Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal Afterpay or Zip and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

For all servicing and repairs, our pricing includes parts, labour and GST.

For inspection and diagnostic jobs, our pricing includes labour and GST but does not include parts.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of other fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See the list of Service Tasks at the top of the booking confirmation page.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Manufacturers Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your manufacturer's warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under Service Tasks. This is found directly underneath the name of the service you have chosen.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops. 

Their listing will have a special Mobile Mechanic badge which can be found directly underneath their operating hours. 

Can I get quotes for repairs and inspections?

You sure can! Once you have entered in your vehicle details and location on the home screen, the next page will ask you what repair or service you're after.

You can browse through the categories that we've listed, such as Brakes, Clutch or  Timing belt/chain, or by clicking the blue "Search repairs & inspections" button at the bottom of the page, you can search for the repair you're after. 

If you're still unable to find what you're after, click on the blue "Can't find it? We can help!" button and you'll be provided with a comment box where you can describe the repair you need. 

Once you've selected a repair, either click "Continue" to move on in the quote process or, If you'd like to add another repair, click the "Add more items" button. 

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront and online using your credit card or PayPal
2. Create an Afterpay account that allows you to pay now and make four, fortnightly interest-free payments
3. Create a reusable, interest-free Zip account to pay now and make easy weekly or monthly payments over time
4. Pay the workshop when you pick your car up and the service and/or repairs have been completed 

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under "Service Tasks". This is located directly underneath the name and price of the service you've selected. 

Questions? Speak with a Service Advisor
1300 655 661

The Check Engine Light Explained

By Joel Ilton on Wednesday, 20 September 2017

 

Picture this - You’re driving alone late one night, enjoying your favorite song on the radio.

All of a sudden, a strange orange light appears on the dashboard that kind of looks like a helicopter.

Thoughts start running through your head. What do I do? What does it mean? Should I keep dancing??

This article will give you a rundown on exactly what that light means and what to do if it suddenly appears.

That strange orange light is the Check Engine Light (CEL), or it can also be known as the Malfunction Indication Light (MIL), and is based on the shape of an engine (not a helicopter!).

This light appears when the engine control unit (ECU) detects that there is an issue with a component that it cannot rectify.

It could be coming on for any number of reasons, whether the engine is not getting enough fuel, a failed sensor, or an engine misfire.

The light will come on either in a solid state, or flashing on and off.

When the light comes on, the ECU will store what is known as a diagnostic trouble code (DTC) for the system that is causing the issue.

This will give the mechanic an idea of where to start looking in order to rectify the issue.

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If the light is staying on and not flashing, this means that the ECU has detected an issue with the car that is not affecting the running of the vehicle in a major way.

This could be caused by a failed oxygen sensor in the exhaust, a sensor in the engine reading incorrectly, or simply a fuel cap that is not secured properly.

It could be a simple fix (in the case of the fuel cap, which would require tightening) or replacement of a faulty part.

You would need to have your car scanned with a diagnostic tool that plugs into the On-Board Diagnostic (OBD-II) port, located inside the cabin of your vehicle.

This can be done at any local garage, or an auto parts store, such as Supercheap Auto, at a low cost.

This is a simple process of scanning the ECU and other components for diagnostic trouble codes, which will likely lead to the system causing the issue.

This does not give the exact reason for the fault though and diagnosis of the affected system will still be required.

If the light is flashing however, this is an indication that something is seriously wrong.

The CEL flashing means that there is a chance of serious engine or catalytic converter (located in the exhaust system) damage, if the engine is operated continuously, usually caused by an emissions related problem.

This may be felt through the vehicle misfiring, or an increase in fuel consumption and reduced performance.

In this instance, it is advised to pull over to safe location as soon as possible and switch off the engine, to prevent any damage to major components.

It would be best to have your vehicle towed to your trusted mechanic, or have a mobile mechanic come out to where the vehicle is, and have a diagnostic inspection carried out, to determine the problem.

Whether it is just a small issue, or a major component that has failed, it is never a good idea to ignore the Check Engine Light, as doing so could lead to a major repair bill which could have been prevented.

 

Now, imagine a seamless segue here…

Right. AutoGuru lets you search, compare and book from over 1600 qualified mechanics across Australia. Boom!

Image credit: engine light by Wikiuser100000 (license CC BY-SA 3.0)

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