Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

The Best 10 Mechanics in Melbourne

By Rita Bonivento on Tuesday, 5 September 2017

 

Meet Melbourne’s 10 BEST Mechanics!

Most of us have no idea what’s going on under the hood of our cars. Today’s motors make as much sense to the average punter as Pokemon Go does to your Grandma. So, who can you trust with your car servicing? AutoGuru customers have voted their Top 10 Mechanics in Melbourne.

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#1 Master Auto Service, Nunawading
Congratulations to Kalim Alam and the team at Master Auto Service for ranking #1 on our Top 10 Mechanics in Melbourne list!

Master Auto Service have established an exceptional reputation within the Melbourne automotive industry. Owner Kalim Alam and his team of qualified mechanical technicians provide satisfaction and peace of mind, by guaranteeing the safety and health of their clients’ vehicles.

‘We realise that your car is one of the most important possessions in your life and the responsibilities that go with getting the kids to school, getting to work plus keeping you safe on the road, so we try to get what needs to be done in an efficient manner so your vehicle can get back on the road as soon as possible’, says Kalim.

Master Auto Service offer general and logbook servicing, mechanical repairs, diagnostics, electrical and exhaust work on all vehicle makes and models.

Review
They were outstanding. I never write reviews but I just had to for them. I'll be going back they did a great job. PERFECT. Go with these guys. I've already recommend my family members to get their cars serviced there. J.M

 

#2 Hallam Auto Works, Hallam
Hallam Auto Works is a family owned and operated business, taking great pride in offering customers the very best in automotive care with a commitment to providing personalised and friendly service at all times.

‘As a Repco Authorised Service centre, we participate in the Repco Auto Tech training program, ensuring our technicians are kept fully up-to-date with modern vehicle repair methods’, says owner, David Ready. The Hallam Auto Works team provide a wealth of experience in servicing all makes and models, including commercial fleet vehicles. ‘We’re so confident in the high level of our work, we guarantee all car repair and maintenance with a 12 month warranty’, adds David.

The 12 month warranty on all mechanic repairs is all also honoured Australia wide because Repco Authorised Service is Australia's largest car service network. With around 350 Repco Authorised Service centres Australia wide, there are few places you won't find one of their dealers within easy reach. ‘Every minor and major service receives a free hand car wash. It’s just one of the additional benefits we offer to our valued customers.’

Review
|They were very helpful and thorough, very happy to use their services again. Dave was very good, he explained what he did on the car. The air filter needed changing and he rang to ask what we wanted to do. He gave us pricing before going ahead. We will recommend Hallam Auto Works to family and friends. It is very hard to get someone you can trust. But we feel we can trust them. It's my daughter’s car and she is very happy with the car service and pricing. Thanks a lot. S & J. J

 

#3 Tyrepower & Repco Service Centre, Port Melbourne
Mark and Sandy Kerrison are the proud owners at Tyrepower and Repco Service Centre Port Melbourne. They possess over 30 years’ experience and are a trusted name in the automotive industry.

‘Our qualified technicians and tyre mechanics offer our customers a complete, convenient one-stop auto service experience,’ says Sandy. ‘We service and carry out mechanical repairs on all vehicle makes and models, including diesels and European cars, as well as tyre sales and fitment, air conditioning, batteries, steering and more’, adds Mark.

Mark and Sandy are members of the AAAA, VACC and are a VicRoads Licenced Vehicle Tester for light vehicles, a licensed Child Restraint Installation centre, can issue roadworthy certificates and offer fleet services.

Review
Mark and the team are pleasant, straight talking and approachable. More so they are transparent on pricing estimates and approximate time of vehicle return. For logbook servicing and tyre advice you can't beat the service received at this service centre. A.B

 

#4 ABS Collingwood, Abbotsford
The team at ABS Collingwood prides itself on delivering old-fashioned customer service and excellence in car care to every customer.

‘Our convenient central location situated near the train station is only one reason why our customers keep coming back. It’s our respect for clients and their vehicles that really sets us above the competition, states owner Craig Greene. ‘We’ve been operating for over 10 years, have 4 qualified mechanics and 8 service bays, so we can address your vehicle quickly and at a reasonable cost’.

ABS Collingwood specialise in vehicle repairs, tuning and log book servicing. All services, repairs and parts carry a nationwide 6 month / 10,000 km warranty. A member of the VACC and a VicRoads Licensed vehicle tester, you can trust ABS Collingwood with your vehicle. ‘We do our very best to create a great experience for our clients’, adds Craig.

Review
Everything about ABS Collingwood left me with pleasant memories. From Craig the at the front-desk to the offer to drop me home when I dropped the car in. These guys are truly old-school service with an old-school price! Will be taking my car back. I.

 

#5 Auto Academy, Moorabbin
Paul Mannens and his team of qualified technicians are known as the ‘happy faces’ of Auto Academy in Moorabbin. The carry out general and log book servicing, as well as mechanical repairs and replacement.

