Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

The Best 10 Mechanics in Brisbane

By Rita Bonivento on Tuesday, 5 September 2017

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Meet Brisbane’s 10 BEST Mechanics!

Most of us have no idea what’s going on under the hood of our cars. Today’s motors make as much sense as Pokemon Go does to your Grandma. So, who can you trust with your car servicing? AutoGuru customers have voted their Top 10 Mechanics in Brisbane. 

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#1 Absolute Car Care, East Brisbane
A big congratulations to Michael Georgas and the amazing team at Absolute Car Care for ranking #1 on our Top 10 Mechanics in Brisbane list!

Absolute Car Care is a leading Brisbane-based vehicle service and repair specialist.

‘We’ve been servicing Brisbane for the past 16 years and have recruited only the most experienced and thorough mechanics in the industry’, says owner Michael Georgas.

‘We service all makes and models and have the latest computer diagnostics in the industry. We work on all new, modern Japanese and European cars’, he adds. ‘We have the right computer tools to maintain your warranty’. Absolute Car Care perform logbook services, tyre fitting and brakes, safety inspections and roadworthy certificates, as well as general repairs, maintenance and the latest computer diagnostics.

“We pride ourselves on great communication and full transparency in all areas of the client’s vehicle. We educate and empower the vehicle owner with clear information to help them make a well informed decision when repairs are required. We don’t believe in up-selling, we prioritise and then let the client make the purchase decision”.

Review
Really good customer service from start to finish. All the work that needed to be done was clearly explained prior to commencement of the work. Felt I could trust the mechanic and there were no heavy handed tactics to push me into any of the work. Will be going back for my next service. J.M

 

#2 Brisbane Automotive Service, Kedron
Brisbane Automotive Service delivers complete car care using state-of-the-art technology. They offer general repairs and logbook servicing, safety certificates for cars and light commercial vehicles, with a mobile service available.

‘We quickly find and attend to any problems - we love it when your vehicle is running at 100%.  Don’t get caught out, let us sort out mechanical problems before they escalate’, owners Paul and Alex recommend.

The boys add that keeping up with services will not only give your vehicle a performance boost, it will also help your engine to run more efficiently, saving on fuel costs. “We record your full service history so we always know the ins and outs of your vehicle.”

Review
I had my Honda Euro serviced yesterday, and I was pleased with the courtesy and promptness during my vehicle service. The staff were jovial and accommodating, and their service top rate! I highly recommend this service centre for servicing your vehicle! D.P

 

#3 Autocare Tyre & Mechanical, Brendale
Autocare in Brendale provides professional, personalised service to suit customer needs and budget. They offer servicing and repairs to all vehicle makes and models including Manufacturers log book servicing.

‘Don’t pay too much for log book servicing on your car, we provide the full service without voiding your new car warranty’, says Autocare owner Tony Donovan. ‘We offer servicing and repairs to clutch, brakes and suspension, as well as fuel injection and air conditioning service and repairs.’

Autocare specialise in the supply and installation of 4WD suspension, lift kits and steering upgrades. They also have a mobile service available.

Review
Customer service and expertise was outstanding. He was very patient, explaining details of the work done and to be done in the future. I will stick with them. Highly recommended! N.H

 

#4 Auto Works, Salisbury
Auto Works offers comprehensive servicing and repairs to the Brisbane market, for all domestic and imported cars, light trucks and 4WD vehicles, new and old.

‘We perform log book servicing, vehicle inspections, brake, clutch and gearbox repairs, and service and repair air conditioning, radiator and cooling systems. And that’s just the start!’, says owner Darren Ungerer. ‘We carry out accurate repairs and maintenance using the latest specialised tools and engine diagnostic equipment’, he adds.

Located on Evans Road, the workshop is conveniently close to bus stops and there’s also a drop-off service for local customers. ‘Our aim is to educate and inform the customer using facts to enable them to make the best decisions for safety and reliability of their vehicle. Safety is our #1 priority and we treat every vehicle as if it were our own’.

