Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

The Best 10 Mechanics in Sydney

By Rita Bonivento on Thursday, 11 August 2016

 

Meet Sydney’s 10 BEST Mechanics!

Let’s face it, most of us have no idea what’s going on under the bonnet of our cars. Today’s engines make as much sense to the average punter as Pokemon Go does to your Grandma. So, who can you trust with your car servicing? AutoGuru customers have voted their Top 10 Mechanics in Sydney.

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#1 Ultra Tune, Ingleburn
High-fives all-round for Sam and the fantastic team at Ultratune Ingleburn for coming in at #1 on our Top 10 Mechanics in Sydney list!

Ultra Tune Ingleburn are European specialists, Sam Stramandinoli and the team can look after your log book servicing needs.

“We offer free pick-up and delivery within the local area and 12 months’ free roadside assistance.” Sam adds that they are an NRMA-approved repairer using brands that you can trust. Ultra Tune Ingleburn offers a full range of services carried in a professional and efficient manner.

Review
Sam and the boys at Ingleburn Ultra Tune are great. Upfront with everything and did a great job on my car. I needed a loan car at the last minute and they didn't have one, but Sam still looked after me and found one. Guys are experts in what they do and provide great customer service. My 60k service was $135 cheaper than going through the dealership. P.M

 

#2 Perfection Automotive, Bexley
Perfection Automotive have a 'Passion for Perfection'. They strive for the best, and ensure that all standards are met to the highest quality.

The owner Alexander Mijoski states “The workshop is MTA and IAME certified, and our highly skilled mechanics work on all manner of European, Japanese, and Australian-built cars. Amongst the services we offer are logbook servicing, general repairs, brakes, air-conditioning (including re-gassing), clutches, and auto-electrical. In addition to general repairs and maintenance, we can also carry out performance modification work on all cars, turning your car from mild to wild.”

Review
They are very professional. The job was done perfectly and made sure that we wouldn't have to wait too long. Price is very competitive for the excellent service they provide. I would definitely recommend them to anyone that needs a car service/repairs. Thanks guys. H.M

 

#3 Warringah Auto Clinic, Brookvale
Warringah Auto Clinic offers a wide range of friendly, reliable mechanical services, and free pick-up and delivery. In addition to general and log book servicing, they can also look after E-Safety inspections including LPG vehicles, fit and balance tyres, and issue blue slips through their AUVIS accreditation.

‘The workshop is located just behind Warringah Mall, so you can shop while your car is being looked after, says owner Majid Mohammad.

Review
Having had a terrible experience in the local area with mechanics, I was thrilled to discover two gentlemen at Warringah Auto Clinic who absolutely restored my faith in the industry. From the outset, I knew my car was in good hands. Kav and Majid were courteous, professional, prompt and honest. I will not hesitate to call them in the future and will be letting all my friends know about the fantastic business these men operate. Many thanks! F.D

 

#4 ABC Tyrepower & Mechanical, Rosebery
ABC Tyrepower & Mechanical has been established for over 15 years and boasts a highly trained team of quality mechanics, brought together by owner, Chris Tofalakis. ‘Great service is a right not a privilege,’ states Chris. ‘We strive to provide the best service to our customers and are always looking to improve.’

ABC Tyrepower & Mechanical offer a complete package using quality products and offering great service by the best staff. ‘We take the time to understand your vehicle and its individual requirements and only do the work you approve,’ Chris adds.

Their experienced mechanics carry out general and logbook servicing and general repairs. They also complete diagnostic work and repairs, as well as specialist jobs such as performance and suspension modifications. For additional peace of mind their trained mechanics are backed by the latest electronic diagnostic equipment.

‘We look after everything from standard passenger vehicles to 4WDs, high-performance sports cars, petrol and diesel engines, and even hybrid vehicles.’

Review

Big thank you to Chris and his team. Looked after us well and most importantly looked after & serviced our van well. Wouldn't take my van anywhere else in Sydney. J.W

 

#5 NAS Automotives, Thornleigh
NAS Automotives is a small, family business providing friendly, professional advice, and quality service and repairs. Owners Nassif and Anthony Geba also happen to be brothers, offering more than 50 years’ experience in the automotive industry.

