Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

Taking Care of your Exhaust

By Samuel on Thursday, 11 August 2016

 

Tips for taking care of your exhaust system
When you think of engine performance and efficiency, the exhaust system is probably the last on your list to check.

However, it is of utmost importance that you pay attention to the needs of your vehicle’s exhaust system.

The exhaust system of your car might be breaking down or failing due to any reason that might include corrosion or any of the sensors going south

No matter what the problem may be, you can avoid all of these and avert a possible disaster by taking care of your car’s exhaust system and checking it from time to time.

The exhaust system of your car is supposed to transport all the harmful gases out, reducing the pile up in the engine itself.

Taking care of the car’s exhaust system not only improves the mileage of your car, but also helps in ensuring the safety of your family and the environment itself.

So here are some hard and fast tips to take care of your car’s exhaust system to ensure a long run without any trouble or compromise.

 

First things first
The check engine light of your car might indicate a trouble for a variety of reasons.

If the light is on, you need to get and fetch the OBD or on board diagnostics system that can alert you on any kind of fault or deterioration of the engine and exhaust system components.

Be it a loose gas cap, failed O2 sensors, engine misfire or bad catalytic converters - you need to identify the problem and then repair it at the earliest to avert further damage.

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Fixing the leaks
You might have heard how leaks always get into the systems and destroy everything - the same is true for your car as well. Most of the times, it is the gasket that fails and starts to leak.

However, even the engine exhaust manifest is a common place where the leakage might begin and settle in quickly.

The exhaust system of your car is subjected to pressure and intense heat along with a lot of turbulence or vibrations that not only weaken the system and pipes, but makes it vulnerable to leaks.

So whether it is heat, a defect or corrosion that is causing the leak, make sure that all your leaks are fixed soon enough.

Leaks can be dangerous, like literally they can get you and your car down the pit for good. Just to be safe, get the car regularly checked for all internal or external leaks.

 

Repairing the components and ready to go
The exhaust system is a critical system of your car and for it to function properly, you do need some very important components.

Even though are some of them are supplementary, they do help a lot in overall performance.

For example, the exhaust hangers are important but they do get damaged easily. The damage to such parts can hurt the engine and sag the system. Such broken components should be replaced, if any.

Maintaining a good exhaust system isn’t that difficult if you do realize its importance and give it due importance. Get your car regularly serviced and checked for precaution, it's better to be be safe than sorry!

If you’ve read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit AutoGuru

We let you search, compare and book from over 1600 qualified mechanics who eat car troubles for breakfast.

 

Image credit: Exhaust close up Clément Bucco-Lechat

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