Review
In my 30+ years of motoring I have never had a better experience in getting my car serviced. I have used dozens of various service centres and this is so far above the best experience I have ever had. I want to make sure EVERYONE knows about them. Car runs better and they reduced the price as some things could wait till next service! Wow, customer for life. D.C

 

#5 The Chequered Flag, Nundah
The Chequered Flag in Nundah boasts a highly-experienced team of expert mechanics that have worked on most vehicle makes and models.

‘We like to think that we can resolve your issue quickly and efficiently’, says owner Paul Canon. The team takes pride in providing great service, clear communication, and very reasonable pricing. ‘It's our view that premium quality car care shouldn't cost the earth, so we work hard to keep prices low.’

The Chequered Flag's mechanical services are comprehensive. They can handle motor repairs, servicing and maintenance, body repairs and paint work, and exhaust system and muffler repairs, to name a few.

Review
Very good, old fashioned service and communication. Service price really good for my Volvo XC90. Have no problem recommending them and I will most definitely be going back. B.V

 

#6 Faranda Automotive Service, Woolloongabba
Faranda Automotive Service was established in 1998, and services all popular makes and models, including passenger cars, 4WDs and light trucks.

‘We do everything from simple tune-ups to full mechanical and electrical servicing’ says owner Martin O’Kane. ‘Our team values attention to detail, personal service and integrity. Using state-of-the-art tech we aim to find problems quickly, and fix them first-time’.

Faranda Automotive complete log book servicing and have computer diagnostic equipment suitable for most vehicles, including Audi, Mercedes, BMW, Citroen, Peugeot, Volvo, Chrysler, Alfa Romeo, Holden, Jaguar, Porsche, Ford, Range Rover, SAAB, Skoda, and many more.

Review
Very happy. We received great service and were happy with the work done. I felt that they were honest and reliable. J.M

 

#7 BIB Mechanical, Capalaba
Delivering ‘The Complete Service’ to the Capalaba community for more than a decade, BIB Mechanical offers quality service at an affordable price.

‘We complete log book servicing, minor and major servicing, tyre fitting, balancing, and most general engine repairs’, confirms Robert Wohld, Owner. A fully-equipped, modern workshop features state-of-the-art diagnostic equipment and can cater for almost all makes and models. ‘Our customer-focused, honest approach has built us an excellent reputation throughout the local region.’ He adds.

Review
No issues or dramas and received a list of things that will need to put money aside for later down the track! Honest and friendly - thanks guys! M.B

 

#8 One Stop Repair Centre, Northgate
One Stop Repair Centre aims to provide convenience along with quality service and repairs.

Review
Good honest people, who don't over charge! my car runs as good as new after the major service completed by the team here. Patrick.

 

#9 KPR Automotive, Seventeen Mile Rocks
KPR owner Peter Reynolds has been in the automotive industry for over 25 years and is factory trained in Toyota, Lexus and Renault. He has built an outstanding reputation in the Seventeen Mile Rocks region.

‘Originally from the UK I have vast experience with European manufacturers, such as BMW, Mercedes and VW Audi group’, says Peter.

KPR offer service and repairs to all cars and light commercial vehicles, including pre-purchase inspections, diagnostics, air conditioning service and repairs, auto electrical work, timing belts, clutch and engine modifications.

Review
Easy drop off, pick up and my car is running better. All for a good price! Owner is lovely and very easy going. Makes for a smooth transaction. Thank you and I will see you again at my next service. S.B

 

#10 Midas Strathpine, Lawnton
Midas Strathpine is a family own store which specialises in logbook and general servicing, brakes, tyres, suspension, exhaust and much more.

We also do safety certificates, UBER inspections and specialise in automatic and manual gearbox repairs. 

Review
I wanted to get a log-book service for my car without breaking my budget. I got a few quotes online and to no exception at all, I couldn't look any further than Midas.

The mechanics were professional, knew everything about servicing cars by heart and furthermore, I only paid a small price for an excellent service second to none.

I would highly recommend Midas to all my family and friends if they want to get value for money. Sebastian.

 

Results recorded on 23rd August, 2017.

To compare mechanics, pricing and make a booking, visit AutoGuru

                

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