Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal Afterpay or Zip and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

For all servicing and repairs, our pricing includes parts, labour and GST.

For inspection and diagnostic jobs, our pricing includes labour and GST but does not include parts.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of other fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See the list of Service Tasks at the top of the booking confirmation page.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Manufacturers Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your manufacturer's warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under Service Tasks. This is found directly underneath the name of the service you have chosen.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops. 

Their listing will have a special Mobile Mechanic badge which can be found directly underneath their operating hours. 

Can I get quotes for repairs and inspections?

You sure can! Once you have entered in your vehicle details and location on the home screen, the next page will ask you what repair or service you're after.

You can browse through the categories that we've listed, such as Brakes, Clutch or  Timing belt/chain, or by clicking the blue "Search repairs & inspections" button at the bottom of the page, you can search for the repair you're after. 

If you're still unable to find what you're after, click on the blue "Can't find it? We can help!" button and you'll be provided with a comment box where you can describe the repair you need. 

Once you've selected a repair, either click "Continue" to move on in the quote process or, If you'd like to add another repair, click the "Add more items" button. 

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront and online using your credit card or PayPal
2. Create an Afterpay account that allows you to pay now and make four, fortnightly interest-free payments
3. Create a reusable, interest-free Zip account to pay now and make easy weekly or monthly payments over time
4. Pay the workshop when you pick your car up and the service and/or repairs have been completed 

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under "Service Tasks". This is located directly underneath the name and price of the service you've selected. 

Questions? Speak with a Service Advisor
1300 655 661

Save money on your car servicing, without voiding your new car warranty

By Rita on Tuesday, 19 December 2017

If you’re one of the 2.25 million Aussies who own a car less than 3 years old, you may be under the impression that you have to return to the dealer for servicing and repairs in order to keep your new car warranty intact.

It’s what the salesperson at the dealership told you when you bought your shiny new set of wheels, and why wouldn’t you believe them?

The good news is, you can save an average of 30% on your logbook car servicing without affecting your new car warranty.

Maintaining New Car Warranties
First, let’s tackle the subject of new car warranties. Around 12% of cars on Australian roads are aged under 3 years and therefore carry a new car warranty.

So, can logbook servicing and repairs be carried out on new vehicles by independent workshops without voiding new car warranties?

After many years of fearing they’ll void their new car warranty, Aussie motorists are now starting to question the costs and integrity of dealerships when it comes to servicing. And for good reason.

Contrary to misleading information given by dealerships, the Australian Competition and Consumer Commission (ACCC) states that any qualified independent mechanic is able to carry out logbook servicing and repairs on new cars to manufacturer specifications, without affecting a vehicle’s new car warranty*. And much of the time independent workshops offer cheaper servicing due to lower overheads.

In fact, the ACCC recently undertook a 12 month investigation into the New Car Retailing Industry and found that Dealerships enjoy an enormous gross profit margin of 64% on average for car servicing. And they’ve been withholding critical data from independent repairers for years, making it difficult to complete servicing to the manufacturer’s specifications.

That doesn’t seem like a level playing field!

Read the full ACCC Report here

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Let’s compare Dealership vs Independent Workshop Pricing
Data provided by AutoGuru.com.au reveals massive differences between the dealer and the network of independent workshops on their site.

Data is based on Dealership pricing sourced from manufacturer website quoting tool vs AutoGuru pricing based on an average labour rate of $100 per hour.

 

Source: AutoGuru

Looking at just a handful of popular makes and models in the above table, you can see an average price variance of 33% between the dealership and an independent workshop.

Over time, these savings can make a significant difference to a household budget

Choice of Repairer Radio Campaign
Quite the hot topic at the moment, some of the big automotive groups have joined forces with the Australian Automotive Aftermarket Association (AAAA) to produce and air a six week national radio campaign which drives home the message that by using qualified independent mechanics and fit-for-purpose parts, you continue to have consumer rights.

See full details of the Radio Campaign published in the AAAA Magazine here

Check out https://choiceofrepairer.com.au/ for more information

Before booking a service
Be sure to do your homework before booking a car service and beware of hidden costs (like parts and key fluids), not included in the dealer’s ‘capped price’ servicing costs fine print.

Read The Truth About Capped Price Servicing to understand the facts.

When using an independent workshop, ask the mechanic to tick off tasks as they’re completed, and stamp your logbook to ensure your new car warranty stays intact.

*Information regarding the ACCC’s advice on independent mechanics and new car warranties sourced from Australian Automotive Aftermarket Association (AAAA) article http://aftermarket.realviewdigital.com/?iid=143768#folio=22

For warranty specific advice, visit http://www.accc.gov.au/consumers/consumer-rights-guarantees/warranties

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