Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

How, When and Why are Australian's Servicing Their Car

By Scott Fitzgerald on Wednesday, 20 September 2017

 

AutoGuru, Australia’s leading online car service booking website, has the results from a survey commissioned to take a snapshot of Australians’ car ownership and car servicing habits.

The cars

Firstly, what age of car are these customers driving? It’s close to an even split of 40% each for cars that are from new to 4 years old, and cars 5 to 10 years old. And to finish the vehicle overview, over 15% of those surveyed have cars that are over 10 years old.

Whatever the age of their cars, they are being driven quite a lot. Over 70% are daily drivers, and 20% drive 2-3 times a week.

article image

Car servicing

Next, how are these people treating their cars? Quite well as it turns out — 57% put their car in for a service every 6 months, while 35% make it an annual task. That leaves 8% that admit to not having their car serviced regularly at all. Read how often should your car should be serviced.

The reason why figures are high could be a result of the large number of vehicles that are new to 5 years old, and therefore still under warranty and adhering to logbook servicing. But the truth is considerably more a social concern than warranty fear.

More than 60% of respondents say that their primary reason for servicing their cars regularly was for reasons of safety. Of the other respondents 26% were motivated by the car warranty, and just over 10% were looking ahead to the resale value of their cars.

Of the services these car owners are booking, 68% are for logbook servicing, with basic servicing at 32%. How reliably are they following the logbook scheduled services? Over 70% have never missed a service, while 30% have missed one.

For those admitting to skipping a logbook service, 23% blamed being busy, and 17% forgot that it was due. For the rest, a whopping 60%, the reason they skipped a service was due to financial concerns. Given that so many opted for safety as the primary reason for servicing their car, then missing a service must be a difficult decision to make.

As to how many car owners still followed the logbook service schedule, it was a resounding yes, to the tune of 84%. The remaining 16% are probably those that own older cars, and have slipped past the time or mileage of having to follow the logbook recommendations.

 

Do they know what’s included?

AutoGuru also asked survey participants if they knew that their car service had a safety check included. Almost 40% said ‘No’, a number telling a story that workshops could perhaps provide more information on what goes on while they have customers’ cars.

 

Conclusion

All up, the results paint a positive story. Most people are servicing their cars in accordance with the logbook, and they’re doing so out of safety concerns for family and other road users. The dark note in the numbers is the financial pressure on drivers to properly maintain their cars.

Let’s hope the economy, and the social concern, continue to drive people to good, regular, and safe car maintenance.

Now, imagine a seamless segue here…

Right. AutoGuru lets you search, compare and book from over 1600 qualified mechanics across Australia. Boom!

Image credit: Under the hood James

                

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