Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

The Difference in Fuel Types Explained

By Joel Ilton on Tuesday, 7 February 2017

 

E10, 91, 95, 98 and even E85 – there are so many options out there when it comes to fuel.

So how do you know which one is right for you and your vehicle? Most petrol vehicles will happily run on any of these fuels, except E85 (more on that later), but which fuel should you run in your car to ensure you get the best fuel economy?

The different numbers associated with fuel are known as the ‘Research Octane Number’ or RON. Without going into an explanation that requires a scientific degree to understand, the RON rating of a fuel determines how much compression (heat) the fuel can handle before it pre-ignites in the engine.

Pre-ignition is less efficient and so increases fuel consumption and can also cause damage inside the engine.

If you’ve noticed a metallic pinging noise from your engine while you’re driving, this is most likely the fuel inside your engine pre-igniting.

In the old days, lead was used as an additive in fuel to help prevent pre-ignition, but was found to be detrimental to the environment and has been phased out completely.

If you purchased your vehicle new, you would have noticed the sticker on the windscreen claiming the average fuel consumption per 100km, and you may have struggled to prove that claim.

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What you may not have known however, is that figure is based off using 95 RON premium fuel. The reason for this is that many European vehicles require 95 RON or higher fuel – as that is considered their regular unleaded.

Some performance vehicles require the use of 98 RON fuel. This fuel can be safely used in any modern petrol vehicle designed to run on 91 RON – it may even increase your fuel economy, which will negate the extra cost at the bowser.

Make sure you fill your vehicle with a fuel that’s RON number is equal or higher than what the manufacturer requires. This is printed in the owner’s manual and many vehicles will also have a label on the inside of the fuel door.

So, what about Ethanol? Over the last 10 years, many manufacturers have upgraded their vehicles to be able to run on a blend of petrol and ethanol to combat the reliance on fossil fuels.

The most common Ethanol fuel is E10, which is a blend of 90% petrol and 10% ethanol. The other ethanol option is E85, which, as the name suggests, is a blend of up to 85% ethanol and 15% premium unleaded with a RON rating of 105.

Ethanol-based fuels are usually cheaper than the straight petrol counterparts, but ethanol holds less energy – so your vehicle will use more of it. Most E10 blends have a RON rating of 94, just under the premium RON rating of 95.

Unlike petrol, using ethanol in a vehicle that is not compatible will cause major damage to the fuel system and possibly the engine. This is especially the case with E85, as there are only a few vehicles designed to be able to run on this fuel.

Holden’s Series II Commodore and a handful of SAAB and Chrysler models are able to be run on E85. If you are not sure, it is best to check in your owner’s handbook or with your vehicle manufacturer. E85 has been the fuel used by the V8 Supercars series since 2009.

E85 compatible vehicles can also run on regular fuel and E10, or a mix of all three.

The Queensland Government have released a website https://e10ok.initiatives.qld.gov.au/ to check and see if your vehicle is capable of running on E10 – most vehicles built after the year 2000 are able to run on this fuel. The type of fuel best for your vehicle will depend on many factors and it is best to check in your owner’s manual to find which fuel is recommended.

Now, imagine a seamless segue here...

Right. AutoGuru lets you search, compare and book from over 1,600 qualified mechanics across Australia. Boom!

 

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