‘We offer quality work, fair pricing, pick-up and delivery’, says Paul, ‘plus a wash and vacuum with every service, all carried out by staff that are only too happy and eager to help’.

Paul adds, ‘We take pride in our work. We listen to our customers and keep the communication lines open throughout the whole process. Honesty, friendly, genuine customer service is what we are all about at Auto Academy’.

Review
The gents at Auto Academy have just done the big 90K service on my Captiva, it's running like a treat, & they have won another customer. Their attention to detail & simple explanation of tasks & what to keep an eye on is what every Joe Blow wants & needs. After finding them online & reading their reviews it was a no brainer to drive across the other side of town just to have my car serviced. Give them a go & I'm certain you will not be disappointed. Car wash & cookies to top it off... Thanks guys. S.C

 

#6 Tyrepower Werribee, Hoppers Crossing
Tyrepower Werribee is a co-op independent, family owned and operated business, established for over 13 years and specialises in tyres, wheels, batteries, logbook servicing, steering, suspension, tyre punctures, wheel balancing (Standard & Advanced), wheel alignments and of course mechanical repairs.

Tyrepower Werribee is widely known for its high reputation and is one of the largest Independent Tyre/Mechanical centres in the western suburbs of Melbourne.

Our goal is to provide you with high-quality service at reasonable prices, first-class brands and effective advice from our skilled mechanics.

Review
Everything about this workshop is excellent, from the time you arrive until you leave, satisfied that the job has been done efficiently. Owen A.

 

#7 Midas Kew, Kew East
Jignesh and his team of qualified mechanics at Midas Car Care Kew can look after your vehicle's log book servicing, brakes, safety inspections, tyres, exhaust, suspension, and general under-car repairs.

The workshop is open Monday to Saturday and is situated close to tram stops on High Street. Nearby suburbs include Balwyn, Ivanhoe, Fairfield, Alphington, Canterbury, Camberwell East, Richmond, and Hawthorn.

The workshop has been in operation for over 10 years, and includes 3 service bays, attended to by 3 mechanics.

All service, repairs and parts carry a national 6 month / 10,000 kilometre warranty. A drop-off service can be arranged (up to 5 kilometres), and the workshop has one loan car, subject to availability.

Review
A great experience at Midas. Staff were super friendly and great communicators and the job was well done. I recommend. Michael T

 

#8 German Tech Auto, Hallam
We pride ourselves in offering a dealership level or better service & facility. Log book services are according to manufacturer's requirements.

Our services include the highest level of parts & oils which we regard as most important, Saving money on cheap parts is only causing damage to your car by servicing.

We are one of very few workshops that carry a very high level of diagnostic equipment for all vehicles, Specially German/Euro manufacturers that is the closest to or equal to dealership level.

Your repeat custom is what we are after and not a short term or once off transaction, therefore we work hard to satisfy you our customer and hopefully return and recommend our services to friends and family.

Review
I will recommend them to everyone I know with European cars. I found them friendly helpful and very experienced and very well priced. I had then serviced my 2011 Amarok 4wd I've already noticed the improved performance in the running of my car Very happy with the complete service Andrew J

 

#9 Cox Auto Service Centre, South Melbourne
Operating for over 40 years, Cox Auto Service Centre must be doing something right!

Owner Ashley Cox says ‘It’s due to our transparency on the process and servicing costs, we keep our customers informed all the way. We talk in plain and simple language so you will understand what is being done.

The thoroughly trained and professional team at Cox Auto Service Centre work on all makes and models and specialise in European vehicles. They offering the highest quality service using the most up to date diagnostic equipment.

‘Another thing our customers appreciate is a good cup of coffee’, laughs Ashley, ‘which we supply along with Wi-Fi and alternate transport if required.'

'We’ve been a member of the VACC for over 25 years and pride ourselves in carrying out the best service and communicating effectively with transparency on costs.’ Ashley adds.

Review
Fantastic service, car came back better than new. Would highly recommend the service that Cox Automotive Repairs did on my Jeep. J.S

 

#10 Goodyear Autocare, Essendon
Goodyear Autocare Essendon offers localised service and expertise, with the backing of an international brand. Owner Sebastian Selvaggio manages the team of expert technicians who are trained in the latest diagnostic technology and can carry out servicing and repairs on all vehicle makes and models.

‘We look after the whole vehicle, from service and mechanical to tyres. We pride ourselves on having an honest, friendly approach’, says Sebastian. ‘Our customers appreciate that we offer such a range of services and they can rely on us to provide good old fashioned customer service.’

Review
Staff were extremely kind, forthcoming about what needed to be done and efficient. They called when they said they would contact me, they were polite and professional and most importantly they actually had my car finished bang on time. I would highly recommend this place to clients and friends. These guys were fantastic and extremely helpful. Not something ever experienced from a mechanic. Not being someone who is educated on cars and prices, I didn't feel ripped off at all. Very happy. My car feels brand new again. C.A

 

Results recorded on 23rd August, 2017.

To compare mechanics, pricing and make a booking, visit AutoGuru

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