Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

Timing Belt vs Timing Chain: What's the Difference?

By Joel Ilton on Thursday, 11 August 2016

 

One of the main parts of the modern internal combustion engine is the timing system. This system engages a number of components to keep your vehicle running in tip-top condition and performing as it should. On some cars, this system requires periodic maintenance, otherwise there could be costly implications! The two main types of timing systems are the timing belt and the timing chain.

Timing Belts
Timing belts are usually made of a composite based on rubber and other materials. They need to be replaced at certain maintenance intervals, which are noted in the log-book for your vehicle.

Timing Chains
Timing chain is a roller chain design that is far more reliable. It is very rare for vehicles fitted with a timing chain to require repairs or replacement on this system - as it is a maintenance free design.

Depending on the age of your vehicle, and the amount of kilometers you have travelled - the timing belt may need to be replaced. This can start as early as 40,000km - although most models are around the 90,000km - 150,000km mark. The replacement of the timing belt usually requires an inspection of:

  • Idler pulleys and the tensioner that the belt runs on
  • Water pump
  • Oil seals
article image

Water Pump
The water pump is the main component of your car’s cooling system. On most vehicles, it runs off the timing belt system and, if it fails, can cause expensive and irreparable engine damage. Replacing it while you have the timing belt off the engine will save you time and money. Some workshops will only quote the replacement of the belt, which can lead to nasty surprises once the car is in the workshop! On AutoGuru, all our timing belt service quotes include these items, so you know exactly how much you should be paying upfront with our Price Lock Guarantee.

How Long Will It Take?
Replacing the timing belt on most cars is a time consuming exercise, as most of the front part of the engine will need to be removed to allow access, and in some cases requires removal of body panels and other components. The average time for this kind of repair is around the 4-5 hour mark, so expect to be without your vehicle for a complete day to allow for the job to be completed to a high quality standard.

While the initial cost of a timing belt major service can be a bit of a shock - it is a crucial maintenance requirement to keep your vehicle running safely, reliably and at its best for years to come.

Image credit: Exposed timing belt by Nick Nguyen (license CC BY-SA 2.0)

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