a more bearable level.

Keep in mind that you do open yourself up to a higher chance of vehicle theft and your insurance company may not like the fact you had your windows open.

However you leave your car on a hot sunny day, make sure you never abandon any pets or children in the car.

The interior of your car can reach dangerous temperatures very quickly and death can occur. It is against the law for anyone to leave a child unattended in a car, let alone in a hot one! Similarly, animals should not be left in a hot vehicle at any time.

Image credit: Car window crank by Santeri Viinamäki Under the CC BY-SA 4.0 License

 

Now, imagine a seamless segue here…

Right. AutoGuru lets you search, compare and book from over 1600 qualified mechanics across Australia. Boom!

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