Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

The Importance of Tyres on Your Car

By Joel Ilton on Wednesday, 20 September 2017

 

Tyres are one of the most important and most overlooked parts on a modern day vehicle.

They are the main contact your vehicle has with the road and many people fail to realise that tyres require maintenance on a regular basis for them to continue operating at their peak.

Listed here are some top tips to keep your tyres in a good, safe operating condition and improve your tyre life.

Tyre Pressures:
Keeping your tyres and the correct pressure is a major part in prolonging tyre life and performance, but is often forgotten, or only checked when the vehicle is serviced.

Keeping your tyres inflated properly not only helps provide maximum contact with the road, but also increases fuel economy and reduces road noise.

All vehicles have a tyre placard fitted to the drivers inside door jamb, or located on the inside of the fuel flap on some European models. This will have the recommended tyre pressures for both normal driving, driving with a full passenger load, and high speed driving.

A rough guide for passenger vehicles for pressure would be:

32-34 PSI (220 - 235kPa) for around town driving
36PSI (250kPa) for highway driving and when carry a full load of passengers or luggage
38-40PSI (260 - 275kPa) for low profile tyres and high speed driving

Tyre Tread:
Tyre tread is designed to disperse water and improve grip on the road in treacherous conditions.

The design of the tread pattern (also known as ‘blocks’) allows the tyres to grip the road, improving safety and handling - even in adverse conditions.

Tyres need to be checked regularly to ensure there is sufficient tread depth left, and to make sure there are no punctures or visible damage to the tyre.

Most tyres have small triangles on the sidewall, that indicate where the tread wear markers are located.

The minimum legal limit for tread depth is 1.5mm. If the tread on the tyre is the same level as the wear indicator, it is time to replace your tyres.

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Finding your tyre size:
Locating the size description on your tyres is a simple process. On the sidewall of your tyres (The side facing outwards - usually will have the brand of the tyre) there will be a sequence of numbers, which will give you the tyre size on your vehicle.

An example would read: 205/65R16 92H. This is the number you will be asked for, when quoting tyres.

205 - the width of the tyre, in millimetres (mm)
65 - this is the sidewall height, as a percentage of the width, in millimetres (mm)
16 - the size of the rim that the tyre is fitted to, in inches (in)
92 - the load rating of the tyre. The heavier your vehicle, the higher the load rating.
H - the speed rating of the tyre. The higher the performance of the vehicle will determine the speed rating required.

Wheel Alignment and tyre rotation:
The alignment of the vehicle's wheels can dramatically affect the way the vehicle handles, stops and how quickly the tyres wear out.

Having the alignment checked on a laser wheel alignment machine will make sure all the suspension and steering components are in good condition, and will increase the life of your tyres.

Having your tyres rotated and the balance checked at regular intervals will increase the life of the tyres, as it allows the tyres on both the front and the rear of the car to wear evenly and prevent any wheel vibration at higher speeds.

Industry standard recommends tyres be rotated every 5,000km-10,000km and the alignment to be checked every 10,000km, or whenever tyres are replaced.

If you’ve read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit AutoGuru

We let you search, compare and book from over 1600 qualified mechanics who eat car troubles for breakfast.

                

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