‘We can look after your logbook servicing without voiding your warranty, general servicing and repairs to all makes and models, new and old. We also carry out engine reconditioning and take care of general repairs using high quality machining, all done in-house’, says Nassif.

Review

Recently moving into the area, I was concerned about finding someone who was transparent, but also knew what they were talking about. Nas and his team over-delivered and I couldn't have been more satisfied with their communication, knowledge and friendliness. They went the extra mile with me and it is appreciated. N.R 

 

#6 Rozelle Automotive, Rozelle
Rozelle Automotive has been operating as a full service, repair and maintenance centre for over 25 years.

‘We have qualified technicians with experience in domestic and imported vehicles,’ states proud owner Robert Moniaco. ‘We use quality parts, keep up to date with training and are a Repco Authorised Car Service Centre. We’re a cost effective alternative to dealerships’, he adds.

Rozelle Automotive work on all makes and models and are committed to excellence and offering high quality customer service and superior workmanship. Their experience ranges from European to 4WD, local and Japanese vehicles, using the latest engine and fault diagnostic equipment. Customers are given an estimate for all repairs prior to work commencing and all work is fully guaranteed.

‘If you’re looking for an honest and reliable car repair centre in Sydney, give Rozelle Automotive a try. We promise you won’t be disappointed!’, says Robert.

Review

Nice guys, great communication and took care of my car. Identified issues that had been unresolved and asked me before addressing them. Good price. K.A

 

#7 NRMA Car Servicing Parramatta, North Parramatta
NRMA MotorServe North Parramatta opened in 2011, and we have a state-of-the-art workshop ready to service your car.

We can look after all makes and models and can look after your log book service, general car repairs, power steering, suspension, brakes, wheel alignment, air conditioning, windscreen repairs, and more.

We offer a 12 month/20,000 km guarantee on any work we do.

Review
Pleasant and professional staff and received updates throughout the service period. The service was done within a couple of hours. Rakend S.

 

#8 North Side Auto Works, Artarmon
We believe in being transparent about car servicing costs and the whole process, so we keep you informed at every step.

We try not to bamboozle you with tech-talk and pride ourselves on always explaining things in your language, plain and simple.

We’re conveniently located in Artarmon, and if you need a lift home or to work when you drop off your car, we can easily make it happen.

If you need a rental vehicle, renting a car couldn’t be easier, we have a great variety to choose from, and our rates are more than competitive.

One way rentals available, short or long term rentals, and vehicles equipped with GPS, baby seat and Bluetooth hire.

FREE DELIVERY & PICK UP AVAILABLE We specialise in service and repairs to both domestic and European vehicles and our team of expertly qualified technicians know their way around any make or model.

Review
First time I serviced my car with Ken and he was very supportive, transparent and efficient. Really liked it! Karen T.

 

#9 Service Central Auto, Botany
Service Central Auto has been servicing the Sydney area since 2004 and is a trusted name in auto mechanics. ‘Offering quality workmanship is the most important part of being a great mechanic,’ says owner Michael Monajed.

Service Central Auto provide log book servicing, mechanical repairs, auto electrical, inspections and much more. ‘You can claim you offer it all, but it isn’t worth saying unless you can truly be a trusted quality service provider’, Michael adds. ‘Our service centre has been operation for 12 years and we aim to exceed our customer’s expectations every time and build a great client relationship.’

Review
The guys at the workshop were great and my car was given back to me super clean! Great would go back again. A.B

 

#10 NRMA Car Servicing Hornsby
NRMA MotorServe Hornsby's modern, state-of-the-art workshop opened in 2012, and manager George has more than 22 years' experience, with an expert team of mechanics under his wing.

We work on all makes and models of car, and amongst the work we can do is logbook servicing, general repairs, power steering, windscreen repair and replacement, enging tuning, transmission, suspension, brakes, airconditioning, and more.

We offer a 6 month/10,000 km guarantee on any work.

Review
Great service, very friendly, was done quickly and they washed my car too! Will be going back for sure. Taylor P.

 

Results recorded on 23rd August, 2017.

To compare mechanics, pricing and make a booking, visit AutoGuru

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